What are SMS delivery regulations in particular countries?

SMS feature is available only in MAX plans. Click here to learn more about GetResponse MAX.

Due to the risk of SMS mass pumping attacks increasing on a global scale, note that whenever your’e launching a campaign in a new market you should get familiar with local market-specific guidelines directly from our provider Vonage website. We’re not able to ensure top-notch deliverability without meeting those requirements by our customers, often this means P2P contact with Vonage to go through formalities:

Country-Specific Features and Restrictions – Vonage API Support

In some countries outside European Union, delivery is only on best-effort basis (e.g. Middle Eastern countries and Africa). It means we’ll do our best to deliver the message but can’t guarantee a successful delivery.

For some destinations delivery reports from carriers could be unavailable. In some destinations, Alphanumeric or numeric Sender Name won’t be supported.

Please check rules for your SMS destination in the table below or contact us in case you have more questions or uncertainties. Carriers in some destinations might not support message concatenation (messages longer than 160 characters) or unicodes in SMS content.

CountryDelivery reportsAlpha SenderID SupportUnicode SupportConcatenation SupportDetails
AfghanistanNONOunknownunknown
AlbaniaNOYESYESYES
AlgeriaNOYESunknownunknown
AndorraNOYESunknownunknown
AngolaYESunknownYESYES
AnguillaYESYESunknownunknown
Argentina RepublicNONOunknownunknown
ArmeniaYESYESunknownunknown
AustraliaYESYESYESYES
AustriaYESYESYESYES
AzerbaijanYESNOunknownunknown
BahrainYESunknownYESYES
BangladeshNOunknownunknownunknown
BarbadosYESYESunknownunknown
BelarusNONOunknownunknownGeneric and non-preregistered Alpha senders are either blocked or have a very small likelihood of being delivered.  Pre-registration recommended.
BelgiumNONONOYESSender ID will be modified to ensure delivery. Alphanumeric Sender IDs are also not supported by Belgacom, so will be changed to a random numeric value.
BelizeunknownYESunknownunknown
Beninunknownunknownunknownunknown
BoliviaNOYesunknownunknown
Bonaire, Saba, Sint Eustatius (Former NL Antilles)NOunknownunknownunknown
Bosnia & Herzegov.unknownYESunknownunknownNumeric sender IDs will be modified. Only alpha numeric senders are allowed.
BotswanaNOYES YES YES
BrazilNONONOYESSender ID is changed to a fixed shortcode such as 28908 or a local number to facilitate successful delivery of messages.
Brunei DarussalamYESYESYESYES
BulgariaNOYES YESYES28401 Mobiltel – all sender IDs will be replaced with InfoSMS.28403 BTC – All types of sender IDs are supported.28405 Telenor – numeric sender IDs will be replaced in order to ensure delivery.
Burkina FasoNONOunknownunknown
BurundiNOunknownunknownunknown
CambodiaNOYESYESYES
CameroonYESYESYESYES
CanadaNONONOYESAlpha sender IDs are not supported and will be replaced with pre-approved number.

SMS marketing campaigns are available with 10DLC phone numbers. Learn more about setup and configuration for your US/CA campaigns here. 
Chadunknownunknownunknownunknown
ChileNONONO
ChinaYESNOYESAll forms of Sender ID will be replaced by a random numeric number for all networks. 
ColombiaNONOYESYES
Congo Dem. Rep.NOunknownYESYES
Congo RepublicNOunknownunknownunknown
Costa RicaNONOunknownunknown
CroatiaNOYES YESYES
CubaNOYESunknownunknownAll A2P (application to person) traffic to Cuba (the only network is CubaCel (36801)) must have the Sender ID whitelisted before the traffic will be accepted. Pre-registration recommended.
CyprusNOYESunknownunknown
Czech Rep.YESNOunknownunknownSender name pre-registration required. Sendings might be blocked.
DenmarkNOYESYESYES
Dominican RepublicNONOunknownunknown
EcuadorNONONONO
EgyptNOYESunknownunknownSender ID’s will be overwritten to ensure delivery.  Pre-registration recommended.
El SalvadorNOUnknownYESYES
EstoniaYESYESYESYES
EthiopiaNOYESNO
Federated States of MicronisiaNOYESunknownunknown
FinlandYESYESYESYES
FranceYESYESYESYESSMS sent to French networks using alpha sender IDs are subject to the following restrictions:

– To ensure better delivery and in compliance with country specific regulations it’s obligatory to include opt-out option to your SMS template, e.g. adding STOP au 36179 at the end of the message, or use the unsubscribe link (for campaigns sent to your contacts).

– The carriers SFR, Bouygues and Orange will only accept messages with alpha sender IDs for delivery between 8am and 8pm local time Monday to Saturday.

– Special characters in sender IDs are not allowed and will either be replaced by a character escape sequence or the message will be rejected.

– Unicode is supported for SMS sent from alpha sender IDs, however it cannot be guaranteed all times.

– For all networks any alpha sender IDs containing the network names (i.e. ‘sfr’) will be filtered and nor delivered.

– SMS sent to network Free (20815) will have the sender ID changed to a Short Code.
French GuianaNOYESunknownunknown
GabonunknownYESunknownunknown
GeorgiaYESYESYESYES
GermanyYESYESYESYES
GhanaYESNOunknownunknown
GibraltarYESYESunknownunknown
GreeceYESYESYESYES
GuatemalaNONOunknownunknown
GuamN (Network level DLR)NO unknownunknown
GuineaNOYESunknownunknown
GuyanaNOYESunknownunknown
HondurasNONOunknownunknown
Hong Kong (China)YESYES YESYESAlpha senderID are not supported to 45407 & 45412 by default to ensure delivery, for specific preference please apply through your AM or email to support team. 
HungaryYESNOunknownunknownTo maximise delivery, sender IDs will be overwritten to a local numeric originator.
IcelandYESYESunknownunknown
IndiaYESNOYESYESSender ID not supported and will be change to a random short/long virtual number10am-9pm(IST) delivery to non-NDNC customers onlyFor domestic traffic SenderID can be pre-registered.
IndonesiaNOYESNONONon-registered or generic Sender IDs might be replaced by an alphanumeric or numeric SenderID for a best effort basis delivery.  Pre-registration recommended.
IranNONOYESYESGeneric and numeric senders are not allowed, therefore you must use alpha sender IDs to send traffic here, ideally your company name.
IraqNOYESYESYESAsiacel Iraq (41805):  All senders maybe overwritten to a random Alpha or Numeric sender to ensure delivery.Zain Iraq (41820) & Iraq Korek (41840): Alpha senders are supported, Numeric senders maybe overwritten to a random Alpha sender to ensure delivery.
IrelandYESYESYESYES
IsraelNOYESunknownYESDynamic Sender ID is frequently supported, but sometimes this may be changed to another alphanumeric or random numeric Sender ID to ensure delivery.
ItalyYESYESYESYES
Ivory CoastYESYESYESYES
JapanNOYESYESNOAlphanumeric Sender IDs are supportedNumeric Sender IDs will be changedPre-registration recommended. URL links in content are not allowed without pre-registration. 
Jersey and GuernseyunknownYESYESYESSee United Kingdom for more details on these destinations
JordanNONOunknownunknownDue to operator restrictions in Jordan, marketing traffic is not permitted and is likely to be blocked, for transactional SMS preregistration is required.
KazakhstanNONOunknownunknown
KenyaNOsometimesunknownunknown
KiribatiNOYESunknownunknown
Korea S Republic ofYESNOYESYESSimplified Chinese characters are supported but not Traditional Chinese characters. Delivery receipt are network level, often delayed
KuwaitNOYESunknownunknownAll networks in Kuwait are now filtering messages, and sender ID will be replaced. Sender ID may be pre-registered with the networks.Due to operator restrictions in Kuwait, marketing traffic is not permitted and likely to be blocked.
KyrgyzstanNOunknownunknownunknown
Laos P.D.R.NOYESYESYES
LatviaYESYESYESYES
LebanonYESYESunknownunknown
LesothoNONOunknownunknown
LibyaNOYESunknownunknown
LithuaniaYESYESYESYES
LuxembourgYESYESYESYES
Macao (China)YESunknownYESYES
MacedoniaYESYesYES YES
MadagascarNONOunknownunknown
MalawiYESNOunknownunknown
MalaysiaNONOYESYESSenderID may get overwritten to shortcode or random Malaysian number to ensure delivery
MaldivesunknownYESunknownunknown
MaliunknownNOunknownunknown
MaltaYESYESYESYES
Marshall IslandsNOYESunknownunknown
MauritiusNOunknownunknownunknown
Mayotte (FR Indian Ocean Territories)NOYESunknownunknown
MexicoNONOunknownNOConcatenation not supported for 2-way LVN traffic 
MoldovaNOunknownunknownunknown
MonacoYESYESYES YES
MongoliaNOYESYESYES
MoroccoYESNOunknownunknown
MozambiqueNONOunknownunknown
Myanmar (Burma)NOYESYESYES
NamibiaNONOunknownunknown
NepalNOunknownunknownunknown
NetherlandsYESYESYESYES
New ZealandYESNOYESYES
NicaraguaNOYESunknownunknown
NigerYESYESYESYES
NigeriaNOunknownunknownunknown
Northern Mariana Islands (US)NOunknownunknownunknown
NorwayYESYESYESYES
OmanunknownYESYESYESPre-registration required.
PakistanNONOYESYES
Palestinian TerritoryYESYESunknownYES
PanamaNONOunknownunknown
Papua New GuineaYESYESunknownunknown
ParaguayNONOunknownunknown
PeruNONOunknownunknown
PhilippinesNOYESNOYESPre-registration required.
PolandYESYESYESYES
PortugalYESYESYESYES
Puerto RicoNONOunknownunknown
QatarNOYESunknownunknownPreregistration required.
ReunionNOYESunknownunknown
RomaniaYESunknownunknownYESSome local carriers might replace to ensure delivery.

Operator Vodafone requires Sender Name pre-registration and might turn down unrecognised sendings. Please contact your Account Manager for help and details.
Russian FederationYESYESYESYESOnly pre-registered SenderID allowed. Not registered Sender ID will be replaced.
RwandaNOYESYESYES
Sao Tome and PrincipeNOYESunknownunknown
Saudi ArabiaNOYESYESNOPre-registration required.
SenegalYESYESYESYES
SerbiaYESNOYESYES
SeychellesNOYESunknownunknown
Sierra LeoneNOYESYESYES
SingaporeYESYESYESYES
Sint Maarten (Former NL Antilles)NOunknownunknownunknown
SlovakiaYESYESYESYES
SloveniaYESYESYESYES
Solomon IslandsNOYESunknownunknown
SomaliaNOunknownunknownunknown
South AfricaYESNOYESYES
South Sudan (Republic of)NONOunknownunknown
SpainYESYESYESYES
Sri LankaNONOunknownunknownNumeric Sender ID as well as generic Alpha Sender IDs are not allowed
SudanNOYESunknownunknown
SurinameunknownYESunknownunknown
SwazilandunknownNOYESYES
SwedenYESYESYESYES
SwitzerlandYESYESYESYES
Syrian Arab RepublicNONOunknownunknown
TaiwanNONOYESYES
TajikistanNOYESunknownunknown
TanzaniaYESNOunknownunknown
ThailandYESYESYESYESSender IDs will be replaced on all networks to ensure delivery. Pre-registration recommended.
Timore Leste (East)unknownYESunknownunknown
TogoNOYESunknownunknown
TunisiaNONOunknownunknown
TurkeyYESYESYESYESDynamic sender IDs are not supported and will be changed to a random sender ID in order to ensure delivery. Numeric and generic sender IDs are also not supported. Pre-registration recommended.
TurkmenistanNONOunknownunknownMTS Turkmenistan: no SMS capability 
UgandaNOYESunknownunknown
UkraineYESYESYESYESSender IDs to Ukraine can be modified to ensure the delivery.
United Arab EmiratesNOYESYESYESNo religious, political or adult content is allowed.
United KingdomYESYESYESYES
United StatesNONOYESYESAlpha sender IDs are not supported and will be replaced with pre-approved number.

SMS marketing campaigns are available with 10DLC phone numbers. Learn more about setup and configuration for your US/CA campaigns here. 
UruguayNOunknownunknownunknown
UzbekistanunknownNO unknown
VenezuelaNONONONO
VietnamNOYESYESYESAll non-registered Sender IDs will be changed to a generic sender ID or any International format number to ensure delivery. 
YemenNONOunknownunknown
ZambiaunknownYESunknownunknown
ZimbabweYESYESYESNO

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