How does chat support work for MAX/MAX2 accounts? MAX
Chat support is available 24/7. Whenever you are logged into your GetResponse MAX account, you can click the chat bubble to start a chat with one of our Customer Success Agents.
What languages do we provide support in?
Chat support is available in the following languages:
- English
- Polish
Polish chats are available on business days between 9:00 and 17:00 CET. Please note that the language of the chat you will be connected to depends on the language you have set in your account.
What can we help with?
- General questions about GetResponse features
- Basic support for enterprise features like:
- Sub-accounts
- Transactional emails
- SMS
- FTP imports
- Global issues affecting your account
- Basic support with integrations
- API / Dynamic content / Callbacks
What’s not supported on chats?
- Queries about deliverability
- Restoring contacts / checking blacklists
- Questions related to billing / contract / legal issues
- Extra paid services
- Strategy consulting
- Scheduling calls with your Customer Experience Manager
- Technical configuration questions
- Questions about the migration procedure
- Queries about custom footers / custom confirmation messages
What if my issue can’t be resolved on chats?
When you join the chat and your query needs assistance from the MAX team, our chat agents will gather all the necessary details and pass them on to our team. The MAX team will then reach out to you via email to provide further assistance.
Alternatively, you can also reach out to our MAX support team directly via email. They are available at:
support@getresponse-max.com
If you have a MAX2 account, you can contact your Customer Experience Manager directly. Their details will be displayed upon clicking the profile icon in your account in the top right corner.
