Terms Of Service

1. General provisions

Implix Sp. z o.o. (Polish limited liability company) incorporated under the laws of the Republic of Poland, with its registered office at Arkońska 6, A3 80-387 Gdańsk, Poland, entered in the National Court Register kept by the Disctrict Court Gdańsk – North in Gdansk under number (KRS) 0000187388, Tax Identity Number: 9581468984, share capital of 500.000,- PLN (“GetResponse”, “Implix”, “we”, “us”) is the service provider of the GetResponse Service (the “Service”). These Terms of Service set the rules for the use of the Service by our Customers. By clicking the button to subscribe to the Service you (“you” or the “Customer”) accept these Terms of Service and undertake to use the Service in compliance with the provisions of this document. You should retain a copy of these Terms of Service for your records as upon your subscription they constitute a legal agreement between you and GetResponse. If you do not agree with any of the provisions of this document, you may not subscribe to and use the Service.

Our Service is diverse and may include additional features, if ordered by you, so sometimes additional terms and conditions will apply. For example, the Service may be subject to (a) these Terms of Service; (b) Privacy Policy; (c) Anti-Spam Policy; (d) the Landing Page Creator Terms of Service; and (e) Additional Terms of Service for other add-on selected by you; each of which you should read carefully and accept before ordering or activating any Service.

2. Service

Under the Service we provide you with:

  1. an access to a web-based platform with tools for building, managing and hosting your mailing list,
  2. an ability to send emails to your mailing list hosted at GetResponse platform,
  3. Customer Service,
  4. additional features (add ons), if ordered and paid separately by you,
  5. access to 1000 free graphics, which you may use for the purpose of sending emails via GetResponse platform.

You may use the Service to send emails only to those recipients who have given you permission to add them to your mailing list and have not subsequently withdrawn such permission (“Subscribers”). In order to use the Service and manage your email marketing campaigns you must create an individual account in the GetResponse platform (“Account”). The Account may be accessed only with the use of your login credentials. We reserve the right to reject your subscription for any or no reason as long as it is not an unlawful reason.

GetResponse offers a 30-day free trial version of the Service ("30-Day Free Trial"). Within the 30-Day Free Trial you may host up to 250 Subscribers in your mailing list and the Service is rendered for 30 days. It may also be limited in other ways. You may create only one Free Trial Account. You may upgrade the 30-Day Free Trial to a paid version at any point. However accounts which have not been upgraded to a paid version within the trial period or within 90 days after the trial period ends, will be permanently disabled.

You may upgrade your Account Plan at any time. If you make such a request during the subscription period, a part of the fee (for unused subscription period) will be credited towards your new fee.

3. Technical requirements

We assure that the Service will operate with the latest official version of Internet Explorer, Mozilla Firefox, Google Chrome and Safari web browsers. In order to use the Service it is necessary that you have a device that allows you access to the Internet, have an email and a website browser installed with "cookies" and JavaScript enabled.

4. Registration and Use of the Service

Upon successful registration you subscribe to the Service and agree to:

  1. observe these Terms of Service as well as the GetResponse Anti-Spam Policy and Privacy Policy or their amended versions and any other policy developed, published and formulated by GetResponse in connection with the Service;
  2. maintain and promptly update your contact details so that they are as current, complete and accurate as possible;
  3. send or stream through the Service only such materials that you have full rights to use and publish on the Internet;
  4. conform to the rules relating to sending out emails, in particular, commercial emails and the processing of personal data which are in force in the country of your residence;
  5. keep the secrecy of login credentials provided to you;
  6. receive commercial information about the products and services of GetResponse.

5. Payments

You are obliged to pay in due time all fees for the use of the Service according to the Account plan you have chosen. We offer monthly and annual subscription. The current pricing offer is available at: GetResponse Pricing.

Access to the Service is provided to you after we have received the subscription fee calculated on the basis of the Account plan you have chosen (pre-paid subscription). Where appropriate, tax on goods and services (VAT) will be added to the payment price in accordance with currently effective rates.

You may pay fees using a credit card or PayPal. If you choose to pay fees with a credit card you agree to pay them in the form of a recurring payment, under which the subscription fee is deducted automatically basing on the Account plan you have chosen. The recurring payment is initiated on the first day after the expiration date of the previous subscription ("recurring payment date"). If the recurring is unsuccessful at that point, we will retry to complete the payment transaction in the following days and, if the completion of the transaction is unsuccessful, we will assume that the Service is terminated. We are not responsible for any fees charged by credit cards issuers.

We will issue an invoice for the Service within 30 days of receipt of each payment. You expressly agree to receive invoices from us by electronic means of communication. For settlement purposes it is assumed that a month has 30 days and a year has 360 days.

We will monitor for the peak number of Subscribers accumulated in all your campaigns in a given month, which means that Subscribers are unique within each campaign, but not within the entire Account. If you exceed the Subscribers List Size you purchased, the following rules will apply:

  1. you will pay an extra "List Extension Fee” which is the difference in the monthly price for the limit of Subscribers that you have reached in the billing period and the limit that you have initially purchased under your Account plan;
  2. if you exceed the maximum number of Subscribers offered at GetResponse Pricing, the List Extension Fee will be calculated as explained in point a) above plus $ 4 for every started 1000 (one‑thousand) Subscribers over the maximum Subscribers List Size;
  3. if you surpass the Subscribers List Size you have chosen and paid for by three levels or more, our Customer Support Team will contact you for an immediate payment. In such cases your ability to add more Subscribers will be blocked until we receive the List Extension Fee;
  4. all additional payments mentioned above must be paid in the month directly following the month in which the Subscribers List Size was exceeded.

We reserve the right to change the fees for the Service at any time by posting a new pricelist to GetResponse Pricing. The new pricelist applies to all new Accounts and upgrades.

6. Prohibited practices, content and industries

You are not allowed to use the Service in a manner that, either intentionally or unintentionally, violates any applicable local, state, national or international laws, good industry practice, these Terms of Service and our Anti-Spam Policy or any copyright or other right of a third party. To see what practices we regard as particularly abusive or illegal, please click here.

There are some industries that send certain types of content resulting in a higher than normal bounce rates and abuse complaints, which may affect the deliverability of GetResponse’s platform. Therefore, you understand and accept that, as far as your business practices are concerned, you are not allowed to use the Service to stream, disclose, engage and/or offer to sell, either directly or indirectly, any goods or services connected with such high-risk industries. To see what businesses, goods and services we specifically prohibit, please click here.

You may not use any hardware or software intended to damage or interfere with the proper and timely functioning of the Service, or to surreptitiously intercept any system, data or personal information from the Service nor any website owned or controlled by GetResponse. You may not take any action that imposes unreasonable or disproportionately large load on the website network or other our service infrastructure.

7. Customer Service

We provide Customer Service via Email, Live Chat or Phone. When requesting customer service or submitting complaint, you should provide at least your account name. We do not reply or take any action based on "anonymous" support requests. . Customer Service contact details are available at GetResponse.com and within your Account under “Support”. Most customer service enquiries are responded within 24 hours on business days. You have the right to be advised about the processing status of your support request or complaint.

8. Cancellation

You may cancel your Account at any time. An email or phone request to cancel your Account is not considered cancellation. In order to cancel the Account please follow the instructions provided on this webpage . Please note that if you cancel your Account, your subscription will be terminated with immediate effect and all of your data (including Subscribers List, emails and statistics) will be permanently deleted. This operation is irreversible. You may not cancel your Account, unless you settle all your amounts due to GetResponse. If you encounter any problems when cancelling the Account, contact our Customer Support Team.

9. Termination

We reserve the right to terminate or suspend the Service with immediate effect and refuse any and all current or future use of the Service in the event that you violate any of the provisions of these Terms of Service. To see what activities we particularly regard as violating our Terms of Service, please click here.

The amounts paid by you under these Terms of Service are non-refundable. Therefore, termination of the Service does not release you from the obligation to pay all and any fees already due as per our Refund policy.

10. Refund policy

30-Day Free Trial: this version of our Service requires no credit card for signup. This gives you a zero-risk way to try our Service for 30 days. If you decide to upgrade at any time during the 30-Day Free Trial, the free trial ends and your Account is upgraded to a Paid Account.

Paid Account: When you purchase a Paid Account or upgrade from a 30-Day Free Trial to a Paid Account, the GetResponse billing system charges your credit card for the initial billing period. After that, the billing system automatically renews your Account every 30 days, (every 360 days if you choose the annual plan,) and charges the appropriate amount to your credit card.

Cancellation/Termination: if you cancel your Account or if we terminate the Service as specified in Clause 8., no further amounts will be charged to your credit card. However, you are responsible for any amounts already charged to your credit card.

Refunds: our Service is a pay-as-you-go service. Therefore, we do not issue refunds, even if you cancel your Account immediately after your credit card is charged for the new billing period. For example, if we charge your credit card on August 10th, and you cancel your Account on August 15th, you are still responsible for paying for the entire month (or year, if you have selected an annual plan.) No subsequent charges are applied to your credit card, but the amounts already charged are not refunded.

We treat all customers equally, so we do not make exceptions to this policy.

11. Privacy

Our data protection practices are set forth in our Privacy Policy that is available at: www.getresponse.com/legal/privacy.html and which forms the integral part of these Terms of Service. We declare that we cooperate only with those entities from third countries that comply with Safe Harbor principles.

You acknowledge and agree that you are a data controller as regards Subscribers’ data hosted on GetResponse platform.

12. Copyright and Trademarks

The Service, GetResponse software, as well as the content included on the GetResponse.com website, such as text, graphics, logos, button icons, images, audio clips and software, is the property of GetResponse or its content suppliers and protected by Polish, U.S. and international copyright laws. No part of this website may be reproduced or transmitted in any form or by any means without express written consent of the authors, except as specifically provided and allowed by us.

Implix, GetResponse and GetResponse.com are registered trademarks of GetResponse and Simon Grabowski in the Republic of Poland and other member states of the European Union, as well as in the United States. The trademarks of Implix and Simon Grabowski may not be used in conjunction with other entities' products or services in any manner that may cause confusion among customers and potential customers, or in any manner that discredits GetResponse, its products and/or services.

13. Service accessibility

We guarantee the Service accessibility at a level of 99.5% per month on condition that there is a full availability of the services of our Internet and Telecom Providers. We do not guarantee any minimum response times or delivery times in connection with performance of the Service. We may, at our sole discretion and without liability, change or modify the features of the Service or modify or replace any provided equipment, or software used to deliver the Service, provided that this does not have a material adverse effect on the Service. We may perform scheduled or emergency maintenance (including temporary suspension of the Service if necessary) to maintain or modify the Service without previous notice given to you. However, in the event of scheduled maintenance that would last for more than one day, we will use reasonable efforts to give you at least one day's notice. Scheduled maintenance will be carried out with an aim to minimize business interruption.

We also reserve the right to modify, add or delete any documents, information, graphics or other content appearing on or in connection with the http://www.getresponse.com website, at any time without prior notice.

14. Disclaimer of Warranties. Limitation of Liability

You are solely responsible for your use of the Service and our websites, particularly for all and any content which you send through the GetResponse platform or upload on your Account.

You acknowledge that GetResponse provides the Service and the website on “AS IS” basis without warranties of any kind, either express or implied. Particularly, GetResponse disclaims any warranty of title, merchantability, non-infringement or fitness for a particular purpose.

To the maximum extent permitted by law, GetResponse, its employees, directors, officers or representatives shall not be liable for any direct, indirect, punitive, special or consequential damage or loss (even if GetResponse has been advised of the possibility of such damage), howsoever caused and irrespective of the nature of the cause of action, demand or claim by the Customer. GetResponse's entire liability, regardless of the form and cause of action, in any event is limited to the aggregate amount paid by the Customer for the Service in one month immediately preceding the date the Customer notifies GetResponse of such a claim, or in the aggregate, in respect of all claims under or related to the Services provided by GetResponse to the Customer. The Customer hereby releases GetResponse, its employees, directors, officers and representatives from any and all obligations, liabilities and claims in excess of the aforementioned limitation.

Neither party shall be responsible for any delay or failure in performance of their obligations under these Terms of Service due to Force Majeure or other occurrences that are beyond reasonable control of the party in default or failing to fulfill obligations.

You agree to indemnify and hold GetResponse, its employees, directors, officers, co-operators and representatives harmless from any and all claims, losses (either direct or indirect), damages, expenses, including but not limited to attorneys' fees basing or arising from your failure (or any individual using your username details) to comply with your obligations under these Terms of Service or violation of any law, or violation of the rights of any third party. We will notify you as soon as reasonably practical of any such claim, demand or cause of action for which we will require indemnification from you.

15. Final Provisions

The GetResponse Anti-Spam Policy and Privacy Policy constitute an inherent part of these Terms of Service. If any provision of these Terms of Service is invalid or unenforceable under the law of any government having jurisdiction, it shall not affect the legality, validity and enforceability of any other provisions hereof and such invalid or unenforceable provision will be modified to the extent necessary to render it valid and enforceable without altering its intent. GetResponse reserves the right to change any of the provision of these Terms of Service at any time by posting the revised document on GetResponse's website and/or by sending an email to the last email address you have given to GetResponse. These Terms of Service shall be effective immediately with respect to any continued or new use of the Service, unless you terminate these Terms of Service within 10 (ten) days. The most current version of these Terms of Service is available at: www.getresponse.com/legal. Should you wish to assign rights and obligations arising from the agreement to a third party, this may only be possible with our prior consent. This Service shall be interpreted and construed according to, and governed by, the laws of the Republic of Poland, excluding any such laws that might direct the application of the laws of another jurisdiction. The law of the Republic of Poland and the court of local jurisdiction of GetResponse shall be the governing jurisdiction.

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