How do I add customer information from Magento to my GetResponse account?

You can add your Magento customers to your contacts list in GetResponse using the following methods:

  • Exporting your Magento client database to your list (including custom fields and ecommerce data)
  • Adding new contacts to GetResponse when people register at your online store
  • Adding an opt-in box to your checkout page to add your customers who complete their order to a list in GetResponse (only in the pluging for Magento 1.9)
  • Collecting subscriptions via GetResponse forms and exit popups added to your store
  • Allowing your Magento newsletter subscribers to sign up for your email list in GetResponse.

To use this feature you need:

  • A Plus, Professional, or Enterprise account. This means that you need to be able to use the Purchase, URL visited, and Abandoned cart conditions when creating workflows.
  • The GetResponse for Magento plugin installed.

How to export contact information to existing GetResponse lists

1. Log into Magento as an administrator.
2. Go to the GetResponse extension.
3. From the menu, select Export customer data on demand.
4. Choose the list you want to export customer data to.

selecting export details

5. (Optional) For lists with autoresponders, select which autoresponder day you’d like to add your contacts to.
6\ (Optional) Check the box to Include ecommerce data in this export to pass existing information about products, purchases, and abandoned carts to GetResponse.
7. (Optional) Select the Update contact info box if you want to update existing custom fields assigned to your GetResponse contacts. Leave it unchecked if you want only new contact information to be exported.
8. Click Export.

In Magento 1.9, you can use the Performance optimization function when exporting data. To enable it, check the box Use a time-based scheduler for this export. This option is useful only if you have crontab access and can schedule time-based automated tasks. Your export won’t be affected if you don’t enable it.

At the moment, this feature is not available in the plugin for the Magento 2.

Creating a new list for contacts in your Magento account

1. Follow steps 1-3 for adding contacts to GetResponse lists. If you’re already on the Export customers page, click Create Contact List and enter the settings details. Note: In Magento 1.9, you click Add New Contact List:

  • enter the list name (lowercase letters only; use underscore and minus instead of a space)
  • from the available dropdowns, select the From field, Reply to, Confirmation subject, and Confirmation body.

2. Click Save New List.
3. Follow steps 5-7 for adding contacts to GetResponse Lists to complete setup.

Can I add contacts to my GetResponse list when they create an account?

You can add contacts to an existing list, or create a new list directly in your Magento account.

To add contacts to existing GetResponse lists when they register at your store:

1. Log into Magento as an administrator.
2. Go to the GetResponse extension menu and click Add Contacts During Registration.
3. Select the checkbox next to Add contacts to GetResponse during registration. When you do, the settings for this option will become available.

option to add contacts selected to show settings

4. Complete setup by selecting the target list in GetResponse. Optionally, you can:

  • choose to add contacts to an autoresponder cycle (if the list has one)
  • choose the option to additionally update existing contact information in GetResponse. If you do, your custom field mapping options will become available. Name and email information are matched automatically. You can add up to 6 more custom fields to map. Then, you can match your customer details in Magento to custom fields in GetResponse.

5. Click Save.

How do I add GetResponse forms or exit popups to my store?

To add forms, you need to:

1. Log into Magento as an administrator.
2. Go to the GetResponse plugin menu and click Add Contacts via GetResponse forms.
3. Select the checkbox next to Add contacts to GetResponse via forms (or exit popups). When you do, the settings for this option will become available.

option to add contacts via forms selected to show settings

4. Complete setup by choosing the form you want to display and form placement. Note: In Magento 1.9 you’ll also need to enter a name for the form.
5. Click Save.

Can I add Magento newsletter subscribers to my contacts in GetResponse?

Our plugins for Magento 1.9 and Magento2.x let you add newsletter subscribers to one of your existing GetResponse contact lists. (You’ll also be able to first create a new list directly in your Magento account.) Here’s how this works:

1. Log into Magento as an administrator.
2. Go to the GetResponse extension menu and click Add to Contact List after Customer Subscribes.
3. Select the checkbox next to Add customers to GetResponse contact list when they subscribe to newsletter. When you do, the settings for this option will become available.
4. Complete setup by selecting the target list in GetResponse, or create a new list first). Optionally, you choose to add contacts to an autoresponder cycle (if the list has one).
5. Click Save.

You’re set. When someone subscribes to your Magento newsletter, they’ll be added to your contact list in GetResponse.