How do I install SSL certificate for my custom domains?

Before you begin

To manage the SSL certificates for your custom domains, go to Profile > Manage account > Domains or take this shortcut. Under Landing page domains section you will find a list of the domains added to your account.

Domains can have three statuses:

  • SSL inactive – indicated by a grey unlocked padlock,
  • SSL pending – indicated by a grey locked padlock,
  • SSL active – indicated by a green locked padlock.

The domains added to your GetResponse account before the SSL certificates introduction do not have the SSL certificate installed. For these, you will see a grey, unlocked padlock informing about the SSL inactive status.

Existing domain

How do I install the SSL certificate on my existing custom domains?

To install the SSL certificate on your existing custom domains you need to:

  1. Click or hover your mouse over the Actions icon (vertical ellipsis) to open the options.
  2. Click Install certificate.

    Install certificate
  3. After clicking Install certificate, you will see a pop-up informing that the certificate is being generated.

    Certificate generated
  4. Generating of the certificate might take up to 1 hour. During that time, you will see a grey, locked padlock icon next to your domain, informing about the SSL pending status.

    SSL Certificate pending
  5. After successful installation, you will see a green, locked padlock icon next to your domain, informing about the SSL active status.

    SSL activated

Do I have to install the SSL certificate on newly added domains?

The newly added domains will have the SSL certificate installed automatically. In these cases, you will see the https:// protocol already when adding the domain to your account:

Adding domain HTTPS

After adding your new domain, you will see it under Manage domains section, marked with a grey locked padlock.

SSL Certificate pending

The locked padlock icon will turn green when the certificate installation is complete.

SSL activated

Important: SSL certificates will be generated only for active domains. Domains in the waiting status will not be certified. The installation of the certificate will launch automatically after the domain status changes from waiting to active. We’ve added automatic redirection for custom domains with SSL certificate assigned. If SSL certificate has been generated and the domain is available over https protocol, every request to this domain will be redirected to https://.

To learn more about adding domains to your account, click here.