• • Frequently Asked Questions

     

Before you contact support, please check the answers to the most frequently asked questions.

• API & Dynamic Content

  1. Can I integrate my application with GetResponse using API?

  2. What is Dynamic Content?

  3. How to convert currencies?

  4. How do display default value when a custom field is not present?

  5. What are beautifulizers?

  6. How can I display predefined fields?

  7. How can I display part of a message depending on a custom field?

  8. How can dates be formatted in an advanced manner?

  9. How can links be marked for tracking?

  10. How can social media links be displayed?

• Billing & Pricing

  1. How much does GetResponse cost?

  2. Does GetResponse have a free account?

  3. What are my payment options?

  4. How can I upgrade my account?

  5. How much does Email-to-speech and Video emails cost?

  6. What happens if I go over the number of contacts I purchased?

  7. Where can I view my online billing information?

  8. Where can I change my credit card information?

• Campaigns

  1. What is a campaign?

  2. How do I create a new campaign?

  3. Can I change the name of a campaign?

  4. When trying to create a campaign it is saying the campaign name already exists in the GetResponse database. I am not already using this campaign. Why am I getting this error?

  5. Can contacts see my campaign name? And where?

  6. Where would I find the campaign settings?

  7. How do I delete a campaign?

  8. I deleted a campaign in my account and now I would like to use that same campaign name. Is there a way to do so?

  9. Can I use an alternative e-mail address than campaign@getresponse.com?

  10. What is a predefined field?

  11. How does automation work?

• Contacts

  1. How do I delete unconfirmed contacts?

  2. Can I create my own unsubscribe instructions (i.e. using a different language)?

  3. Can I blacklist selected email addresses or a whole domain name to not receive my campaign messages?

  4. What is a REF tracking number?

  5. What types of lists can I import?

  6. How do I add contacts to my GetResponse account?

  7. Can I import my list without having to reconfirm in GetResponse?

  8. How do contacts add themselves to my campaign?

  9. What is a web form and how do I create one?

  10. How do I create a group of contacts (aka segment the list)?

  11. How can a contact unsubscribe from my campaign?

  12. How can I manually remove a contact from my list?

  13. Can I see who has been removed from my contact list and why?

  14. How can I see the people who have not confirmed opt-in to my campaign?

  15. Can I change the confirmation and error URLs for my web form?

  16. Can I customize the default GetResponse confirmation and error pages?

  17. How can I tell what follow up message a contact is on?

  18. What are undelivered contacts?

  19. What is the difference between active, inactive and unconfirmed contacts?

  20. How do I make an inactive contact active again?

  21. How do I search for a specific contact or contacts? (i.e. by email address, country, etc.)

  22. Can I track my sales with GetResponse?

• Deliverability

  1. What is the spam score check feature?

  2. What is the deliverability rate of messages sent thru your system?

  3. What is GetResponse's relationship like with ISPs?

  4. What is spam?

  5. My emails are going into the "spam" folder. Why?

  6. What factors can cause my message to be marked as spam?

  7. One of my contacts is not receiving my follow up messages but they are still showing under my contacts. Why?

  8. One of my contacts did not receive the newsletter, although he was on the recipients list.

  9. Can I change or remove the unsubscribe and update links at the bottom of my messages?

• General questions and getting started

  1. Which Internet Browser does GetResponse work with?

  2. What is GetResponse?

  3. How do I log into my account?

  4. Can I change my password?

  5. Can I change my account username?

  6. Do my contacts have to be confirmed?

  7. How do I set up the confirmation email?

  8. What is a “from field” and where can I add/manage them?

  9. Will GetResponse work on a Mac?

• GetResponse Affiliate Program

  1. Where can I find my affiliate link?

  2. Does GetResponse have an affiliate program?

  3. How do I get paid for the affiliate program?

  4. Do you provide marketing materials that I can use for my promotions?

• Messages

  1. I have the same set of messages in a few campaigns. Can I copy the changes I make to messages so that they are reflected in all campaigns?

  2. How do I add hyperlinks to my messages?

  3. What is a custom field?

  4. What is the difference between a newsletter and a follow-up?

  5. What is the difference between a plain text message and an HTML one?

  6. Why do I have to create Plain Text versions for my HTML format messages?

  7. Does GetResponse have any HTML email templates? And where would I find them?

  8. Can I use my own HTML template for my newsletter?

  9. What is a follow up message? And how do I create one or edit one?

  10. How do I change intervals of my follow-ups?

  11. What is a newsletter? And how do I create one?

  12. Where can I see my delivered newsletters?

  13. I saved a newsletter as a draft? Where is it?

  14. I copied and pasted a message I created in MS Word and it does not look right. Why?

  15. Can I change the font face, font size, font color?

  16. How can I add an image to an email?

  17. Can I add video to my emails?

  18. Why does my message look fine in the editor but there are things missing or it looks cut up when I receive it?

  19. How can I send a newsletter only to selected contacts?

  20. Can I preload messages from another account/campaign?

  21. What personalization fields may I use in my emails?

  22. What is Email-to-speech?

  23. Can I add a subscription reminder?

  24. Can I add attachments to my messages?

  25. I am not receiving my test emails. Why?

  26. What is a split-test? And how do I send one?

• Multimedia

  1. Can contacts share my audio and video through their own social media?

  2. Can audio and video recordings be integrated within the contents of my web page?

  3. Can I upload images, video, or documents to be used in my messages?

  4. What is a gallery?

  5. How can I use my computers built in camera and microphone to create audio & video?

  6. How can I share video & audio files on my social media or web page?

• Power Leads

  1. Can I buy leads through GetResponse?

  2. Where do I go to buy leads?

  3. How much will it cost me to purchase leads through GetResponse?

  4. How does Power Leads/GetSubscribers work?

  5. How are your Power Leads generated and where do the email addresses come from?

  6. How is Power Leads better than a purchased list?

  7. I purchased leads through GetResponse, how do I get them in my account?

• Social Media

  1. What options does GetResponse have for Social Media Integration?

  2. Can I capture contacts from my Facebook fan page?

  3. Can contacts share my newsletters via social media sites?

  4. Can my newsletters be viewed from a web page URL?

  5. How can my Archive be linked to my Facebook and Twitter profiles?

  6. How can I set GetResponse to update my Twitter and Facebook pages when I send a newsletter?

  7. Can GetResponse update my Twitter and Facebook pages when I post to my blog?

• Stats

  1. Can my account be closed because of spam complaints?

  2. My open rate statistics are not available. What may be causing this?

  3. What is the accuracy of open-rate tracking?

  4. Where can I see the statistics for a specific campaign, newsletter or follow-up?

  5. What is an open rate?

  6. What is click tracking?

  7. Why does it show that my newsletter went out to less people then I have on my list?

  8. Can I tell how my contacts for a specific campaign opted in?

  9. What do "Bounces" and "Complaints" in my statistics mean?

  10. Where can I see how many spam complaints I have?

• Surveys

  1. How do I create a survey?

  2. What types of questions can I use on my survey?

  3. Can you capture contacts with a survey?

  4. Can I redirect my contacts to my own thank-you page after the survey?

  5. Where can I view the results of my survey?

• Web Forms

  1. I need a bigger web form than those in your templates

  2. When I created the web form its edges as well as the edges of the button were rounded. When I look it up now, they are square.

  3. What happens if the data provided by the person who fills out my web form is not valid? Will you forward them to some error page?

  4. What is the difference between a light-box and a pop up?

  5. Can I use my own picture as a web form background?

  6. I set up a thank you page, yet you are still showing the default one.

  7. Can I create new custom fields within my web forms?

  8. I created a new custom field, but then I decided I don't want to use it and wanted to delete it, but I can't. Why?

  9. I created a custom field, and now I want to edit it, since I think the name is not appropriate. Can I do this?

  10. What is a dynamic thank you page?

  11. I am building the web form on my own - I don't use any creators. I was able to put in the campaign ID to the code, to make it forward the subscribers to the right campaign. It's gone now - how do I do it?

  12. I don't have a website, but would like to use the web form to grow my mailing list. Can I do that?