How to set up and use a dedicated domain for SMS links shortening and tracking?
SMS feature is available only in MAX plans. Click here to learn more about GetResponse MAX.
SMS domains
You can use a dedicated domain to shorten and track links in your SMS campaigns. This helps improve deliverability
You can use the following types of custom SMS domains:
- Brand new root domain or subdomain.
- Subdomain of your mailing domain (custom mailing domains are not supported for accounts using the Shared IP pool).
- Your mailing domain (in specific cases, please consult the Customer Success Team first).
Additional guidelines:
- Before a domain is added to your account as a custom SMS domain, it requires additional configuration. We will provide configuration guidelines based on the type of domain you decide to use.
Setting up a dedicated SMS domain
- Prepare your domain
- Choose a short, brand-related domain or subdomain (e.g. sms.brand.com) that is not used elsewhere.
- Contact Support
- Email your Customer Experience Manager from your registered email address, or contact our Customer Success Team at support@getresponse-max.com.
- Provide the domain or subdomain you want to use for SMS link shortening and tracking.
- Configuration
- We will give you the DNS settings that need to be set up on your end (if required) and will handle the domain configuration within GetResponse on your behalf.
- You’ll be notified when the domain is available in your account.
Using your dedicated SMS domain
- Once set up, your domain will appear in the Shorten and Track section dropdown.
- To shorten and track a link, enter it in the Shorten and Track section and select your domain.
- All links in a single SMS (including the unsubscribe link) will use the selected domain.
- Each recipient gets a unique shortened link.
- Link click statistics will appear in your SMS message stats (Manage SMS).
- Please be aware that if your domain’s A record becomes invalid while a message is being scheduled or sent, it will be automatically replaced with the free GetResponse shortener domain:
gr8.to
.