Why aren’t my autoresponders going out?

There are a number of possible reasons why an autoresponder didn’t go out. Check the steps below to see why this might have happened.

Are there any outstanding charges on your account?

You can check that under Profile > Billing.

  • If you can see a Pay the balance button, that means your account has an outstanding charge and is limited. To start sending messages again, settle your payment.
  • If the Pay the balance button isn’t there, everything’s in order. You can go to the next step.

Is your identity being verified?

Another reason why message sending can be blocked is if our Compliance Team are conducting an identity review on your account.

compliance review notification.

Messages will not send until the review concludes. Learn more about account reviews.

If you don’t see a review notification on your Dashboard, your account is active. Go on to the next step.

Are your autoresponders active?

Go to Email Marketing >> Autoresponders to make sure that the Status toggle is set to ON for the proper message.

autoresponder turned on.

Is the autoresponder setting enabled for your subscription method?

If you’re adding contacts through import or manually, or collecting subscribers through subscription methods (such as surveys, forms, webinars, landing pages, or API), you need to check the settings for each of those subscription methods to make sure autoresponders are enabled. GetResponse doesn’t turn them on by default.

Forms
1. Go to Forms & surveys.
2. Click the Actions icon (ellipsis) next to your form.
3. Choose Edit form.
4. Navigate to the Settings icon and click it.
form settings icon.

5. Look for the Add to the cycle on day setting and make sure it’s checked. If it isn’t, check the box next to it and click Save. Your form will update and new contacts will get your autoresponder.
autoresponder box in form settings.

Landing pages
1. Go to Landing Pages.
2. Click the Actions icon (ellipsis) next to your page.
3. Choose Edit settings.
landing page settings button.

4. Navigate to the Subscription settings section.
5. Make sure the Add to the cycle on day box is checked. If it isn’t, check it and click Save. Your landing page will update and new contacts will get your autoresponder.
landing page autoresponder setting.
Surveys
1. Go to Forms & surveys >> Manage surveys
2. Access your survey’s edit mode.
You might lose your survey statistics if you perform this step.

3. Click Next step.
4. Find the subscription form element and edit it.
survey subscription form settings.

5. Make sure the option to Move subscriber to day: is checked. If it isn’t, check it and save your survey. It will update and new contacts will get your autoresponder.
survey autoresponder setting.
Webinars
1. Go to Webinars.
2. Click the Actions icon next to your webinar.
3. Choose Edit.
4. Navigate to the Access and subscription settings section.
5. Make sure the Add to the cycle on day box is checked. If it isn’t, check it and click Save. Your webinar will update and new contacts will get your autoresponder.
webinar autoresponder setting
API
If you’re using an external subscription method (one that you didn’t create in GetResponse) you will need to find the setting for Autoresponders in your external service. Look for an Add to the cycle on day box or a setting with similar wording.

Alternatively, if you’re a developer, you can add the Autoresponder setting directly in your API. Check our API documentation.

Adding contacts through import or manually

When you add contacts manually or through import, you will see the option Add to autoresponder cycle. Make sure to tick this option before you add your contacts.
the option to add new contacts to an autoresponder cycle.

Do the cycle days in the settings match the first scheduled message day?

While you’re checking whether the autoresponder setting is enabled in your subscription method, make sure the day you select there matches the day of your first autoresponder message under Manage Autoresponders. For example, if you choose to add a contact on day 1 in your landing page settings, but your first autoresponder message in Manage Autoresponders is set for day 0, the contact won’t get the first message.

Similarly, if you select day 0 in the subscription settings but the first message is scheduled for day 2, the contacts will only get the message 2 days after they subscribe. In GetResponse, day 0 is the same day a contact subscribes.

You can edit the autoresponder cycle day a given contact is on. Learn more about adding existing contacts to the cycle.

Still not working?

Our Customer Success Team will be happy to help. Make sure you have the following information on hand to speed things along:

  • the name of the list that houses your Autoresponder
  • the name of the Autoresponder message
  • the Autoresponder day cycle your message is on
  • the URL of the sign up method we can use to test your optin process
  • an example email address that didn’t receive your message
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