Can I integrate my account with my PrestaShop e-commerce site?

We’ve prepared a plugin for the PrestaShop platform. The plugin is compatible with PrestaShop 1.6 and 1.7 versions. When you download and activate the plugin, you’re ready to connect it to your GetResponse account With this integration you can:

  • export customer data (custom fields and ecommerce data)
  • add a new contact list
  • add contacts to a specific GetResponse list when people register at your online store
  • add contacts through your GetResponse forms and exit popups that you added to your store
  • Use Web event tracking to see who visits your store, how often, and why.
  • Send ecommerce data to GetResponse to keep you informed about their spending habits. Use this data to create marketing automation workflows that react to purchases, abandoned carts, or the amounts of money your customers spend.

How do I download and install the GetResponse module using the PrestaShop admin panel?

  1. Go to and download the most recent release of the zip file (don’t unpack it).
  2. Log into your PrestaShop administrative panel.
  3. Go to the “Modules and Services” section and click Add a new module.
  4. Click Browse to find the addon archive you downloaded from the Marketplace.
  5. Click Upload this module.
    After the upload finishes, you’ll see that the module is ready for installation.
  6. Click the Install button to install the module.
    You’re done. You can now connect your PrestaShop site with GetResponse.

How do I install the GetResponse module manually on the server?

  1. Transfer the GetResponse module archive to the machine where your web server is running.
  2. Unpack the archive. When you unzip the module file, you get the getresponse folder.
    Note that when your server doesn’t have the tools to unpack the archive, you can extract the ZIP file elsewhere and transfer the entire folder to the server.
  3. Copy the getresponse directory to the modules directory within your PrestaShop installation. You’re done with server tasks.
  4. Log into your PrestaShop administrative panel.
  5. Go to the Modules and Services section.
  6. In the Modules list find the GetResponse module and click Install.
    You’re done. You can now connect your PrestaShop site with GetResponse.

How do I connect a GetResponse account with my PrestaShop site?

  1. Login to your GetResponse account.
  2. Go to Profile >> Integrations & API >> API.
    Profile icon and Integrations link indicated
  3. Copy the API key.
    API key shown
  4. Log in to your PrestaShop administrative panel.
  5. In the side menu, click GetResponse go to the GetResponse Account page.
  6. Enter your GetResponse API key. (If you have an Enterprse account, click Yes* next to **Enterprise package. Next, select your account type and enter the domain information.)
    API key field shown on the Account page
  7. Click Connect.

When you connect PrestaShop and GetResponse, you can access your lists, forms, and newsletters without leaving PrestaShop.

How do I export my customer list to GetResponse?

1. In the side menu, click GetResponse and navigate to Export Customer Data.

Exporting option shown in the menu

2. Choose the list you want to export your contacts to or create a new list for your PrestaShop visitors.
3. Next, you can take any of these optional steps (if you don’t want to, go directly to step 4):

  • to export newsletter subscriber information, click Yes next to Include newsletter subscribers
  • to add new contacts to an autoresponder cycle, select Add to autoresponder cycle and choose the day to add your contacts to (this option is available only for lists with active autoresponders).
  • to pass existing information about products, purchases, and abandoned carts to GetResponse, check the box to Include ecommerce data in this export.
  • to update existing custom fields assigned to your GetResponse contacts, click Yes next to Update contact info. This will open a list of fields you can map. Click Edit to map the customer information onto the custom fields in GetResponse. Then, set the mapping to ON. When you’re done, click Save.

4.Click Export.

Now your PrestaShop users are in your list of contacts.

Having problems exporting a customer list?
You can export the customer data in a CSV file and add it to your GetResponse contact database. Go to Customers>>Manage your Customers and click the Export button. The file should automatically be saved to your computer. Next, log into your GetResponse account and upload the customer data using the Import from file option.

How do I enable subscriptions when visitors register in PrestaShop?

You can add subscribers to a selected GetResponse list when they register to your online shop via the registration page.

  1. Navigate to GetResponse>>Subscribe via Registration.
  2. Switch Add contacts to GetResponse during registration to ON.
  3. Select an existing list or create a new list for your PrestaShop visitors.
  4. If the list includes an autoresponder, choose the sequence day you want to add the contacts to.
  5. In case customers change their contact data in the final stage of placing an order, set Update contact info to ON. GetResponse will update their details automatically.

How do I publish a registration form in my shop?

You can add your GetResponse forms to your PrestaShop store.

  1. Navigate to GetResponse>>Subscribe via Forms.
  2. Switch Add contacts to GetResponse via forms (or exit popups) to ON.
  3. Pick one of the forms you’ve created in GetResponse.
  4. Choose the positioning of the form.
  5. (Legacy web forms only. If you don’t have legacy forms, you can skip this step.) You can display the form in its original GetResponse style or the plain PrestaShop style.
  6. Click Save.

Can I track customers around my store?

You can find out what pages customers visit with the Web event tracking feature.

Before you begin:
Web event traffic tracking is a marketing automation feature available in Max and Pro accounts. This means that you need to be able to use the Purchase and URL visited conditions when creating workflows.

Here’s how to start tracking your customer activity:
1. Navigate to the GetResponse extension.
2. Expand the menu and click Web Event Tracking.
3. Click YES next to Send web event data to GetResponse.
4. Click Save.

Once you enable the tracking feature, we’ll start collecting the URLs of the pages people visit. To stop tracking customer activity, deselect the box and click Save.

Can I track and collect ecommerce data?

You can use the GetResponse Ecommerce feature to get information about your customer spending habits. Once you enable it, it starts passing to your GetResponse account such information as orders, products purchased, items added to a cart, order value. You can use it to create workflows in Marketing automation or segment your contact base in Search contacts using ecommerce conditions.

Before you begin:
Be sure to enable adding contacts during registration in the GetResponse module.

To start sending the data:

  1. Navigate to the GetResponse extension.
  2. Expand the menu and click GetResponse Ecommerce.
  3. Click YES next to Send ecommerce data to GetResponse.
  4. Add a new store (if you’ve already created stores, go directly to Step 5). On the next page, click the Add new shop icon and enter a name in the field provided, then click Save. (Repeat this procedure to create as many stores as you need. You can always create a new store later.)
    location of button shown
  5. From the droplist, select the store for which you want to track the data.
  6. Click Save.

You’re set. The data for the store you selected will be passed on to your GetResponse account.

You can edit the settings at any time:
– Select a new store and click Save.
– Deselect the box and click Save to disable the feature.