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How to check if the person on GetResponse Chats is still on the page?

We display a green dot near the person’s name to indicate that they’re still on the chat page and can see your messages immediately.

Active chat green dot indicator shown.

When they leave the page, the indicator will disappear.

Inactive chats with a green dot indicator shown.

If they leave the chat page, you can mark the chat as closed.

Mark as closed button shown.

You can delete a closed chat or download a transcript of the chat.

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    To manage chats:  Go to Chats. You’ll see a page where you can manage chats and reply to your contacts or visitors. At the top, you can switch between Active chats, Closed chats, Statistics, Quick replies, and Settings. The left side of the GetResponse Chats page On the left side, there is a search window […]

  • What can operators do within GetResponse Chats?

    You can grant your team members access to GetResponse Chats. Chat operators help you manage your chats. They have access to all chats in your account. How is an operator assigned to a chat?  When someone contacts you via chat, their message is available under the Active chats tab. When an operator clicks on the […]

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