How to fix a transaction error in my account?

There could be different reasons why your transaction is not being processed successfully:

• your card issuer might decline the payment for security reason,
• your card is not activated for online/international payments,
• your card does not allow recurring payments,
• your credit card limit has been exceeded,
• your billing details do not match your card billing address.

If you see that your payment wasn’t successful:

• contact your bank to check if your card is in good standing or if there are any restrictions on your card,
• try using a different card.

If your payment still isn’t going through, you can always contact us through our live chat service available 24/7 or sending us an email via our contact form (select Billing issues category) and we will be more than happy to check the transaction.