How to cancel my account?
The instructions in this article refer to paid accounts. Click here to learn how to cancel a Free account.
You can only cancel your subscription using a browser, you will not be able to close your account in the mobile app.
If you’re unsure about canceling, don’t hesitate to reach out to our Customer Success Team for help.
Your account will be terminated immediately. To make full use of your remaining subscription period, consider canceling the day before your next renewal date.
GetResponse is a pay-as-you-go service. Therefore, we don’t issue refunds, even if you cancel immediately after your credit card is charged for the new billing period.
Before closing the account, we provide a one-time opportunity to choose from the following options:
- for monthly payments: using GetResponse for 1 month completely free of charge (the amount equivalent to the package price is added to the account balance), downgrade to a lower plan or freezing your account for 60 days
- for annual payments: using GetResponse for 2 months completely free of charge (the amount equivalent to 2 months of using the plan is added to the account balance. You still pay for the year, we do not move the next payment date, but the payment amount is for 10 months, not 12) or downgrade to a lower plan
To cancel your account:
- Go to Profile > Billing.
- Click Cancel subscription.
- Review the provided information and if you still want to cancel, click Yes, move on to cancellation.
- Optionally, you can provide the cancellation reason.
- Click Cancel my account.
- If the cancellation was successful, a confirmation screen will appear.
