What does my From domain status mean?

Starting in February 2024, Gmail and Yahoo are rolling up new authentication requirements which require using a custom DKIM authenticated domain with DMARC reinforced.

GetResponse strongly advises all senders to use emails addresses from own sending domains as a from field, and to configure both DKIM and DMARC.

For additional details on these modifications, refer to our blog post:
Gmail and Yahoo’s Authentication Changes: All You Need to Know

When you create a business email at your custom domain, we add DKIM, SPF and DMARC records automatically and immediately.

Your email deliverability can be affected by the domain you’re using. We tell you which email address can cause delivery issues, based on whether a given domain has or hasn’t adopted a DMARC policy.

Domain statuses

There are several authentication statuses that you can see for your From domain under
Tools > Emails and domains > Email addresses:

  • DKIM-authenticated – Your from field email address is ready to use.
  • No DKIM authentication – The DKIM record for this domain needs to be created. You can send emails but sent via GetResponse-mail or on behalf of will appear next to your from email address. Your deliverability also might be affected.
  • DMARC Warning – Your email deliverability is affected because DMARC is implemented for your domain, but the DKIM record is missing or incorrect. To solve this issue, add a TXT record with your DKIM key to your domain’s DNS settings.
  • Not recommended – Applies to all public and free email domains, where you have no control over the domain. You can still use your email as a from email address, but your emails are more likely to land in spam. Public email addresses like Gmail or Hotmail can’t be authenticated using DKIM. DKIM authentication adds a trackable identifier that tells email service providers your message is genuine and hasn’t been tampered with. If you already have a custom domain email address, we recommend you add it and set up your domain authentication. If you don’t, consider getting a domain from us with built-in authentication.
  • At risk – Applies to addresses from the gmail.com domain, which will no longer be able to be used as from email addresses in the future.
  • Can’t be used – Addresses from public domains like Yahoo, AOL, Yandex or Gmail fail to meet the DMARC policy requirements, which results in your emails being marked as spam or rejected by the recipient’s email provider.
    To avoid this issue, switch to a custom domain email address and authenticate your domain using DKIM. That increases deliverability If you don’t have a custom email domain, consider getting a domain from us with built-in authentication.

Related articles

How to purchase a domain with GetResponse?

How to add a new “From” address and name for my messages?

How to register a free custom domain?