• • Frequently Asked Questions

     

Before you contact support, please check the answers to the most frequently asked questions.

• Affiliate Program

  1. How will I get paid?

  2. Where can I find my affiliate link?

  3. Where can I advertise GetResponse as an Affiliate?

  4. Can I promote GetResponse as an affiliate?

• Billing & Pricing

  1. How much will I pay for my GetResponse account?

  2. Can I pay with PayPal?

  3. What happens if I get a 6 months prepaid account and at some point my contacts list exceeds the limit I paid for?

  4. I have purchased GR Platinum at the old price. Will you charge me the full price again if I upgrade?

  5. What if I prepay for a certain number of contacts but I only use half of the limit - will I get a partial refund?

  6. Do you offer refunds?

  7. I don't know how many subscribers will there be in my account in few months from now. How do I choose the most suitable plan?

  8. What happens if I am on a monthly payment plan and I exceed the number of contacts I paid for?

  9. Can I upgrade my account if I see that I will soon exceed the limit of contacts?

  10. What will happen to my account if I am not able to pay on time (e.g. my bank blocked the card or I am waiting for a new card)?

  11. How much do I need to pay for a Multimedia Studio?

  12. I bought GetResponse before new version was available. Can I keep the old payment plan?

  13. How do I cancel my account?

• Managing Campaigns

  1. Can I use an alternative e-mail address than @getresponse.com?

  2. How can I set up a new follow-up campaign?

  3. Where would my contacts see my campaign name?

  4. What is a campaign?

  5. After assigning a domain, I am not able to subscribe?

  6. How can I delete a campaign?

• Managing Contacts

  1. How can contacts add themselves to my list?

  2. How can a contact unsubscribe from a campaign?

  3. How do I create a group of contacts?

  4. How do automation rules work?

  5. How do I export a contacts list?

  6. Can I import my list without them having to re-confirm in GR?

  7. Is there any way I can automatically transfer my contacts from one campaign to another?

  8. How do I delete unconfirmed contacts?

  9. Will I lose my contacts' feedback if they reply to my automated sales messages?

  10. Can my contacts sign up to my campaigns thru my website?

  11. I have a list of contacts. Can I import them into my account?

  12. Can I add contacts to the Contacts List myself?

  13. How can I import my list from a .CSV file?

  14. Can I look up the contacts who removed themselves from my list?

  15. How do I remove a contact from my list?

  16. What does the Undelivered list contain?

  17. Can I blacklist selected email addresses, or a whole domain name to not receive my campaign messages?

  18. Can I remove an entry from my campaign or account blacklist?

  19. What is the difference between the Active Contacts and All Contacts lists? Why are some names on my Contacts List printed in bold?

  20. All my contacts are inactive now. I would like to create a new set of messages and make them active again - is it possible?

  21. What is a REF tracking number?

  22. Can I look up the emails of the contacts who have not confirmed?

  23. I have tested the removal link in my message and it did not work. What happened?

  24. How can I find contacts from the same country?

• Managing Messages

  1. Is it possible to personalize my messages?

  2. I don't get any follow-up messages - what could be causing this?

  3. How can I send a newsletter to a manually chosen contacts?

  4. Do you keep an archive of the newsletters I sent with older version of GetResponse?

  5. What do 'Bounces' and 'Complaints' in my statistics mean?

  6. How can I send a newsletter?

  7. What is a spam check feature?

  8. What is the deliverability rate of messages sent thru your system?

  9. Why does a confirmation message have to be sent?

  10. What is a newsletter?

  11. Why do my HTML messages need to have plain text version as well?

  12. How do I change intervals of my messages?

  13. How do I add images to my messages?

  14. How can I add media to my message?

  15. I have the same set of messages in a few campaigns. Can I copy the changes I make to messages so that they are reflected in all campaigns?

  16. What is a click tracking feature?

  17. Why was my newsletter not sent immediately?

  18. How will my GetResponse Multimedia video appear within my message when viewed by my contacts?

  19. Can I update my follow-up messages?

  20. How many follow-up messages can I create?

  21. Do you offer an HTML message editor?

  22. I want to add new follow-up messages to my existing ones. Will all my contacts receive them?

  23. Is it possible to send messages with attachments?

  24. How do I add hyperlinks to my messages?

  25. While creating a message can I paste text from Ms Word?

  26. My messages have GetResponse links in them, why is that?

  27. Can I resend the confirmation message to contacts who have not confirmed?

  28. Why is a removal link in my message redirecting to a 404 error page ?

  29. Is it mandatory to show my name and postal address in every message sent to my contacts?

  30. Can I see my newsletter's performance statistics?

  31. My open rate statistics are not available. What may be causing this?

  32. What is the accuracy of open-rate tracking?

  33. Can I preload messages from someone else's account?

  34. I do not receive an email when I test a message - why?

  35. Can I write the messages in a language other than English?

  36. Strange characters show in my messages. What is that?

  37. What if my contacts cannot read HTML messages?

  38. The message looks good in the editor, but when it arrives to my email it is cut - why?

  39. My contacts did not get my messages. What can be causing this?

  40. My messages landed in the bulk folder, however the spam rating is low. What may be causing this?

• MultiMedia

  1. How can multimedia be integrated with my email marketing?

  2. How much space do I have available for multimedia?

  3. How can I add new multimedia recordings and files?

  4. How can I share multimedia files on my social media or web page?

  5. Can contacts share my audio and video through their own social media?

  6. Can audio and video recordings be integrated within the contents of my web page?

  7. How can multimedia be added to my follow-up and newsletter messages?

• Personalization

  1. What is a custom field?

  2. How can I collect custom data from my contacts?

  3. How do I use my custom fields in my messages?

  4. How can I look up custom fields my contacts signed up with ?

  5. Can I create my own unsubscribe instructions (i.e. using a different language)?

  6. How do I personalize a confirmation message?

  7. Can I direct contacts to my own site after they click on the link in the confirmation message?

  8. My pop-up form is not displaying properly on my website.

  9. Can I use my own domain name with GetResponse?

  10. I have set up my account to have my own "Thank you for subscribing" page, but my contacts are still being taken to the default GetResponse "Thank you" page. Why?

  11. How can I personalize the plain webform?

• Setting-up an Account

  1. How do I configure my GetResponse account?

  2. Can I change my username later if I wish?

  3. How can I create a free account?

  4. Which Internet Browser does GetResponse work with?

  5. Will GetResponse work on a Macintosh?

  6. I'm new to this - can you give me some instructions on how to set up my account?

• Social Media

  1. What options does GetResponse have for Social Media Integration?

  2. How can I set GetResponse to update my Twitter page when I send a newsletter?

  3. How can I set GetResponse to update my Twitter page when I update my blog?

  4. Can I capture contacts from my Facebook fan page?

  5. Can contacts share my newsletters via social media sites?

  6. Can my newsletters be viewed from a web page URL?

  7. How can my Archive be linked to my Facebook and Twitter profiles?

• Surveys/Split Testing

  1. Can I direct my contacts to my own Thank you page after they complete the survey?

  2. How do I create a survey?

  3. Where can I view my survey's results?

  4. What is split testing?

  5. How can I send a split test?

  6. Can I use surveys to capture contacts?

• Your GetResponse Account

  1. What are the benefits of the paid service?

  2. Forgot password?

  3. When I go to GetResponse homepage I am automatically logged in to my account - why?

  4. How to update email address saved in my account?

  5. How can I redirect a domain to GetResponse?

  6. How assigning a domain name affects my account?

  7. Will assigning domain name to my GetResponse account affect the website/email I am using it for?

  8. If I assign a domain, will my autoresponder e-mail address change to my_campaign@my_domain com?

  9. Is it possible to have an account closed because of just one spam complaint?

  10. My IP is blocked by GetResponse. What does this mean and how can I unblock it?

  11. Can my account be closed because of spam complaints?

  12. Can I have my autoresponder linked to my blog?

  13. What types of lists can I import?

  14. What is a Multimedia studio?

  15. Do I need to install any software to record my audio and video files?

  16. Can I export my statistics?