How does the 30-day full access period work?
Starting from September 2021, GetResponse offers a Free account. For the first 30 days of using it, you will have trial access to premium features of our platform. You can upgrade your Free account to a paid one at any time. Please note that after the first 30 days, you lose access to the premium features.What features will I be able to test during the 30-day full access period?
On the first 30 days of using your Free account, we give you access to premium features of GetResponse. There are some limitations on the Free account regarding webinars, messages, landing pages, marketing automation, and chats.
Webinars: Webinars are limited to 10 people (including you and presenters). Recordings and on-demand webinars are not available.
Messages: The GetResponse badge will be added to every message you send from the Free account. It’s possible to disable the badge if you upgrade to a paid account. Click here to learn how to disable the badge.
Landing pages: You can create and publish as many landing pages as you want.
Free accounts are limited to 1,000 unique visits for all landing pages in the account. Once the limit is reached, your landing pages won’t be available online anymore. A/B tests for landing pages are only available on paid accounts, together with unlimited visits.
Marketing automation: You can create and publish as many workflows as you want. Dynamic segment filter is not available. You can unlock it in a Marketing Automation or Ecommerce Marketing plan.
Chats: Chats can be added only to a landing page created in GetResponse, or you can hyperlink to the chat window from your messages. You can embed chats on your own external page only using a paid account.
Contacting Customer Success Team: You have unlimited access to our assistance through 24/7 live chat in English. You can also contact us via email in one of our support languages: English, Polish, Russian, German, Spanish, Portuguese, French, or Italian.
What happens after the 30-day full access period ends?
You will lose access to premium features if you don’t upgrade. You’ll still be able to log in to your account. Read this article to see what limitations your account will have if you don’t upgrade after the first 30 days from the moment you set up your Free account.
GETREPONSE FREE
What is the GetResponse Free plan?
GetResponse Free is a solution for all companies looking for ways to get their business online. The plan is free forever and doesn’t require a credit card.Visit this page to learn more about GetResponse Free. What features are available in the Free plan?
With a Free account, you can:
Create and publish 1 website and landing page with basic features
Send 2,500 newsletters/mo
Create and save drafts for marketing assets such as newsletters, autoresponders, and automation workflows
Add up to 500 contacts (the unconfirmed and removed contacts do count toward the list size)
Collect leads with various types of GetResponse forms and store them in a queue for 32 days
Test and utilize account premium features for 30 days
Can I upgrade my Free account to a paid one?
Of course, you’ll be able to upgrade your GetResponse Free account whenever you want directly in your GetResponse account.
PURCHASE
How can I access the GetResponse platform?
Start with creating a Free account.
Once you verify your account, you can test all the features free of charge for 30 days. To upgrade your Free account to one of the paid plans, follow these simple steps:
Log in to your account. In the Profile menu, click Upgrade account.
Choose the plan from Email Marketing, Marketing Automation or Ecommerce Marketing, and select the package (list size).
Enter your account details and payment information.
Choose your subscription plan:
standard plan billed monthly (every 30 days)
12-month prepay with 18% discount
24-month prepay with 30% discount
Click the Upgrade Account button.
How long are your contracts? Can I upgrade or downgrade my subscription?
GetResponse offers you three billing periods:
Monthly
12-month
24-month
Monthly payment plans are bracketed by list size, starting at $19 per month for unlimited messages to 1,000 subscribers. With the discounts we offer, you can get 18% off a 12-month plan or 30% off a 24-month plan.
You can upgrade your plan at any time by going to Billing > Upgrade account. An upgrade takes place immediately, and your billing cycle always starts anew.
Downgrades can only be performed by the Support Team as per your request.
To have your account downgraded to a lower plan or from annual/biannual payments to monthly payments, please create a support ticket via our contact form or contact us via LiveChat.Which package should I choose?
There are three plans offered, each of them with its own add-on availability and included features. All plans include options for the list sizes: 1k, 2.5k, 5k, 10k, 25k, 50k, and 100k.
Email Marketing – Enables a powerful start into list building and email marketing. For an additional monthly charge, you can purchase webinar and/or multiuser access add-ons.
Marketing Automation – Perfect for SMBs to grow an online presence and convert leads. Every account created within that package has webinars (100 attendees) and multiuser access (for up to 3 users) add-ons included in the price.
Ecommerce Marketing – A plan designed to maximize revenue from multichannel campaigns. Every account created within that package has webinars (300 attendees) and multiuser access (for up to 5 users) add-ons.
How do you protect your customers’ data?
To protect our customers' data, we regularly update our network with the latest security patches. Our dedicated network is monitored 24/7 and locked down with firewalls. Each line of code gets inspected before it goes live.
We save your data to multiple servers and disks at the same time to ensure failsafe reliability. All data is backed up daily and stored in our security-focused data centers in various locations worldwide.
We protect all credit card data using state-of-the-art encryption – the same level of encryption used by the leading banks.
All sensitive data is processed, transmitted, and stored on a PCI-compliant network regularly scanned for security by industry-leading experts.
Have a security question? Need to report a concern? Email us. Our Security Team is standing by and ready to assist you at a moment's notice.
All your online marketing in one platform
MAX
Solution for demanding users looking for advanced marketing features and reliable support.
Dedicated CEM and priority supportDedicated Customer Experience Manager and priority support via LiveChat, email, phone, and Slack (for qualified leads). Available in English, Russian, Polish, French, German, Italian, Portuguese, and Spanish.
Join 100,000+ businesses and industry leaders using GetResponse
GetResponse not only competes with the larger platforms, but exceeds them in customer service, usability, and deliverability!
We only had two weeks for implementation. In such a short time, Przemek – Onboarding Manager at GetResponse MAX – got me from zero to hero.
GetResponse is easy to use, and straightforward, with excellent account management. We managed to migrate four databases within a week (all with API integration).
Frequently asked questions
PRODUCT
How does the GetResponse MAX offer work?
GetResponse MAX is a custom offer our sales team creates for you based on your business goals, needs, and capacities. Once the details of your package are confirmed, you sign a customized contract.
What do you mean by Assisted IP Warmup? Is it available to all new customers?
With Assisted IP Warmup*, you can send millions of emails from Day 1, benefiting from our deliverability expertise and dedicated support. There’s no limiting your first sends while you warm up your IP address and establish your sender reputation – meaning, no unnecessary delays in continuing to reach your valued customer base.
*Assisted IP Warmup is is only available to qualified senders
What sort of integrations do you provide?
With GetResponse MAX, you can connect your favorite apps and web services to save time and do more with your marketing.
You can choose from 100+ integrations (Microsoft Dynamics, Magento and Salesforce, and much more). You can also sync your tools using our API or even ask us to build a custom integration.
OFFER
Will the contract be tailored to my business needs?
We understand the needs of your business and the fact that they’re unique. So, we’re flexible when it comes to our approach, terms, and payment options. Say goodbye to “one size fits all” rules. We want to create a solution that’s the perfect fit for you.
Do you offer any onboarding support after the purchase?
Once you become a GetResponse MAX Customer, our in-house experts help you familiarize yourself with our platform. They'll show you exactly how to best use the available tools toward accomplishing your goals and going beyond.
DEDICATED SUPPORT
What does the global support look like?
You can connect directly to your Customer Experience Manager by phone, email, and Slack* (in selected contract tiers). On top of that also offer live chat support - 24 hours a day, 7 days a week, worldwide.
Do you offer support in my native language?
We offer English, Polish, Russian, Spanish, German, French, Italian, and Brazilian Portuguese support.
What does the individual support include?
Once you become a GetResponse MAX Customer, you’ll get a dedicated Customer Experience Manager (CEM) and Key Customer Manager (KCM) to provide ongoing support.
The CEM will be your main point of contact to consult your platform usage. Their role is to help you achieve your objectives and the overall marketing approach to the GetResponse toolset.
The KCM, on the other hand, will focus on your business needs that might include expansions, long-term contract renewals, and additional services, to name a few.
Is it possible to migrate to GetResponse MAX from another platform?
We make your transition to GetResponse MAX seamless. Your dedicated Onboarding Manager will guide you throughout the process, assisting with designing marketing automation workflows, data synchronization methods, and account organization.
In tandem with your Customer Experience Manager, they will help you analyze your current email marketing program to identify leaks and develop practical solutions for higher customer engagement and retention.
OTHER
How do you protect your customers’ data?
We take multiple measures to protect both your data and the data of your customers. We uphold international data protection laws and regulations, including the CAN-SPAM Act, CASL, and European Union anti‑spam law. We’re also a member of leading industry organizations and initiatives – such as MAAWG, ReturnPath, and Email Experience Council.
Where are your servers stored?
We save your data to multiple servers and disks at the same time to ensure failsafe reliability. All data is backed up daily and stored in our security-focused data centers in multiple locations worldwide (in both US and EU).