How does GetResponse pricing work?

What plans are available at GetResponse

There are three plans offered, each of them with their own add-on availability and included features. All plans include options for the list sizes: 1k, 2.5k, 5k, 10k, 25k, 50k and 100k.

• Starter – perfect for email marketers and growth-oriented businesses. For an additional monthly charge you can purchase webinar and/or multi-user access add-ons.
• Marketer – for growth-focused marketers and SMBs. Every account created within that package has multi-user access (for up to 5 users) add-ons included in the price.
• Creator – everything you need to create, market, and monetize your knowledge. Every account created within that package has access to webinars (300 attendees), multi-user access (for up to 5 users) as well as our content monetization tools.

Learn more about pricing options and feature comparison.

Your billing starts with the plan you pick when you sign up. From there, our simple pay-as-you-grow model scales as your list size grows.

How are payments calculated

Your billing is determined by the peak number of active subscribers during the billing month and the total number of contacts added within that billing month, regardless of what happens to those contacts after they are added.

Therefore, if your subscriber count increases to a higher pricing plan at any point during the month, or if you add more contacts in a given month than your purchased list size allows, you will be charged at the higher level.

Example 1:
You sign up for the $19/mo plan (up to 1,000 subscribers).
• In month 1, your maximum subscriber count is 300 contacts, so you are charged $19 for the month.
• In month 2, your list grows, and your maximum subscriber count for that month is 900. You still pay $19.
• In month 3, your list grows again, and your peak subscriber count is 1,200. This puts you into a higher pricing plan ($29/mo). Still a great deal: you pay as you grow!

Example 2:
You sign up for the $19/mo plan (up to 1,000 subscribers).
• In month 1, your maximum subscriber count is 900 contacts, so you are charged $19 for the month.
• In month 2, you decide to delete 900 contacts and add a new list of 900 contacts. You still pay $19.
• In month 3, you decide to delete 900 contacts, add 900, then delete those newly added contacts and add a brand new list of 900 contacts. This means you added a total of 1,800 contacts (two batches of 900) and need to pay for the higher plan because you exceeded your purchased list size.

How are duplicated subscribers counted

Each GetResponse list is treated independently. This means that if an email address is assigned to multiple lists, it counts as multiple contacts.

Example:
Let’s say you have 3 different lists: X, Y, Z.
• john@doe.com joins X and Y.
• mary@smith.com joins X, and later you copy her to Z.
• tom@subscriber.com joins all three X, Y, Z lists.
• mike@xyz.com joins list X only.
GetResponse counts these as 8 subscribers (2+2+3+1).

We do not charge for the number of messages you send; we charge for the total number of contacts in all of your lists.

Which subscribers do I pay for

You pay for all subscribers added during the billing month, regardless of what happens to them afterward. Your billing is based on the total number of contacts added and/or the peak number of active subscribers. So if adding contacts or reaching a higher subscriber count exceeds your plan, you will be charged at the higher level.

How many emails can I send

We don’t impose limits on how many emails you send during the billing period. For one low price, you can send unlimited emails.

What add-ons are available in particular plans

Add-ons in the Starter and/or Marketer plan are extra paid. You can purchase them and cancel any time: 5 Multi-user accounts and Webinars with 100 or 500 participants.

The packages within Marketer and Creator plans include add-ons: Multi-user (for up to 5 users), Webinars 100 (in Creator).

If you have chosen the Creator package, webinars for 100 attendees are already included, but you can also purchase an add-on for up to 500 attendees.

Note: North American accounts may not have access to purchase or enable add-ons. These features are still available through the Marketer and Creator packages upon upgrade.

Taxes and Gross/Net prices

All prices displayed on our Pricing page are net prices.

• EU customers: If you are located in the EU and did not provide a valid VAT ID during signup, VAT will be applied based on your country of residence.
• Poland: Customers from Poland are charged VAT regardless of whether a VAT ID (NIP) is provided in their billing profile. The VAT rate for Poland is 23%.
• United Kingdom: Customers from the United Kingdom are charged VAT regardless of whether a VAT ID is provided in their billing profile. The VAT for the United Kingdom is 20%.
• Outside the EU: Customers outside the EU are not charged VAT. However, some U.S. states may apply a state sales tax.
• NGOs: Certain nonprofit organizations may be exempt from VAT or sales tax. If you’re an NGO and can provide a document confirming this fact, it can be added to our billing system to avoid paying sales tax or value added tax.