Before you contact support, please check the answers to the most frequently asked questions.
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Can I integrate my application with GetResponse using API?
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What is Dynamic Content?
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How to convert currencies?
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How do display default value when a custom field is not present?
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What are beautifulizers?
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How can I display predefined fields?
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How can I display part of a message depending on a custom field?
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How can dates be formatted in an advanced manner?
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How can links be marked for tracking?
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How can social media links be displayed?
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How much does GetResponse cost?
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Does GetResponse have a free account?
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What are my payment options?
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How can I upgrade my account?
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How much does Email-to-speech and Video emails cost?
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What happens if I go over the number of contacts I purchased?
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Where can I view my online billing information?
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Where can I change my credit card information?
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What is a campaign?
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How do I create a new campaign?
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Can I change the name of a campaign?
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When trying to create a campaign it is saying the campaign name already exists in the GetResponse database. I am not already using this campaign. Why am I getting this error?
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Can contacts see my campaign name? And where?
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Where would I find the campaign settings?
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How do I delete a campaign?
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I deleted a campaign in my account and now I would like to use that same campaign name. Is there a way to do so?
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Can I use an alternative e-mail address than campaign@getresponse.com?
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What is a predefined field?
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How does automation work?
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How do I delete unconfirmed contacts?
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Can I create my own unsubscribe instructions (i.e. using a different language)?
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Can I blacklist selected email addresses or a whole domain name to not receive my campaign messages?
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What is a REF tracking number?
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What types of lists can I import?
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How do I add contacts to my GetResponse account?
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Can I import my list without having to reconfirm in GetResponse?
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How do contacts add themselves to my campaign?
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What is a web form and how do I create one?
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How do I create a group of contacts (aka segment the list)?
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How can a contact unsubscribe from my campaign?
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How can I manually remove a contact from my list?
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Can I see who has been removed from my contact list and why?
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How can I see the people who have not confirmed opt-in to my campaign?
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Can I change the confirmation and error URLs for my web form?
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Can I customize the default GetResponse confirmation and error pages?
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How can I tell what follow up message a contact is on?
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What are undelivered contacts?
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What is the difference between active, inactive and unconfirmed contacts?
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How do I make an inactive contact active again?
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How do I search for a specific contact or contacts? (i.e. by email address, country, etc.)
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Can I track my sales with GetResponse?
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What is the spam score check feature?
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What is the deliverability rate of messages sent thru your system?
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What is GetResponse's relationship like with ISPs?
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What is spam?
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My emails are going into the "spam" folder. Why?
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What factors can cause my message to be marked as spam?
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One of my contacts is not receiving my follow up messages but they are still showing under my contacts. Why?
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One of my contacts did not receive the newsletter, although he was on the recipients list.
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Can I change or remove the unsubscribe and update links at the bottom of my messages?
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Which Internet Browser does GetResponse work with?
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What is GetResponse?
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How do I log into my account?
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Can I change my password?
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Can I change my account username?
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Do my contacts have to be confirmed?
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How do I set up the confirmation email?
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What is a “from field” and where can I add/manage them?
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Will GetResponse work on a Mac?
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Where can I find my affiliate link?
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Does GetResponse have an affiliate program?
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How do I get paid for the affiliate program?
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Do you provide marketing materials that I can use for my promotions?
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I have the same set of messages in a few campaigns. Can I copy the changes I make to messages so that they are reflected in all campaigns?
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How do I add hyperlinks to my messages?
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What is a custom field?
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What is the difference between a newsletter and a follow-up?
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What is the difference between a plain text message and an HTML one?
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Why do I have to create Plain Text versions for my HTML format messages?
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Does GetResponse have any HTML email templates? And where would I find them?
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Can I use my own HTML template for my newsletter?
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What is a follow up message? And how do I create one or edit one?
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How do I change intervals of my follow-ups?
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What is a newsletter? And how do I create one?
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Where can I see my delivered newsletters?
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I saved a newsletter as a draft? Where is it?
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I copied and pasted a message I created in MS Word and it does not look right. Why?
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Can I change the font face, font size, font color?
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How can I add an image to an email?
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Can I add video to my emails?
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Why does my message look fine in the editor but there are things missing or it looks cut up when I receive it?
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How can I send a newsletter only to selected contacts?
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Can I preload messages from another account/campaign?
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What personalization fields may I use in my emails?
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What is Email-to-speech?
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Can I add a subscription reminder?
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Can I add attachments to my messages?
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I am not receiving my test emails. Why?
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What is a split-test? And how do I send one?
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Can contacts share my audio and video through their own social media?
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Can audio and video recordings be integrated within the contents of my web page?
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Can I upload images, video, or documents to be used in my messages?
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What is a gallery?
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How can I use my computers built in camera and microphone to create audio & video?
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How can I share video & audio files on my social media or web page?
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Can I buy leads through GetResponse?
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Where do I go to buy leads?
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How much will it cost me to purchase leads through GetResponse?
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How does Power Leads/GetSubscribers work?
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How are your Power Leads generated and where do the email addresses come from?
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How is Power Leads better than a purchased list?
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I purchased leads through GetResponse, how do I get them in my account?
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What options does GetResponse have for Social Media Integration?
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Can I capture contacts from my Facebook fan page?
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Can contacts share my newsletters via social media sites?
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Can my newsletters be viewed from a web page URL?
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How can my Archive be linked to my Facebook and Twitter profiles?
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How can I set GetResponse to update my Twitter and Facebook pages when I send a newsletter?
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Can GetResponse update my Twitter and Facebook pages when I post to my blog?
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Can my account be closed because of spam complaints?
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My open rate statistics are not available. What may be causing this?
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What is the accuracy of open-rate tracking?
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Where can I see the statistics for a specific campaign, newsletter or follow-up?
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What is an open rate?
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What is click tracking?
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Why does it show that my newsletter went out to less people then I have on my list?
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Can I tell how my contacts for a specific campaign opted in?
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What do "Bounces" and "Complaints" in my statistics mean?
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Where can I see how many spam complaints I have?
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How do I create a survey?
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What types of questions can I use on my survey?
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Can you capture contacts with a survey?
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Can I redirect my contacts to my own thank-you page after the survey?
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Where can I view the results of my survey?
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I need a bigger web form than those in your templates
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When I created the web form its edges as well as the edges of the button were rounded. When I look it up now, they are square.
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What happens if the data provided by the person who fills out my web form is not valid? Will you forward them to some error page?
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What is the difference between a light-box and a pop up?
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Can I use my own picture as a web form background?
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I set up a thank you page, yet you are still showing the default one.
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Can I create new custom fields within my web forms?
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I created a new custom field, but then I decided I don't want to use it and wanted to delete it, but I can't. Why?
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I created a custom field, and now I want to edit it, since I think the name is not appropriate. Can I do this?
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What is a dynamic thank you page?
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I am building the web form on my own - I don't use any creators. I was able to put in the campaign ID to the code, to make it forward the subscribers to the right campaign. It's gone now - how do I do it?
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I don't have a website, but would like to use the web form to grow my mailing list. Can I do that?