- Where can I find my message drafts?
- How can I preload messages from another account or list?
- I have the same contact on more than one list. Will they get my message several times?
Working with email creator
- What sort of features are available in the Email Creator?
- How do I change the "From" address in my messages?
- What editing options are available inside Email Creator?
- Can I check how the message looks in an inbox before I send it?
- How can I add an ebook or a video to my message?
- How do I include the survey link in my message so the respondent data isn’t anonymous?
- Where can I find HTML message templates?
- How do I add attachments to my messages?
- How can I personalize my emails?
- What does it mean that my message has a syntax error?
Designing emails
- How can I create messages with right-to-left text orientation?
- Can I code HTML newsletters?
- What is Multimedia Studio and how do I use it?
- What is the difference between a plain text message and an HTML message?
- Can I create mobile-responsive newsletters?
- Can I embed an image or button within a text block?
Sending and tracking newsletters
- What is global view and how do I use it?
- Can I remove or edit the unsubscribe and update links at the bottom of my messages?
- What are suppression lists and when to use them?
- How do I exclude contacts from receiving my newsletter?
- Can my newsletters be viewed online?
- Can I re-send a message from my mobile app? Can I send my saved drafts too?
- What is Perfect Timing and how does it work?
- Where can I view my delivered messages?
- My message has a 0% open rate. Why is that?
- Why didn't my contacts get my newsletter?
- How to track open rate for plain-text newsletters?
Working with autoresponders
- Can I add a contact to the autoresponder cycle manually?
- What is an autoresponder?
- What is the difference between a newsletter and an autoresponder message?
- How do I create an autoresponder?
- How do I change the days autoresponders go out on?
- How do I use the calendar view for autoresponders?
- Why aren't my autoresponders going out?
- How do I add another message to an existing autoresponder cycle?
- Can I use my draft or newsletter as an autoresponder?
- What’s the difference between autoresponders and marketing automation?
RSS-to-email
Understanding deliverability
- Why do messages sent to my own domain bounce?
- How good is your email deliverability?
- What are the best email practices that influence delivery?
- What are bounces and complaints?
- Why can some emails display as “on behalf of” or “via”?
- Why do ISPs recognize messages as Spam differently?
- Why shouldn’t I use Yahoo!, AOL, Mail.ru email as my “From” address?
- Why do my emails sometimes end up in a spam folder?
- Why shouldn’t I re-add bounced emails to my list?
- Does the reputation of the from field influence deliverability to the inbox vs. Spam folder?
- How can I decrease the spam complaint ratio?
Testing message variants (A/B testing)
- What is an A/B test?
- Where can I find the A/B testing feature?
- How many recipients should I include in my testing group?
- How is the best performing message being sent?
- Can I schedule my A/B tests?
- Can I test different parts of the message in one A/B test?
- What types of A/B tests can I choose from?
- Can I save an A/B test?