Where can I view contact details?

Individual contact details are listed in Contact profile card. Each profile also has information about their activity, scoring history, and GDPR consent status.

Tabs in contact profile tab

To view individual contact information:

  1. Click Contacts in the Dashboard toolbar.
  2. On the Contact lists page, click Show all contacts.
    Show all contacts link
  3. Scroll to the contact whose details you want to review. Or use the quick search field to speed up the search.
  4. Click anywhere in the row to open a popup modal with contact information.
  5. Click tabs to switch between the sets of contact details.

What information is displayed in Contact profile?

Profile includes the following data:

Contact details

  • Lists they’re in (click the names to switch between lists)
  • autoresponder cycles they’ve been added to
  • score
  • tags
  • custom fields
  • opt-in details – when and how they were added to a list, their location and IP address (where applicable), and whether this list requires a double- or single opt-in.

Contact activity

This tab lists link clicks and message opens, date and message subject included.

Scoring history

This tab gives you a log of all score changes:

  • when they are made,
  • how many points were given or deducted
  • how the change was made
  • Comment – if added (adding comments about score changes is only possible directly in Contact details)

GDPR

This tab shows a complete log of GDPR field consent changes. It lets you view:

  • your contact’s consent preferences (given or no consent) listed by GDPR fields,
  • when the consent was given.
GDPR in Contact profile card
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