Where can I find GetResponse Chats statistics?

1. Go to Chats.

2. Click on the Statistics tab.

3. Select the time range.

There you will see a breakdown of all the chats.

What information can I find under Statistics? 

You’ll be able to see:

• The total number of chats, how many were closed, and the closed chat rate.

• Chats source: Email, Landing page, or chat page (coming from the direct link to the chat page).

• Chat participants: Contacts vs. Visitors.

• Chats over time: see how many chats were opened and closed during the selected period.

You will also be able to view:

• Average number of messages.
• Average first response time.
• Average chat duration.