How to add a new SMS sender name?
SMS feature is currently available in:
- MAX accounts
- self-service accounts (Starter, Marketer, Creator) based in Poland
This article applies to all account types.
To add a new SMS sender name:
- Go to the profile icon in the top right corner of the GetResponse Dashboard and click on Manage account.
- Click on SMS sender name on the left.
- Click on Add sender name.
- Type in your sender name in the Name field.
- Tick the confirmation box.
- Click on Add sender name.
Note: Countries have different rules for sender names. Some require sender name pre-registration. This feature is available only on the MAX plan. Before sending, review country-specific SMS restrictions to confirm that your sender name is supported.
What sender names are accepted
Your sender name must be alphanumeric and contain between 3 and 11 characters. Only upper and lower case a-z characters, numbers 0-9 and spaces are accepted. Your ID must include at least one letter, and cannot be composed only of numbers. Non-ASCII special characters and punctuation are not permitted.
The sender name should not be vague; more specific names are recommended (for example “GetResponse rather than “Marketing”).
Note: In the US and Canada, alphanumeric sender names are not supported. The sender’s name always needs to be the phone number.
Why does the name need to be validated
The sender name must be validated to ensure compliance with our Terms of Service. Validation may take up to 48 hours.
Why do we need your permission
The SMS solution in GetResponse is provided by our partners Vonage and SMSAPI. In order to process the sending on your behalf in compliance with EU and Polish regulations, we need you to provide us with formal permission for both GetResponse and our partners to use your brand name to sign your sendings. We also need you to declare that you have the right to use the brand name as its rightful owner.
