GetResponse Privacy Policy
TRUSTe online privacy certification

We realize that you care how your information is processed and shared, and we appreciate your trust in us to do that carefully and sensibly. This document describes our Privacy Policy. By visiting our website, you are accepting and consenting to the practices described in this Privacy Policy.

Any personal information provided or acquired by us is controlled primarily by GetResponse Sp. z o.o. (Polish Limited Liability Company), Arkońska 6, A3, 80-387 Gdańsk, Poland (“GetResponse”).

We believe it is important to you, our Customer, to know how we treat the information about you which we receive during your visits to our site. This Privacy Policy is designed to assist you in understanding how we collect, disclose, and safeguard the aggregate information we receive when you visit and browse our website. We encourage you to take the time to read this Privacy Policy as well as those of any other sites you visit, whether through a link on that site or otherwise.

GetResponse undertakes all commercially reasonable endeavors to keep all disclosed personal information secure. Information collected through tracking and registration will not be shared or sold to third parties for any purpose without your express consent, except as provided in this Privacy Policy, or in a contract between GetResponse and you, our valuable Customer.

When you visit our website, we receive and may collect two types of information: (1) Site Use Information and Cookies, and (2) personal information you knowingly choose to disclose, which is collected on individual basis.

When you click on links on our website or the GetResponse platform you may leave our site. We are not responsible for the privacy practices of other sites, and we encourage you to read their privacy statements.

If you have any questions or concerns about our privacy policy, contact us through this link: http://www.getresponse.com/feedback.html. You may also contact us by mail at: Arkońska 6, A3, 80-387 Gdańsk, Poland.

TRUSTe Program – GetResponse has been awarded TRUSTe's Privacy Seal signifying that this privacy policy and practices have been reviewed by TRUSTe for compliance with TRUSTe's program requirements including transparency, accountability and choice regarding the collection and use of your personal information. TRUSTe's mission, as an independent third party, is to accelerate online trust among consumers and organizations globally through its leading privacy trustmark and innovative trust solutions. This privacy policy covers the website www.getresponse.com. The TRUSTe program covers only information that is collected through this Web site, and does not cover other information, such as information that may be collected through other GetResponse’s websites.

If you have any complaints about our policy or practices please let us know via this link: http://www.getresponse.com/feedback.html. If you are not satisfied with our response you can contact TRUSTe here.

SPECIAL NOTE ABOUT CHILDREN

This Site is not intended for children, especially kids under 13. Children may use this Site only with the direct supervision of their parent.

Information We Collect

GetResponse collects personal information from Customers who visit this Site and register with our Service. When the Customer registers with our Service, we require: (i) username, (ii) password, (iii) email address, (iv) first and last name, (v) zip code, (vi) country and (vii) billing information such as billing address and credit card number (ix) tax id number. We may also ask Customers to provide additional personal information such as (i) company name, (ii) title, (iii) education institution and (iv) other company and (v) personal details that the Customer may opt out of by not entering data when asked. We use the Customers' registration information to authenticate users and provide access to the Service. We also use the email addresses used in the registration information to communicate with our Customers. From time to time, GetResponse may contact you via email to notify you of changes to its Service, scheduled maintenance, information about GetResponse and promotional material from GetResponse. We will retain your information for as long as needed to provide you services. We will retain and use your information as necessary to comply with our legal obligations, resolve disputes, and enforce our agreements.

GetResponse is required to store all personal data of the registered Customer and all information regarding the Customer’s Account (together with all Subscribers data, the Content, statistics and Customer’s personal data) during 60 days (in case of free of charge Account) or during 90 days (in case of payable Account) upon the Account is cancelled or the Service is terminated. GetResponse will not process above data for other purposes than storage of the data only, subject to binding legal provisions or obligations imposed on GetResponse by public authorities. GetResponse shall store the above data only in order to resume the Customer’s Account by the Customer in accordance with the Terms of Service and to perform its duties specified in binding legal provisions or imposed on GetResponse by public authorities. As of the date on which the above terms (60 or 90 days) expire, GetResponse shall cease to process the data and all data shall be permanently deleted form the Service.

You agree and acknowledge that your information collected through our website and related Services may be transferred across national boundaries and stored and processed in any of the countries around the world in which GetResponse maintains offices or data centers, including the United States.

Sharing Your Information

GetResponse will not share, sell, rent or trade your personal information other than as disclosed within this Privacy Policy.

We reserve the right to disclosure your personal information as required by law and when we believe that disclosure is necessary to protect our rights and/or comply with a judicial proceeding, Court order, or legal process served on our website.

We use other third Parties such as a credit card processing company to bill you for goods and services, an email service provider to send out emails on our behalf. When you sign up for our services we will share your information as necessary for the third party to provide that service.

These third parties are prohibited from using your personal information for promotional purposes.

If GetResponse is involved in a merger, acquisition, or sale of all or a portion of its assets, you will be notified via email and/or a prominent notice on our website of any change in ownership or uses of your personal information, as well as any choices you may have regarding your personal information.

Passwords

Your GetResponse account information, your username, password and a customer's profile are password-protected so that you have secure access to entering and editing personal data. It is the users' responsibility to protect the security of their password. Access to the Service is protected by a unique username and password that is known to you only. GetResponse has designed internal security processes that encrypt Customer's password to protect it from being divulged or accessed by anyone other than you. Neither GetResponse employees nor any of its contractors can obtain or access your password. Neither GetResponse employees nor any of its contractors will ask you for your password via mail, email, telephone or in any other unsolicited manner.

Site Use Information

Our servers automatically collect site use information, each time you visit our website.

The site use information includes, but is not limited to the following: the domain names, operating system in use (e.g. Macintosh, Windows), browser (e.g. Mozilla Firefox, Internet Explorer) and version, the website which referred you to us, and other similar information. This information may be aggregated to measure the number of visits, average time spent on our website, pages viewed, time and date of visits, and other similar information. We may use and disclose site use information, for example, to measure the use of our website, improve the content, explain the utility of our website and services we provide, and to extend their functionality.

As is true of most Web sites, we gather certain information automatically and store it in log files. This information includes browser type, referring/exit pages, operating system, date/time stamp, and clickstream data.

We use this information, which does not identify individual users, to analyze trends, to administer the site, to track users’ movements around the site and to gather demographic information about our user base as a whole. We do not link this automatically-collected data to personal information.

Similar to other commercial websites, the technology called "cookies" may be used to provide you with tailored information. A cookie is a small piece of data that a website can send to your browser, which may then be stored on your hard drive, so we can recognize you when you return. You may be able to set your browser to notify you when you receive a cookie. Our cookies collect general information that enhances our ability to serve you and measure the utility of our website. We do not link the information we store in cookies to any personal information you submit while on your site.

The use of cookies by third party web analytics partner is not covered by our privacy statement. We do not have access or control over these cookies. These third parties use session ID and persistent cookies to make it easier for you to navigate our site.

Information we collect may be used to enhance your use of our website, and to provide you with a service that you ordered, arrange the website in the most customer friendly way, communicate special offers and featured items, and/or respond to your questions and suggestions.

In the case of an agreement, personal information includes data that identifies you as the specific individual, i.e. your name, email address, phone number, geographical address, and/or company name and company address. This information is used to complete the account application process, customer's information request, and/or to verify the validity of the request, and to process payment.

We will use this information solely for processing payments for services that you ordered.

GetResponse collects only personal information that you choose to provide voluntarily registering to our Service. GetResponse shall advise you which information is mandatory to provide and what you do not have to enclose.

Mailing Policy

When you send us an email, we use your email address to thank you for your comment and/or reply to your question, and we will store your communication and our reply for any future correspondence. Beyond our initial reply, we will never use your email address to send you any unsolicited message or information, nor will we share it with or sell it to anyone else for such use.

When you accept to receive information about our services, promotions, newsletters, press releases, and/or new offers, we use your email address and any other information you give us to provide you with the information or other services, until you ask us to stop (using the 'unsubscribe' instructions provided with each email communication.

When you request information or other services from us, we use your email address and any other information you give us to provide you with the information or other services that you requested, until you ask us to stop (using the 'unsubscribe' instructions provided with each email, and/or on the site where you signed up, and/or as we otherwise provide), or until the information or service is no longer available.

We will never use your email address or other information to provide you with any unsolicited messages or information (unless that is part of the service you are requesting), nor will we share it with or sell, rent or lease it to any third party for such use.

Customers' Private Information Policy

GetResponse recognizes the importance of respecting the privacy of those who decided to entrust their sensitive information with you. We make every effort to safeguard their security. GetResponse will never use the information about the customers you collect within our services to send any information other than expressly provided by you, nor will we share it with or sell it to anyone else for such use.

GetResponse also ensures the implementation of legal notices in accordance with the relevant regulations.

Information Security

We believe that keeping personal information secure is one of our most significant responsibilities.

We restrict access to Personal Information about you to those employees and others who need to know that information to assist us in our business, or to provide products or services to you. We safeguard personal information, according to the established security standards and procedures, by maintaining physical, electronic, and procedural safeguards to the personal data information.

When we request customers to enter sensitive information, such as credit card number, it is encrypted and protected with the best encryption software in the industry SSL and processed through a reputable payment processor. While on the secure page, such as our order form, the lock icon at the bottom of web browsers, e.g. Mozilla Firefox or Microsoft Internet Explorer, becomes locked, as opposed to unlocked or open, when you are just 'surfing'.

All of our customers' information, not just the sensitive information mentioned above, is restricted in our offices. Only employees who need the information to perform a specific job (e.g. our billing clerk or a customer service representative) are personally granted access to sensitive information.

Security

GetResponse stores its servers in a highly secure server environment, with surveillance and support to prevent unauthorized access and data security.

We cannot guarantee the security of your data while it is being transmitted over the Internet and through servers that are out of our control. We strive to protect your personal information but GetResponse cannot ensure or warrant the security of any information you transmit to our website or Services. Any data transmissions you make over the Internet are done so at your own risk. Once we receive the data transmission, we make our best efforts to ensure its security and privacy on our systems.

Google Analytics and Google AdWords are used on our website by either the Participant or a third party.

If you use a blog on this website, you should be aware that any personal information you submit there can be read, collected, or used by other users of these blogs, and could be used to send you unsolicited messages. We are not responsible for the personal information you choose to submit in these blogs. To request removal of your personal information from our blog, contact us using our feedback form. In some cases, we may not be able to remove your personal information, in which case we will let you know if we are unable to do so and why.

Facebook Connect or other OpenID provider

You can log in to our website using sign-in services such as Facebook Connect or an Open ID provider. These services will authenticate your identity and provide you the option to share certain personal information with us such as your name and email address to pre-populate our sign up form. Services like Facebook Connect give you the option to post information about your activities on this website to your profile page to share with others within your network.

Social Media Widgets

Our website includes Social Media Features, such as the Facebook Like button and Widgets, such as the Share this button or interactive mini-programs that run on our website. These Features may collect your IP address, which page you are visiting on our website, and may set a cookie to enable the Feature to function properly. Social Media Features and Widgets are either hosted by a third party or hosted directly on our website. Your interactions with these Features are governed by the privacy policy of the company providing it.

Contests

From time-to-time we may provide you the opportunity to participate in contests on our website. If you participate, we will request certain personal information from you. Participation in these contests is completely voluntary and you therefore have a choice whether or not to disclose this information. The requested information typically includes contact information (such as name and shipping address), and demographic information (such as zip code). We use this information to be able to send the prize to the winner of the contest.

Customer Testimonials/Reviews

We post customer testimonials/reviews on our website which may contain personal information. We do obtain the customer's consent via email prior to posting the testimonial/review to post their name along with their testimonial/review. If you wish to update or delete your testimonial, you can contact us using our feedback form.

View, Change or Remove Information

You may change or delete your profile information at any time by going to your profile page and clicking 'My Account' option from the menu, then the information will be updated. Please contact us using our feedback form if you need assistance in updating or reviewing your information. GetResponse will respond to you to review the information within 20 days.

Other Terms

We may change this Privacy Policy at any time. Unless stated otherwise, our current privacy policy applies to all information that we have about you and your account. If we make changes to this Privacy Policy we will notify you by publication here prior to the changes taking effect.

If, however, we make material changes or GetResponse is going to use users' personal information in a manner different from that stated at the time of collection we will notify users via our website prior to the change becoming effective. Users will have a choice as to whether or not we use their information in this different manner. However, if users have opted out of all communication with the site, or deleted their account, then they will not be contacted, nor will their personal information be used in this new manner.

Information posted by users in online blog updates, public forums, online bulletin boards may be displayed on GetResponse's services.

"Us", "we", "our" and "GetResponse" mean the same.

"You" and "Customer" mean the same.

"Effective Date: 8/13/2013 is the last date that the company's privacy practices or privacy statement disclosures were approved by TRUSTe.