How to upload my product data to GetResponse?

You can upload your complete product database to GetResponse by adding a product feed in Product feeds.

A feed is a file that contains your complete inventory of products. You create it in a Google Merchant account or a Yandex.Market account. Then, you can upload all the data to GetResponse.

You can upload data feeds in XML format only.

Once the data is in your account, you can showcase your products on sales pages, add them to your emails, or create post-purchase workflows to reward loyal customers and introduce them to more of your listings.

Here’s what you’ll need to upload your product inventory:

  • A product feed in a Google Merchant or a Yandex.Market format.
  • Connection to your ecommerce platform using a plugin or API.
  • If using one of our plugins, create a GetResponse store to receive all the data. In the plugins, you do it when you configure the ecommerce tracking feature.

How to add the feed:

  1. Go to Integrations and API.
  2. In the side menu, click the Product feeds tab.
  3. Click Add feed.
  4. Enter the information required to set up the upload:
  • Type in the feed name. It can be the name of your file.
  • Select a store. This is your store equivalent in GetResponse.
  • Enter the file URL.

5. Select how often you want to import your products:

One-time import – choose if you want to import products just one time.
Recurring import – choose if you want your imports to repeat within the chosen frequency.

6. For recurring imports, you can choose from:

  • Daily imports – just specify the time,
  • Weekly imports – specify the day and the hour.
  • Monthly imports – specify the day of the month on which the imports should occur and the time.
    recurring imports product feed.

    7. (Optional) If you’ve already been using our plugins or API to send ecommerce data to GetResponse, there may already be product information in your account. You can select the option to automatically remove the products already in your GetResponse database if they’re not included in the feed.
    remove products product feed.

8. Click Add.

You can check the progress of the upload on the Manage feeds page in the Import history section, where we show you how many products were added or updated.

For recurring imports, you can choose to import products now or edit the frequency of imports in the Actions menu (three vertical dots).

edit frequency product feed.

How to update the product database in GetResponse?

You can update your product inventory in two ways, depending on the type of import you have enabled.

For one-time imports, you need to reuse the feed (updates don’t happen automatically).
Here’s how to do it:

  1. Navigate to the Product feeds page.
  2. Click on the Actions menu (three vertical dots) next to the feed you want to update and select Reuse.
  3. Enter the name for the updated feed, and select the store. The feed URL is already pre-filled.
  4. Click Save.

For recurring imports, the product information is updated automatically with the frequency you chose.
If you want to edit the frequency:

  1. Navigate to the Product feeds page.
  2. Click on the Actions menu (three vertical dots) next to the feed you want to update.
  3. Select Edit frequency.
  4. Select new import frequency for that feed. All the other fields will be greyed out and not available for editing.
  5. Click Save.

How to delete the feed?

You can remove the feed at any time, e.g. when you no longer use the URL. All the information that was passed to GetResponse remains intact.

To remove the feed, head to the Product feeds page and select Delete from the More actions menu.


How do I create a sales page?
How do I connect a store?
How do I segment my audience based on the products they purchase?