By subscribing to the GetResponse Autoresponder and Email Marketing Service (hereinafter referred to as "the Service"), the Customer accepts to use it in compliance with the GetResponse Anti-Spam Policy stated below. The use of the Service is also subject to the applicable Privacy Policy and Terms of Service.
GetResponse follows a zero tolerance spam policy and prohibits users from sending unsolicited emails in any form while using the Service. GetResponse participates in a number of industry initiatives, such as Email Service Provider Coalition (ESPC) and Surety Mail, which promote responsible, permission-based email marketing.
1. Legal Requirements
GetResponse requires all Customers to comply with the following legal requirements established for commercial email service providers: CAN SPAM Act of 2003, the Directive 2000/31/EC of the European Parliament and Council of 8 June 2000, on legal aspects of information society services, in particular, electronic commerce in the Internal Market ('Directive on Electronic Commerce'), along with the Directive 2002/58/EC of the European Parliament and Council of 12 July 2002, concerning the processing of personal data and the protection of privacy in the electronic communications sector (‘Directive on Privacy and Electronic Communications’) and laws in force of Customer’s country of residence.
2. What Is Spam?
Spam, also known as junk mail, is an unsolicited bulk email message. Unsolicited means that the recipient has not granted verifiable permission for the message to be sent. Bulk means that the message is sent as part of a larger collection of messages, all having substantively identical content. The term 'spamming' refers to transmitting, distributing or delivering any unwanted e-mail correspondence, especially in mass quantities, thru the electronic means of communication.
3. Verification
Subscribers can be added to the GetResponse account in multiple ways. They may either send a blank email to your account address at GetResponse.com or fill out a capture form on your website. Email addresses may also be imported, added via API calls, iPhone or added to the mailing list manually. In such cases, you must have your subscriber's permission to process their data. You must not send messages to any person that has not expressed their consent to receive such information from you.
GetResponse will send a new subscriber a message confirming their interest in receiving information from you. Pro Account users may request to disable the confirmation for email and web subscriptions.
We recommend "confirmed opt-in" to all users. This efficiently prevents spam complaints and makes the list much more responsive, as subscribers are receiving information they expect. The confirmation email may be customized, so that recipients can easily recognize to which list they subscribe.
GetResponse strictly prohibits users from renting, leasing and/or purchasing email addresses from a third party, as well as from gathering them through surreptitious methods, such as scraping or harvesting. The use of any kinds of automated solutions, software or scripts is strictly forbidden. You may store, manage the data and send electronic information only to those recipients who have expressly agreed to receive such information from you.
4. Content of Your Messages
The Customer must provide true and accurate information to be used in their email headers, i.e. "From" and "To" data must clearly identify the sender. The subject line must not be deceptive, and thus mislead the subscriber about the purpose and content of the message.
5. Postal Address
The Customer must provide their true and accurate postal address that will be included in each message footer. The Customer is required to maintain and promptly update this data to ensure it is current, complete and accurate. GetResponse actively monitors all outgoing messages to verify that proper sender's information is included in the message content.
6. Removals
Each message sent from a GetResponse account contains an unsubscribe link that cannot be removed. The link automatically updates the mailing list to ensure that a subscriber that has opted out will not be sent any further mailings.
The Customer is not allowed to send messages to any individual that had been added to the mailing list, but later unsubscribed from it. GetResponse automatically handles all unsubscribe requests on Customer's behalf. The list of individuals that have opted out shall be provided in the Customer's account.
7. Agreement Violations
The Customer must not use the Service to send any unsolicited and unwanted e-mail correspondence. Neither the GetResponse.com email address, nor the GetResponse URL may be included in a bulk message or in a bulk-advertised web page.
We reserve the right to issue a warning should the Customer be found spamming or using the Service for any abusive or illegal practices. Appropriate actions, such as terminating Customer’s account without notice or a refund, charging a $500 cleanup fee and/or reporting the Customer and the incident to their ISP and proper authorities shall be taken should the Customer appear to perform or be performing such practices, despite the explicit warning. Without limiting the foregoing, the Customer shall be liable for any loss incurred or damage suffered by any third party should such loss result from noncompliance with the Policy. In such a case, GetResponse shall seek compensation from the Customer.
If you believe you have been spammed, please notify abuse@getresponse.com.
