Where can I find inactive contacts?

You can find inactive contacts—contacts who haven’t confirmed their subscription, were removed from your lists, or whose emails bounced—using the search options on the Search contacts page. You can find all bounced, removed, or unconfirmed contacts and narrow down the results to a specific list, if necessary.

In order to find inactive contacts:

1. Go to Contacts>>Search.
2. On the Search contacts page, click the inactive link (it will also tell you how many inactive contacts are in your account). This will open your Inactive contacts.

Inactive contacts link shown.

3. The results on the Inactive contacts page are displayed by category, so you’ll see removed emails first.

Removed tab is shown.
  • To see unconfirmed and bounced contacts, click between the tabs.
  • To display results by list, click All lists, select the list you’re looking for, and click Apply to see the results.