How to cancel a Free account?

The instructions in this article refer to free accounts. Click here to learn how to cancel a paid account.

Cancelling a premium period

If you are still within the first 30 days, you will need to contact our support team to cancel your account.

Cancelling a Forever Free account

Once the 30-day trial period has passed and you do not want to keep a Forever Free account or upgrade to a paid plan, you can cancel your subscription on your own.

To cancel your Forever Free account:

  1. Go Profile > Manage account > Close account.
  1. Select a cancellation reason and leave your feedback (optional). Next, click on the Close my account button.