How to trigger a popup based on placed order or updated cart?

The following article applies to our brand new Forms and Popups editor. Legacy editor help can be found here.

You can now react to the customers of your store and show them a popup after they:

  • place an order with specific order value, selected number of products or specific products – you can motivate shoppers to return through offers like discounts or reward programs
  • update the cart with specific cart values, selected number of products in the cart or specific products placed in the cart – you can offer an incentive, like free shipping, product upgrades, or a better deal

Both triggers can react on data gathered in the past (eg: 14 days ago visitor placed an order) or only new events.

Before you start

Make sure that your store is connected to GetResponse.

You can trigger popups based on order placed or updated carts in Magento, WooCommerce, Prestashop, and your own API integration.

Triggering popups based on order placed

  1. Go to Forms and popups and click on the name.

    Manage forms and popups.

  2. Click Edit under Display rules.

    Edit display rules.
  1. Click Turn on targeting in Ecommerce targeting.

    Ecommerce targeting

  2. Select the store in which you want to enable ecommerce targeting (if you have more than one).
  3. Move the slider beside Order placed to display more options.

    popup display rule: order placed

  4. Choose the trigger that will display the popup:

    • Order value – enter the exact, minimum or maximum value of ordered products
    • Number of products – enter the exact, minimum or maximum number of ordered products
    • Specific product – select the product whose order you want to track (you can select multiple products)
    • Product category – select the category from which you want to track orders (you can select multiple categories), ordering any products from selected category will trigger the popup

      popups placed on order

  5. Choose if you want to trigger the popup for New or Past orders. When selecting Past orders, click on Advanced settings to choose the time frame of those orders.

    orders time frame


  6. Click Save or proceed to the next section.

Triggering popups based on updated cart

  1. Repeat steps from 1 to 4 from the section Triggering popup based on order placed.
  2. Move the slider beside Cart updated to display more options.

    trigger popup based on updated cart

  3. Choose the trigger that will display the popup:

    • Cart value – enter the exact, minimum or maximum value of products placed in the cart
    • Number of products – enter the exact, minimum or maximum number of products placed in the cart
    • Specific product – select the product whose placing in cart you want to track (you can select multiple products)
    • Product category – select the category from which you want to track products placed in carts (you can select multiple categories), placing any products from the selected category in the cart will display a popup

      cart updated trigger

  4. Choose if you want to trigger the popup for New or Existing carts. When selecting Existing carts, click on Advanced settings to choose the time frame of those carts.

    cart timeframe

  5. Remember to click Save after selecting all needed options.