How to use the Product liked condition (web channel)?
The Product liked condition reacts when a visitor likes a product on your store. This allows you to trigger automated workflows based on user interest and personalize follow-ups.
Automation now has two channels: Email and Web. The Email channel is used to reach your email subscribers, while the Web channel allows you to engage both email subscribers and non-subscribed website visitors. Subscribed users can move from the Web to the Email channel to continue their journey, but not the other way around.
This article covers an element from the Web channel.
The condition reacts when a contact clicks the “like” button on a product page in your store, on a selected domain where WebConnect is active. It works with:
- Our native e-commerce integrations that automatically send “product liked” events via WebConnect (Magento).
- Custom integrations that manually send this event through WebConnect.
To use this condition, you must have Web Connect properly installed on your website. This script is essential for integrating various GetResponse services and enables the transmission of event data via Web Connect, whether through our plugins or your custom implementations.
Configuration
- Drag Product liked element from the Conditions section in WEB channel in the automation workflow editor.
- From the dropdown menu, select a domain. If your domain is not visible there, make sure the Web Connect is properly installed on the site linked with it.
- Select a category and product. You can track specific products or all products from a category.
- Decide whether and how long you’d like the condition to wait (this applies only to the negative – red – path). There are two options you can choose between: Never and After some time or on exit, and they both define when the system should treat the condition as not met.
- Never – Disables the negative path entirely. If the condition isn’t met within 30 days, the visitor is automatically removed from the workflow.
- After some time – Use this option if you want to set a deadline for meeting the condition. You can configure how long the workflow should wait before assuming the condition wasn’t met (for example, after 20 seconds or a specific number of minutes/hours/days).
- User tries to exit the page – The negative path is triggered when the system detects that the site visitor tries to exit the page defined in the condition details.
- You can also enable Run multiple times for this condition, so it will trigger every time the defined criteria are met.
