How do I configure my GetResponse account? 
In order to set up your account, please log in, using the information we provide upon creating your account. To configure your account, go to Account >> Edit Settings. To set up your campaigns, go to Campaigns >> Campaign Settings. Please note that you can have different settings for every campaign in your account.

How long will it take to create and activate my autoresponder ? 
Almost instantly. The whole process usually takes just a few minutes.

I'm new to this - can you give me some instructions on how to set up my autoresponder? 
We are providing various support materials and comprehensive tutorials on how to use a GetResponse account. In order to access them, please go to the Help section in your account.

Will you set up the account for me? 
The process of setting up the account takes just a few minutes: we have prepared a step by step Jump Start Tutorial on how to use the basic functionality of your account. It is available in the Help >> Tutorials section.

What are the benefits of the paid service? 
Click here for a full list of benefits of upgrading to GetResponse PRO!

Can I change my account name later if I wish? 
Yes, you can change your account name to anything you wish, as long as the new name is not already in use. To change your account name, please go to >> Account >> Edit Settings >> Change Account Name >>, submit the new account name and click "Change" Please remember to use lowercase with no spaces.

Can I have my autoresponder linked to my blog? 
Yes, GetResponse provides you with Blog-Announce that enables you to have your blog linked to your autoresponder. Once you set it, your autoresponder sends notifications to the chosen subscribers upon every new publication in your blog.

What additional domain names can I use for my GetResponse account? 
Choose from 19 different domains - you can use up to nineteen different autoresponder email addresses. Choose a better name for your autoresponder, or use different ones to track where your prospective customers are coming from!

* account@GetResponse.com
* account@AnySecond.com
* account@ThisSecond.com
* account@SendNow.net
* account@SubscribeMeNow.com
* account@GO-Subscribe.com
* account@GoldenReports.com
* account@ReportsNetwork.com
* account@HyperInfo.net
* account@ActiveInfo.net
* account@GetMoreInfo.net
* account@EvenMoreInfo.com
* account@DetailsInstantly.com
* account@ITbizinfo.com
* account@eBiz-Info.com
* account@AutoRespond.info
* account@AutoSend.info
* account@DeliverMore.info
* account@SendHot.info

This feature is such a milestone in the industry that we've devoted an entire article to it. Read it here!

You can also add your own domain name to increase the response rate and boost your sales. Read more on assigning a domain name.

Will I lose my subscribers' feedback if they reply to my automated sales messages instead of contacting me directly? 
You can easily set the "Reply-to" address for every campaign, so that if your subscribers reply to your autoresponder message, their e-mail will reach your mailbox. In order to read the messages which are sent to your autoresponder address, you can have the email subscriptions forwarded as Notifications. To set this up, go to >> Campaigns >> Campaign Settings >> Personalization >> General >> Email Notifications and check the box "Forward Email Subscriptions".

Does the autoresponder save messages or attachments sent to me? 
The autoresponder is an outgoing mail program. It only accepts the name and address from any emails sent to its address. However, you can set up forwarding subscriptions, as described in question 11.

How do my subscribers request information from me? 
All they have to do is send an e-mail, even a blank one, to YourCampaign@GetResponse.com. If you have the follow up messages saved in this campaign, they will start receiving them.

How do I get my subscribers into the autoresponder? 
There are various ways of building your subscribers list. You can capture subscribers via web forms and pop-ups, add them manually or use our import feature. Please note that you can only add subscribers who have requested to receive your information.

Read more on building subscribers lists

Can my subscribers sign up to my campaigns thru my website? 
You can link your autoresponder to your site by putting an HTML Form or a Pop-up on it. GetResponse offers an HTML wizard that generates the code for you. All you need to do is copy and paste it into the source code of your web page. The wizard is located under >> Subscribers >> Capture Subscribers >> HTML form / Pop-up.

My autoresponder is not working - what can be causing this? 
Your autoresponder will not work, unless you create and save at least one follow-up message. If you aren't sure how to do that, please read our instructions. If you have saved your messages, but none of them has "0" time interval, then your autoresponder will not send instant responses, only follow-ups.

Also, please make sure that the "From Field" in your >> Campaign Settings >> Messages >> contains a valid e-mail address (i.e. joe5902@aol.com). If you put any @GetResponse.com address there, your follow-ups will not be sent out to your subscribers.

Which Internet Browser should I be using? 
Our web-based system is compatible with most browsers available on the market, but we recommend to use the latest version of Mozilla Firefox or Internet Explorer.

Will GetResponse work with Macintosh? 
GetResponse is fully compatible with Mac OS Version 10. Make sure you use Mozilla Firefox browser and all features of your account will work correctly.

How to redirect a sub-domain to GetResponse? 
Redirecting a sub-domain form:

• GoDaddy and eNom
  If your domain is registered with GoDaddy or eNom you will need to transfer it to another hosting company, such as Network Solutions, as the companies mentioned above do not support redirection of sub-domains.
  
  
• Network Solutions
  To redirect your sub-domain please contact Network Solution's phone support available 24/7:
  
  U.S. and Canada:
  General Support: 1.888.642.9675
  Technical Assistance: 1.866.391.HELP (1.866.391.4357)
  
  Outside the U.S.: 1.570.708.8788

How do I view full headers? 
It is sometimes required to examine the full headers of a received email to determine its source. Please refer to the manual that includes examples of viewing full headers in most common email clients.

Where would my subscribers see my campaign's name? 
Your campaign name will be put in the confirmation message your subscribers receive upon sign up, and on the removal page where they will be unsubscribing. They will also see the campaign name every time they trigger your autoresponder via email YourCampaign@GetResponse.com. We suggest picking a name that will help the subscribers identify you or your company.

What is a campaign? 
A campaign is a message or set of messages which you send thru your account to the particular subscribers group. There are two types of campaigns: Broadcasts (one time message) and follow ups (automated sequence of messages). Both can be set up under Campaigns in the main menu bar.

How can I set up a new follow up campaign? 
To set up a new follow up campaign, please go to Campaigns >> Set up Autoresponder and follow the steps in the Wizard. In the first step, you will be asked whether you would like to create new messages or preload from an existing message. Then, depending on what you have chosen, the next steps will be presented to you.

May I update my follow up messages? 
You can update your follow up messages at anytime if you go to Campaigns >> My campaigns. Choose the messages you would like to edit and save the changes. The updated follow ups will be sent only to those subscribers who have not reached that interval yet.

How many follow up messages can I create? 
With GetResponse PRO account you can have up to 999 messages saved in each follow up campaign.

What if my sales messages are really long? Do I pay anything? 
Your messages can be as long messages as you wish - we are not limiting you.

Do I need to know HTML in order to create HTML messages? 
No, GetResponse offers an easy-to-use HTML wizard. Take advantage of our user-friendly HTML Editor and create professionally looking HTML messages! You can also use the HTML templates we provide.

I want to add new follow-up messages to my existing ones. Will all my subscribers receive them? 
When you create a message, you need to select an interval for it. Only the subscribers who have not reached that interval in your follow-up cycle yet will receive your new message.

How can I send a new broadcast? 
To send a new broadcast, please go to Campaigns >> Send a new broadcast, and follow the 4 steps in the wizard. Please note that you can only create a new broadcast if there is at least one subscriber in your account

How can I access my completed broadcasts which were saved in the old version of GetResponse account? 
Your broadcast history was imported to the new system. In order to access it, please go Campaigns >> My Campaigns and choose the campaign (account) in which your broadcast was hosted in the old system. You will then see a screen with all follow up and broadcast messages that have ever been sent with this account.

Can I copy my messages from MS Word? 
We suggest using Notepad rather than Ms Word, as MS word is not fully compatible with our editor. Using Ms Word may result in problems with displaying your messages properly and saving them.

How often should I save my message if I enter it directly in the editor? 
We recommend that you save them every 10 minutes.

How do I insert an image into my messages? (PRO accounts only) 
Please choose the HTML message type, click where you would like the image to appear, and click the "Add Image" icon. Please note that the image should be online for you to be able to insert it into your message; you will need its URL in order to do that.

Is it possible to send messages with attachments (PRO accounts only) 
Yes, you can send an attachment of up to 400Kb with each message.

How do I add Hyperlinks to my messages? (PRO accounts only) 
URL's are automatically hyperlinked for you. By using our HTML editor, you can easily hyperlink an image, a word, or a line of text. Select HTML as the message type and highlight the image or text you would like to Hyperlink. When you click the "Add link" icon on the editor tool bar, you will see a pop-up window where you need to insert the entire URL beginning with http://www.yoururl

Is it possible to personalize my messages? 
Yes! This is one of the features that make GetResponse a premium service. Personalization is a powerful tool that will increase your sales with almost no effort! You can use the pre-defined variables such as [[firstname]] and [[email]], or use customized variables of your choice.

What is a custom field? (PRO accounts only) 
Custom field can be entered into your message to personalize it for each subscriber. The subscriber enters it upon sign up via your HTML form, or you import it to the account along with the subscriber's name and email. You can use this customized information in the messages you send out, i.e. it can be the name of the city the subscriber resides in. Personalizing your messages by displaying custom information for every subscriber will help you increase the response rate. In order to add a custom field, please go to >> Subscribers >> Custom Fields.

How do I define my custom fields? (PRO accounts only) 
You can easily add custom fields to your web form, so that your subscribers submit their personal information upon subscription, and you can then use it to personalize your messages. To set it up, please go to >> Capture Subscribers >> HTML Form >> Custom Fields >> add the fields, generate the HTML code and paste it onto your site.

How do I use my custom fields in my messages? (PRO accounts only) 
Write your message as you normally would. Insert your custom fields as appropriate throughout the text. Please note that the data needs to be properly formatted, so that GetResponse can recognize it, and change it to your subscriber's custom information. Therefore, if you have added custom fields: industry and company name, your merge words will look like this:

[[custom_company_name]] is a leader in [[custom_industry]].

For the filed to be recognized by GetResponse, the brackets [[ ]] must be used, and the word "custom" needs to be followed by an underscore "_". If you have placed any spaces in your fields' names, the underscore _ must be used instead.

Can I create my own unsubscribe instructions (i.e. using different language)? 
Thanks to the [[remove]] personalization tag, you can create your own unsubscribe instructions. For example, if your subscribers are from France, you can write the unsubscribe instructions in French and simply add the [[remove]] merge word to them.

Why aren't my test messages working? 
To be able to send test messages from your account you need to make sure that:

1. your messages are enabled
2. when setting the FROM field, you have used a valid e-mail address, other than @getresponse.com. You can check that once you go to >> Campaigns >> My Campaigns >> Campaign Settings >> Messages >> From Field.

My messages have GetResponse links in them, why is that? 
If your links look like: http://www.GetResponse.com/t/number it means that you have enabled the click tracking feature. Don't worry - your links still link to your website - they just look different, so that you can monitor clickthroughs. You can view the tracking results under Statistics >> Performance Statistics >> Click Statistics. To disable clicktracking, go to >> Campaign Settings >> Messages >> Set-up Click Tracking.

I have set up my autoresponder to have my own "Thank you for subscribing" page, but my subscribers are still being taken to the default GetResponse "Thank you" page. Why? 
Subscribers are being directed to our GetResponse Thank you page when there is an error in the URL entered. The most common mistake is the missing http:// in your URL address. Not all browsers will insert the http:// for your subscribers. Please verify if the page exists, by copying and pasting the URL you have entered in a new browser. If the page does not exist, it means that there is an error in your URL.

Why does the 'disable duplicate subscribers' feature not work properly? 
Please note that the 'disallow duplicate subscriptions' rule concerns only the active subscribers thus if you have only one message saved in your campaign it cannot be applied as all new subscribers become inactive as soon as they receive that single message.

What you may do is to create a false message with interval 1000 so the subscribers are kept active and the duplicates are not allowed even though the first message is sent to them.

Can I add subscribers to the Subscribers List myself? 
Yes, but only if you have their permission to do so. There are two options you can use:

• the "Import" feature under Subscribers >> Build Subscribers List >> Import (in PRO accounts only)
• the "Add Subscriber" feature under Subscribers >> Build Subscribers List >> Add Subscriber.

Please note that in both cases a confirmation message will be sent to the e-mail addresses you provided, and they will not be added to your list until they confirm their subscription.

How can subscribers add themselves to my list? 
There are 2 ways of subscribing to your Subscribers List:

• by sending a blank email to the campaign's or newsletter's address:
  yourcampaignname@getresponse.com
  yournewslettername@getresponse.com
  
• by filling out the HTML form or pop-up, which you can install on your website.

I have a list of subscribers. Can I import them into the autoresponder? (PRO accounts only) 
The only leads you are permitted to import are the leads that have requested to receive the information from you. GetResponse does not allow purchased lists to be imported into our system. It is the quality of the leads you have on your lists that matters, not the quantity. If you send people information that they have not asked for, it may result in serious accusations of sending out unsolicited emails.

However, if you have a full opt-in information for your prospect/s (such as their IP address, and the timestamp of their sign up) we may consider to import your list. Such requests are handled by our abuse Dept. and the decision is always based on individual cases. Please contact our Support Team to discuss moving your list to our services.

How to import my list from a .CSV file? (PRO accounts only) 
A CSV file (for: comma separated value) is a standard data file which can be universally imported and exported between programs. For example, you could save an "Address Book" file as CSV and import that file and its contents into a list. In CSV files, each data category is separated by a standard character, so each program knows where to stop and start while importing.

• CSV file can be created and edited in a text editor. For example, use windows Notepad and save the file as "yourlist.csv"
• Enter one record per line
• Fields can be separated by almost any character. Most of CSV files use comma or tab to separate different fields, but we know some of our users prefer other separators
• Fields which contain the separator character in their data must be contained within double quotes
• The first record in a CSV file may be a "header record", containing column - field names. The header row is encoded just like any other CSV record
• GetResponse supports 32 different characters encodings.

Example:
 "name","email","country","ref"
 "John Smith","jsmith@someemail.com","USA","777"
 "Kathy Junior","kathy@juniors.com","Canada","777"
 

 "firstname","lastname", "email","country","ref"
 "John","Smith","jsmith@someemail.com","USA","777"
 "Kathy","Junior","kathy@juniors.com","Canada","777" 

You can create and edit this format in MS Excel. If you are bringing your CSV up in MS Excel then you need to have your columns look as in the following example: Special column names are: "email", "name", "firstname", "lastname", and "ref". All other columns will be recognized as custom variables. Once your information is in the format above, you will need to go to >> File menu >> Save As, and select CSV format or "Comma Delimited" format to save it as a CSV file.
Hint: when you are exporting your subscribers from the GetResponse account (using 'export to CSV'), the created file is ready to be imported to another account.

What happens with subscribers who removed themselves? 
Once subscribers have been removed they are displayed on your Removal Page. This page is located under >> Subscribers >> Deleted Subscribers >> Removals. Please note that this list is there for your information only. You cannot send any more messages to subscribers who removed themselves.

How do I delete a subscriber from my list? 
To delete a subscriber from your list select >> Subscribers >> My Subscribers >> All Subscribers. Enter subscriber's name and/or email address and press "Search". Once the subscriber's data is displayed, check the box next to his/her name, scroll down to the drop-down box, choose 'Delete' or "Remove from all lists" and press "Go!" The subscriber will be removed from your Subscribers List and the Active Subscribers list.

What does the Undelivered list contain? 
Sometimes the message cannot be delivered to the subscriber. There may be various reasons for it, such as the lack of response from the subscriber's server, or the recipient's full mailbox. The email address that couldn't receive the message will be listed under >> Subscribers >> Deleted Subscribers >>Undelivered list and automatically removed from your All Subscribers list, so that it is not cluttered with bad emails.

What happens once I blacklist a chosen email address? 
Blacklisting an email address results in its removal from your subscriber list and inability to receive further messages.

Can I blacklist selected email addresses, or a whole domain name to not receive my campaign's messages? 
Yes, you can easily do that. To setup the blacklist option, please go to "Subscribers" on the main toolbar, choose "Deleted Subscribers" and "Blacklist". Enter the chosen addresses or the domain name into the box provided on the site and click "Add entries" to confirm.

Can I blacklist selected email addresses, or a whole domain name to not receive messages from my entire account, not just a single campaign? 
Yes, to blacklist them in order not to receive your account's messages, please follow these steps:
>> go to >> Subscribers >> Deleted Subscribers >> Blacklist
>> enter the chosen addresses or domain names into the box provided on the site
>> check the "Yes, blacklist for the whole account" option
>> click "Add entries" to confirm the new settings

Can I remove an entry from my campaign or account's blacklist? 
Yes, to remove selected email addresses or domain names form your blacklist, please go to "Subscribers" on the main toolbar, choose "Deleted subscribers" and "Blacklist". You will then be taken to the page where all blacklisted entries are featured. Choose the entries you wish to remove from this list simply by checking the proper boxes. Below the blacklist, there is a drop-down-box allowing you to select the preferred option. You can either remove an entry from the current campaign's blacklist or from all campaigns' blacklists within your account. Once you select an option, click "Go" to confirm the new settings.

What is the difference between Active Subscribers and All Subscribers list? Why are some names on my Subscribers List printed in bold? 
"Active Subscribers" are the ones who are receiving your follow-up messages. "Inactive Subscribers" are those who have already finished your follow-up cycle. They are no longer active. Your Subscribers List contains both, active and inactive subscribers. The active ones are in bold.

Why are there more subscribers in Active Subscribers than All Subscribers list? 
When the "Allow Duplicates" feature is enabled, subscribers are allowed to submit their data multiple times. Active Subscribers will display duplicate entries, whereas All Subscribers list contains unique e-mail addresses only. This is why Active list may contain more subscribers than All Subscribers list.

You can disallow duplicate entries once you go to >> Campaign/Newsletter Settings >> Subscribers >> Duplicate Subscriptions.

How do I recognize the subscribers I purchased from the Power Lead campaign? 
You can also view the progress of your Power Leads campaign once you go to >> Subscribers >> My Subscribers >> Subscribers Campaign.

All my subscribers are inactive now. I would like to create a new set of messages and make them active again - is it possible? 
Yes, first of all, change your messages in the follow up campaign. Then, please follow this procedure:

Go to Subscribers >> My Subscribers >> Copy Subscribers
Choose your source list, and check "Inactive subscribers". Then choose the destination list, and check "Add to the cycle". You can choose the message that your subscribers will receive as the first one. Once all the settings are chosen, click on "Copy Subscribers".

How can I find subscribers from the same country? 
GetResponse's search subscribers feature allows you to easily find subscribers from the same country, save them as a defined group of prospects that you can email with special, area specific offers, and view them on the Geo Map.

For example, to display your US subscribers, please follow these easy steps:

• go to Subscribers on the main menu
• choose Active Subscribers or All Subscribers
• choose the date range
• click "Show advanced options"
• choose Country Code
• enter US
• click "Search"

To view them on the map, simply click the "View your subscribers on our Geo Map" link.

View the list of the Country Codes

What is DMA and how can I use it with the search subscribers feature? 
DMA stands for Designated Market Area, which may share the same or similar media, including: television, radio, newspapers and the Internet. With GetResponse, you can search through your subscribers by using their specific DMA.

View the list of the DMA Codes

What is a REF tracking number? 
If you have several websites, the REF tracking number will let you verify which one generates the most sign ups.

REF is a 3 digit code that can be assigned to a capture form placed on your site. A visitor to your site will have such REF number assigned automatically on submitting their data. It will be listed along with all other details of your recipients so you will be able to look up all subscribers with the same number easily.

May I send unsolicited emails using my autoresponder? 
No, we have a very strict Anti-Spam Policy and we will discontinue spammers' accounts. Spamming with GetResponse or mentioning GetResponse in spam e-mails should be reported to abuse@cs.implix.com. All spammers' accounts will be terminated immediately.

Do my messages appear as if they were sent by the autoresponder? 
No, GetResponse allows you to easily customize your messages. For example, you can, customize the "From" field, or have subscribers directed to your own removal page. All personalization options can be found under >> Campaign >> Campaign Settings >> Personalization.

What if my subscribers don't want to get follow up messages from me? 
Every message generated by GetResponse contains a removal link. Your subscribers can remove themselves instantly, without having to contact you.

What happens with subscribers who removed themselves? 
Subscribers can remove themselves from your lists by clicking on the removal footer. It is inserted automatically, at the end of each message. The removed subscribers are listed under >> Subscribers >> Deleted Subscribers >> Removals.

How much will I pay for GetResponse PRO account? 

You can choose from the following payment plans:

Here is the price list for the PRO service:

Payment Plan         Price      You save

Monthly              $17.95     -
Quarterly            $47.85     $6
Semi-Annually        $87.70     $20
Annually             $145.40    $70

The above plans include unlimited mailings to up to 10,000 subscribers. For every additional 5,000 subscribers, an extra $4.50 per month will be charged, in arrears, after 30 days.

Individual plans will adjust automatically with list expansions.

Due to the dynamic sizes of mailing lists, the ongoing $4.50 per 5,000 subscriber charges cannot be pre-paid. Therefore, in the case of all GetResponse prepaid customers (i.e. 3, 6, 12-months paid in advance), the expanded mailing list usage fee will be assessed *monthly*, per the logic above.

How do I update my billing details? 
In order to update your billing details, please go to our secure site:
https://secure.implix.com/update_billing_details.html
You will need your account name and password, so please have them at hand. Please note that this will only update the credit card information we have on file for your account. Your card will NOT be charged immediately. Once your update request has been processed, we'll send you a confirmation e-mail. Please note that this may take up to 24 hours.

How do I cancel my account? 
If you wish to cancel your GetResponse account, please go to "Account" on the main toolbar, then choose "Billing" and click the "Cancel" button. This way you will contact our Customer Support that will assist you with the cancellation and ensure you pay no further charges.