Can I grow my contact database by integrating GetResponse with Magento?

Sure. First, you need to install the GetResponse extension on your Magento server. Then you can start expanding your contact list. With this integration you can:

  • Export your Magento client database to your GetResponse list.
  • Export predefined custom fields.
  • Export ecommerce data.
  • Add contacts to a specific GetResponse list when people register at your online store.
  • Add contacts through your GetResponse forms and exit popups that you added to your store.
  • Use Web event tracking to see who visits your store, how often, and why.
  • Send ecommerce data to GetResponse to keep you informed about your customers’ spending habits. Use this data to create marketing automation workflows that react to purchases, abandoned carts, or the amounts of money your customers spend.

You can add Magento customers to an existing GetResponse list. You also have the option to create a new list in your Magento account.

The following instructions explain how to connect your GetResponse account with Magento 2.1. They also include references to Magento 1.9 if its procedures are different.

Installing the GetResponse extension for Magento 1.9

1. Go to https://github.com/GetResponse/magento/releases and download the GetresponseIntegration-1.x.x.tgz package (don’t unpack it).
2. Log into your Magento Store Admin Panel. Go to System>>Magento Connect>>Magento Connect Manager.
3. Select Browse under Direct package upload. Then select the package and click Upload. The Console Box displays the installation results. If there are any issues, they’re displayed in the box.
4. Click Refresh to see the GetResponse extension added to your Extensions list.

Installing the extension for Magento 2.x

Please go to https://github.com/GetResponse/magento for the plugin and installation details.

How do I connect my GetResponse account with Magento?

1. Log into your GetResponse account.
2. Go to Profile >> Integrations & API >> API.

Profile icon and Integrations link indicated

3. Copy the API key.
API key shown

4. Log into your Magento administrative panel.
5. Click the GetResponse extension tab to get to the GetResponse Account page.

connect your account box

6. Enter your GetResponse API key. (If you have the Enterprise plan, select the I have the Enterprise package box. Then, enter your account type and domain information.)
7. Click Connect.

When the connection is successful, the extension downloads your account data and other important information (for example, the list of forms and lists).

How do I export customer information from Magento to my GetResponse account?

Adding contacts to existing GetResponse lists

1. Log into Magento as an administrator.
2. Go to the GetResponse extension.
3. From the menu, select Export customer data on demand.
4. Choose the list you want to export customer data to.

selecting export details

5. (Optional) For lists with autoresponders, select which autoresponder day you’d like to add your contacts to.
6\ (Optional) Check the box to Include ecommerce data in this export to pass existing information about products, purchases, and abandoned carts to GetResponse.
7. (Optional) Select the Update contact info box if you want to update existing custom fields assigned to your GetResponse contacts. Leave it unchecked if you want only new contact information to be exported.
8. Click Export.

In Magento 1.9, you can use the Performance optimization function when exporting data. To enable it, check the box Use a time-based scheduler for this export. This option is useful only if you have crontab access and can schedule time-based automated tasks. Your export won’t be affected if you don’t enable it.

At the moment, this feature is not available in the plugin for the Magento 2.

Creating a new list for contacts in your Magento account

1. Follow steps 1-3 for adding contacts to GetResponse lists. If you’re already on the Export customers page, click Create Contact List and enter the settings details. Note: In Magento 1.9, you click Add New Contact List:

  • enter the list name (lowercase letters only; use underscore and minus instead of a space)
  • from the available dropdowns, select the From field, Reply to, Confirmation subject, and Confirmation body.

2. Click Save New List.
3. Follow steps 5-7 for adding contacts to GetResponse Lists to complete setup.

Can I add contacts to my GetResponse list when they use my store registration page?

You can add contacts to an existing list, or create a new list directly in your Magento account.

To add contacts to existing GetResponse lists when they register at your store:

1. Log into Magento as an administrator.
2. Go to the GetResponse extension menu and click Add Contacts During Registration.
3. Select the checkbox next to Add contacts to GetResponse during registration. When you do, the settings for this option will become available.

option to add contacts selected to show settings

4. Complete setup by selecting the target list in GetResponse. Optionally, you can:

  • choose to add contacts to an autoresponder cycle (if the list has one)
  • choose the option to additionally update existing contact information in GetResponse. If you do, your custom field mapping options will become available. Name and email information are matched automatically. You can add up to 6 more custom fields to map. Then, you can match your customer details in Magento to custom fields in GetResponse.

5. Click Save.

How do I add GetResponse forms or exit popups to my store?

To add forms, you need to:

1. Log into Magento as an administrator.
2. Go to the GetResponse extension menu and click Add Contacts via GetResponse forms.
3. Select the checkbox next to Add contacts to GetResponse via forms (or exit popups). When you do, the settings for this option will become available.

option to add contacts via forms selected to show settings

4. Complete setup by choosing the form you want to display and form placement. Note: In Magento 1.9 you’ll also need to enter a name for the form.
5. Click Save.

Can I track customers around my store?

You can find out what pages customers visit with the Web event tracking feature.

Before you begin

  • Web event traffic tracking is a marketing automation feature available in Max and Pro accounts. This means that you need to be able to use the Purchase and URL visited conditions when creating workflows.
  • these steps are the same in Magento 1.9 and Magento 2.x

Here’s how to start tracking your customer activity:
1. Navigate to the GetResponse extension.
2. Expand the menu and click Web Event Tracking.
3. Check the box for Send web event data to GetResponse.
4. Click Save.

Once you enable the tracking feature, we’ll start collecting the URLs of the pages people visit. To stop tracking customer activity, deselect the box and click Save.

Can I track and collect ecommerce data?

You can use the GetResponse Ecommerce feature to get information about your customer spending habits. Once you enable it, it starts passing to your GetResponse account such information as orders, products purchased, items added to a cart, order value. You can use it to create workflows in Marketing automation or segment your contact base in Search contacts using ecommerce conditions.

To start sending the data:
1. Navigate to the GetResponse extension.
2. Expand the menu and click GetResponse Ecommerce.
3. Check the box for Send ecommerce data to GetResponse.
4. Select the store to send the data to (this store will appear in the Purchase element and search conditions in GetResponse). If you have no stores, first click the Add New Store button and enter the store name in the field provided. Note: A new store is always added at the bottom of the list.
5. Select the list for which you want to collect the data.
6. Click Save.

You can edit the settings at any time:

  • Select a new store and click Save.
  • Deselect the box and click Save to disable the feature

If you use the plugin for Magento 1.9, you can use the Performance optimization function when exporting data. To enable it, check the box Use a time-based scheduler for this export. This option is useful only if you have crontab access and can schedule time-based automated tasks.

Can I add Magento newsletter subscribers to my contacts in GetResponse?

Our plugins for Magento 1.9 and Magento2.x let you add newsletter subscribers to one of your existing GetResponse contact lists. (You’ll also be able to first create a new list directly in your Magento account.) Here’s how this works:

1. Log into Magento as an administrator.
2. Go to the GetResponse extension menu and click Add to Contact List after Customer Subscribes.
3. Select the checkbox next to Add customers to GetResponse contact list when they subscribe to newsletter. When you do, the settings for this option will become available.
4. Complete setup by selecting the target list in GetResponse, or create a new list first). Optionally, you choose to add contacts to an autoresponder cycle (if the list has one).
5. Click Save.

You’re set. When someone subscribes to your Magento newsletter, they’ll be added to your contact list in GetResponse.

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