How to add a CNAME entry to my subdomain? Video

The following instructions are for GetResponse SMB accounts only. If you are a MAX account holder, you can find the instructions in the following article. Additionally, this article applies only to our legacy Landing pages editor.

If you want to use your own subdomain for a landing page created in our new editor, please use the following instructions.

If you created your website using the Website Builder, please use the following instructions.

If you own a custom domain and want to use their subdomains to display your landing page, create a CNAME record. You can use multiple subdomains, but each of them requires a separate CNAME entry. If you want to use the root domain, you need to configure DNS in your hosting panel, instructions here.

To make the necessary updates, you need to:

  1. Log in to your hosting control panel.
  2. In the domain settings section, look for the DNS settings.
  3. Once you’re in the settings section, create a CNAME record for your subdomain that points at

Note: it takes up to 24 hours for the changes to propagate across the internet. You won’t be able to use the subdomain for your landing page URL before nameservers and cache records are updated.

You can check the status of your domain on the Landing page domains page. To open it, go to Profile > Manage account > Domains. Use this page to add, remove, and view the status of your domains. For more information on how to do it, please go to How do I manage domains for my landing pages?

How do I add a CNAME record?

You can check the official instructions made by other platforms on how to add CNAME records here:

Please note that the steps may differ depending on where the domain is hosted. Articles linked above are created by each respective platform. If you have any additional questions about domain configuration you can reach out to their support.