Live Web Chat

Chat directly with your customers and make more sales

Connect with, engage, and support your customers online with web chats.

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Chat directly with your customers and make more sales

Let your audience communicate with you directly

  • Provide real-time, instant support Provide real-time, instant support

    Give your customers a direct channel to contact you and offer them timely support.

  • Create segments based on chat history Create segments based on chat history

    Apply tags and custom fields to your contacts based on their chats history.

  • Chat from landing pages and emails Chat from landing pages and emails

    Enable direct chats for customers from your landing pages and emails.

  • Be there when they need you most Be there when they need you most

    Make buying from you easier by eliminating doubts in real-time.

An instant way to connect with your customers

Letting page visitors and subscribers chat with you in real-time creates deeper connections and helps them convert faster.

Enable chats directly from your landing pages

Add a live chat window to your landing page in one click. Chat live with page visitors, even if they haven't joined your email list yet.

  • Add a chat window to your landing pages
  • Use GetResponse Chats on your own website
  • Engage your customers and prospects early on
TRY CHATS AND LANDING PAGES FREE ›
Enable chats directly from your landing pages

Turn emails into live conversations

Turn your email marketing campaigns into a one-on-one experience for your audience.

  • Add a chat button or text link to your emails
  • Provide instant support with real-time conversations
CREATE YOUR CONVERSATIONAL EMAIL ›
Turn emails into live conversations

Set the look and feel of your chat window

Customize your chat window and page with your branding and color scheme.

  • Add a welcome message that inviting people to chat
  • Add a logo for instant brand recognition
  • Pick the right color scheme for your chats
  • Style the chat button on your landing pages
TRY CHATS FREE TODAY ›
Set the look and feel of your chat window

Start live chatting today

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Live chat on your schedule

Enable asynchronous chats – send automated away messages when you're not around, and follow-up with chats you get in the meantime via email.

Catch every chat you get – even when you're not around

Even if you can't be online 24/7, your chats can. Live chat according to your schedule, then reply when you're back online.

  • Stay transparent with your current chat statuses
  • Display your working hours when a chat is off
  • Inform visitors when you'll be back with auto-replies
  • Set up notifications for incoming chats
SET UP YOUR CHAT ›
Catch every chat you get – even when you're not around

Stay in touch with offline chat visitors

Make sure you don't miss the opportunity to connect using visitor capture forms.

  • Continue the conversation using a chat window
  • Reply to all chat submissions via email
TRY CHATS FREE ›
Stay in touch with offline chat visitors

Make improvements based on chat performance and histories

Take action based on who's chatting, what they chat about, and how often.

  • Monitor your active and finished chats
  • Analyze average response time and chat duration
  • Create actionable segments in your account
  • Learn where most chats start from: emails, landing pages, or your own chat page

START CHATTING WITH YOUR CONTACTS ›
Make improvements based on chat performance and histories

Never miss a chat

Take your chats with you and respond to chat requests no matter where you are – with the GetResponse Chats mobile app.

Get notifications for all new chat requests and messages – anytime, anywhere.

Never miss a chat

Quick start resources for live chatting with your customers

All you need to know about GetResponse Chats
All you need to know about GetResponse Chats

Read a step-by-step guide on how to work with and benefit from Chats in GetResponse.

READ THE GUIDE ›
Learn the best tips and practices on how to use chats effectively
Learn the best tips and practices on how to use chats effectively

In this article we feature all the essential tips and practices that will help make the most of live chats.

READ THE ARTICLE ›

GetResponse Chats explained

What are chats?

A chat or an online chat refers to the process of communicating over the Internet. It’s usually text-based and takes place in real-time.

GetResponse Chats is a solution that lets you run this type of communication with your audience directly from your website, landing page, or email.

The user only needs to click on your link, button, or prompt, and this will open up a chat window where they can start a conversation with your brand.

What are the main benefits of chats?

1. Chats can increase your conversion rates. By offering a direct way of communication, you can answer any questions and overcome any hesitations your potential customers may have before placing their first order.

2. Chats can increase your subscription rate. You can use a live chat feature to ask your audience for their contact details to stay in touch after the conversation ends.

3. Chats help you create a more personalized experience for your audience. There’s no better way to build stronger relations with your audience and turn them into brand advocates than by having a real-time conversation – even while on the go. The GetResponse Chats solution comes with a mobile app that lets you stay in touch wherever you are.

What's the difference between live chat and chat bot?

Live chats are any online conversation carried out by a human. Usually initiated by customers or prospects, chats can start from websites, emails, or other types of marketing channels.

The main benefit of live chats is their role in building strong and long-lasting relationships. Live chats add a human touch to web conversations. Therefore, they're more engaging and provide higher quality support.

There are two types of chats:

  • real-time – handled live, soon after a chat is submitted
  • asynchronous – handled after a period of time

    Chatbots are types of chat interactions carried out by a machine. These types of conversations are useful for handling repetitive and simple inquiries. The value of chatbots usually depends on their intelligence and ability to solve particular issues and questions. Their main benefit is 24/7 availability.

  • Start live chatting today

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