How do I search for contacts based on the consent they’ve given?

You can use a GDPR fields condition in Advanced search to find contacts based on whether you’ve collected their consent or not. This information will help you decide how to manage your contact lists, plan who should receive your newsletters or build automation workflows based on contacts’ consent status.

To use this condition, you first need to create at least one GDPR field. If you need help with that, go to How do I create and use GDPR fields

Applying a GDPR condition

1. Click Lists in the Dashboard toolbar.
2. Click Search to get to the Search contacts page.

Search button indicated.

3. Click Advanced search. This opens the conditions.
Advanced search indicated.

4. Click Add condition and select GDPR fields.
GDPR search condition in Conditions menu

5. Narrow down the results:

  • select whether you want to look by “consent given” or “no consent” (“no consent” includes people who’ve never given consent or have withdrawn their consent).
    Criteria to search by consent status
  • expand the field list and select a GDPR field containing the consent clause
    GDPR fields menu in Advanced search
  • select the timeframe – anytime, or before or after a specific day
    Timeframe criteria in GDPR condition

6. Click the Apply button to see the search results.
7. (Optional) Click Save as segment to save the search criteria and keep tracking contacts who meet them.

Note: If you want to narrow down the results, you can add more conditions, for example, Geolocation. It helps you find contacts from countries that require GDPR-compliance.

Please keep in mind that if you decide to export the contacts, GDPR fields and contact consent status information won’t be included.