How to use two-factor authentication in GetResponse?

Protect your account from unauthorized access. Enable two-factor authentication to require a verification code, delivered to your mobile device via an authenticator app.

Using two-factor authentication (2FA) allows you to secure your account from any unwanted logins.
You can set it up for your entire account, so your teammates are also required to authenticate their login with a one time code.

Authenticator app setup.

You will need an authenticator app that allows generating one time codes, such as Google Authenticator, Microsoft Authenticator, LastPass. You can find examples here.

How to set up two-factor authentication?

To set up the two-factor authentication:

  1. Go to the profile icon.
  2. Select Manage account.
  3. Open Two-factor authentication tab.
  4. Enable two-factor authentication by clicking on the switch next to Authenticator app verification.
  5. Download a two-factor authenticator app on your mobile device from Google store or App store.
  6. Open the app and scan the QR code, or enter the code manually.
  7. Enter the 6-digit code from the authenticator app to complete the setup
  8. Save a back up code in a safe place in case you lose access to the authenticator app or your mobile phone.
  9. Click Complete setup.

Now your account is protected with two-factor authentication. In order to log in, you will have to provide a 6-digit code uniquely generated for you by the authenticator app.

How to log in using two-factor authentication?

To log in using the two-factor authentication:

  1. Go to www.app.getresponse.com/login
  2. Provide your account email address and password and click Log in.
  3. Provide the 6-digit code from the authenticator app or your back up code.
  4. Click Submit.

How to disable two-factor authentication?

To disable two-factor authentication:

  1. Go to the profile icon.
  2. Select Manage account.
  3. Open Two-factor authentication tab.
  4. Disable two-factor authentication by clicking on the switch.
  5. Confirm that you want to disable the authentication by clicking Yes, disable it.

How can my team members use two-factor authentication?

When you set up two-factor authentication, it’s enabled for all users on your account.

Note: All your sub-account users will have to set up two-factor authentication upon their next login to log in successfully.

Once they try to log in, they will have to go through the process of setting up authentication on their mobile phone:

  1. Download a two-factor authenticator app on your mobile device from Google store or App store.
  2. Open the app and scan the QR code, or enter the code manually.
  3. Enter the 6-digit code from the authenticator app to complete the setup
  4. Save a backup code in a safe place in case you lose access to the authenticator app or your mobile phone.
  5. Click Complete setup.

From now on, they will be required to provide one-time code each time they log in.

What if I lose access to my mobile phone or the authenticator account?

If you lose access to the authenticator app on your mobile, you can always use the backup code provided when you’ve set up the authentication for the first time.

If you don’t have it, you will have to contact our Support team, to have them generate a new back up code for you.

What if my account user loses access to their phone or authenticator app?

You will be able to generate a new back up code for them. To do that:

  1. Go to the profile icon.
  2. Select Team.
  3. Click on Manage users.
  4. From the action menu (horizontal ellipsis) select Generate back up code.

How to generate new back up code if I’m a user?

If you lose your back up code or use it, you can get a new one.

  1. Go to the profile icon.
  2. Select Manage account.
  3. Open Two-factor authentication tab.
  4. Click Reset up.
  5. Follow the installation steps and copy the backup code.

Learn more

Read our Not Using 2-factor Authentication? Time to Buckle-Up blog post to learn more about two factor authentication.