How to run pings and traceroutes?

A traceroute is a diagnostic tool used to track the pathway taken by packets from your device to a destination server. It might be required by GetResponse support to troubleshoot any connectivity issues between your computer and GetResponse.

Ping is a tool used to test the reachability of a server. Running these commands will provide you with diagnostic information about the network connectivity and the route taken to reach the specified destination.

Running a Traceroute on Windows

On Windows, you can perform a traceroute in the Command Prompt. Here’s how:

1. Open Command Prompt: Press the Windows key + R to open the Run window. Type cmd and press Enter to open a Command Prompt tab.
   
   
   
2. Enter Tracert Command: Type tracert, followed by a space, then the web address of the destination site (e.g. tracert app.getresponse.com). Press Enter.
   
   

Running a Ping on Windows

On Windows, the ping command can be executed in the Command Prompt. Here are the steps:

1. Open Command Prompt: Press the Windows key + R to open the Run window. Type cmd and press Enter to open a Command Prompt tab.
2. Enter Ping Command: Type ping, followed by a space, then the web address of the destination site (e.g. ping app.getresponse.com). Press Enter.
   
   

Running a Traceroute on Mac OS:

On Mac OS, you can perform a traceroute using the Terminal. Here’s how:

1. Open Terminal: Click the Spotlight/magnifying glass icon in the Menu bar. Search for Terminal and open it by double-clicking on it.
   
   
   
2. Enter Traceroute Command: In the Terminal window, type traceroute, followed by a space, and then the web address of the destination site (e.g. traceroute app.getresponse.com). Press Enter.
   
   

Running a Ping on Mac OS:

On Mac OS, the ping command can be executed using the Terminal. Here are the steps:

1. Open Terminal: Click the Spotlight/magnifying glass icon in the Menu bar. Search for Terminal and open it by double-clicking on it.
2. Enter Ping Command: In the Terminal window, type ping, followed by a space, and then the web address of the destination site, and then -c followed by number of ping attempts to avoid infinite pinging (e.g. ping app.getresponse.com -c5). Press Enter.