Can I check how the message looks in an inbox before I send it?

We offer two options, which allow you to check how the message looks before you send it. Please use it each time you send an email, as this can help you to recognize if there will be any issues with displaying the content. Please remember that each email client renders the HTML code in a different way.

Test message

Allows you to send your message to one of your “From” addresses. This option is available in the Create step of the message editor at the top of the page. The test message does not show the personalization, the social sharing buttons do not work and any links may not work properly. We do not track statistics for the test messages.

MAX accounts: Sending test messages is not limited to your “From” email addresses.

Message Preview

You can preview how your message will look like on both desktop and mobile devices. On the top of the editor select Test and preview and from the drop-down click on Preview.

Why does my message look fine in the editor but “broken” when I receive it?

When your message appears cut up or incorrect when you receive it, check these common causes.

HTML versus Plain-Text Format

When creating a message don’t switch between HTML and Plain Text format. That can cause design elements to be lost or moved around.

ISP Problems

Your Internet Service Provider (ISP) may classify some elements of your message as spam—such as a particular URL, image or text snippet—and block only those elements.

Check the SpamScore found in the Summary section of Email Creator for clues about the problem. In the same area, click Inbox Preview to find out whether one or more ISPs render your design incorrectly. To correct the problem, you may need to test alternative content, images, URLs or formatting to see if this solves the problem.

The message was copied and pasted from Microsoft Word

Preformatted text from programs such as MS Word is not fully compatible with HTML editors. If you prepare your message in advance, we recommend that you use a plain text editor such as Notepad. Paste the plain text into the GetResponse HTML Editor then apply formatting using the GetResponse editing tools.

Message was delivered to Outlook

The layout differences are a result of Outlook settings. If you know that your subscribers use Outlook, please adjust the spacing, so that it matches the expected look. We are not able to control these settings, the appearance of the message may differ and we do not provide support for that.