GetResponse policy on cookies

Whenever you visit websites of GetResponse S. A. or its affiliates (“Websites“) or use our mobile applications, GetResponse servers automatically collect information about the use of the Websites. This information includes, among others: (i) name of the domain and host from which you access the Internet, (ii) IP address of a computer or Internet service provider you use, (iii) operating system you use (such as Mac OS, Windows), (iv) type of browser (e.g. Mozilla Firefox, Internet Explorer, Opera), (v) name of the website that redirected you to our Websites, (vi) type of device you are using. This allows us to determine the date of your visit to our Websites, track your movements on our Websites and record the time you spend viewing particular Websites. This information helps us determine your browsing habits, content preferences and specific pages you visit.

1. Cookies and other tracking technologies

Like many other commercial websites, we send to your device one or more “cookies” (small text files sent to your browser that may be stored on your device so we can recognize you when you visit us again), as well as web beacons (tags), tracking pixels, and other tracking technologies. 

Specifically, we use two types of cookies:

  • session cookies — these are assigned to the user during the login process and are automatically deleted when the user logs out or closes their browser. We use session cookies primarily to determine the login status of users of our services. They are used to allow our users to access pages visible only to them in connection with their use of our Websites or services. 
  • persistent cookies — are created in the user’s system/browser after the first visit to a given website or performance of a specific action. Unlike session cookies, they are not deleted at the end of the User’s session, i.e. when the browser window is closed. You can delete them manually.

We may also receive information about you when you visit our Websites by clicking a link located on a third-party website. Such third parties can give us contact information and information stored in the cookies they use on their websites. Third parties assign a session “cookie ID” to help you navigate on our Websites.

Except for cookies, we and our partners may use web beacons, pixel tags, or other tracking technologies on the Websites to help customize them and improve your experience, or in email correspondence. A “web beacon” or “pixel tag” is a tiny object or image (mostly invisible) embedded in a web page or email. They are used to track the number of users who have visited particular pages and viewed emails or clicked on a link within the e-mailand to acquire other statistical data. They collect only a limited set of data, such as a cookie number, time and date of page or email view, or click, and a description of the page or email on which they reside. Web beacons and pixel tags cannot be declined. However, you can limit their use by controlling the cookies that interact with them on our Websites. Tracking pixels can also be disabled via browser and email settings to make them as restrictive as possible, so that external graphics are only supported with consent, and HTML emails are not supported. We may use this information for purposes including determining which of our websites, materials or emails are more interesting to users and to query whether users who do not open our emails wish to continue receiving them. The above-mentioned technologies do not cause configuration changes in the end device or in the software installed on this device.

2. Third-party cookies and tracking technologies

The usage of third-party cookies or similar tracking technologies (i. a. tags) on our Websites and within the Service takes place in the terms set out in the privacy policies of providers who generate such cookies or similar technologies. These third-party services ate outside of our control. The providers may, at any time, change their terms of services, the purpose of use of cookies and other similar technologies. We share some user’s information with third parties to perform ads measurement services on our behalf, or for statistical analysis, or remarketing purposes. The current list of our partners whose services we use or whose technologies we place on our Websites on in our Service with the information about its policies are available below:




We use the Criteo service on our Websites for the personalised advertising. Criteo uses cookies and similar techniques such as your mobile advertising ID to collect information about your use of our Websites and their advertising partners. Criteo uses this information to provide interest-based content and personalised advertisements on external websites, analyse trends, and optimise Criteo’s services. Criteo analyses browsing habits in order to determine which advertiser and for which product, it would be most relevant to display an advertisement to a particular user. Criteo collects information regarding your IP address, advertising ID of your phone (such as Apple’s IDFA ID or Google’s AAID), a cross device ID, technical information related to the device user-agent string of your browser, (i.e. a series of characters sent by your browser to the server of the website you are visiting to communicate information about the type of device you are using (smartphone, computer, etc.) and the operating system of your device (version, language, system date and time, etc.)), use of an advertising blocker, non-precise data regarding the internet connection, browsing events, data relating to your use of a website or mobile application. Criteo will only process data collected through cookies with your consent or if Criteo has a legitimate interest in processing it. Criteo’s cookies have a storage period between one hour and five years (opt-out cookie), depending on the purpose and the information stored.


LogRocket delivers session-replay technologies to record users’ interactions with the Service in a manner that allows us to watch replays of user sessions. The replays include e. g. users’ clicks, mouse movements, scrolls and keystrokes/key touches during those sessions. These replays help us diagnose usability problems and identify areas for improvement.



Google: &   &

We use Google services on our Websites, including the enhanced conversions service, to measure the effectiveness of our ads. The enhanced conversions feature allows Google Ads to access encrypted Customer data from an action causing a conversion, in our case such an action is e.g. filling out registration forms on our Websites and other activities, and then matches this data to our ads displayed by such a person. This helps us track which ads are useful and effective without the use of cookies. You can find more information about enhanced conversions here and information about how Google uses data as part of enhanced conversions here.








3. Cookie settings

Most browsers are set to accept cookies by default. If, in your browser settings or via our cookie management banner (if available in your location), you authorize your browser to accept cookies, you consent to the use of cookies by GetResponse and third parties. If you do not consent to the use of cookies, you can block them by selecting the appropriate option in your browser settings or via our cookie management banner (if available in your location). For more information on how to control cookies, check your browser or device’s settings. Please remember, however, that if you decide not to accept some cookies, you may not be able to use all of our features. We also cannot guarantee that our service and the Websites will work optimally. Cookies don’t cause configuration changes in the user’s device or in software installed in this device. 

4. Cookie list

A cookie is a small piece of data (a text file) that a website – when visited by a user – asks the user’s browser to be stored on their device in order to remember information about the user, such as preferred language or login details. These cookies are set by us and are called first party cookies (first party cookies). For analysis, advertising and marketing purposes, we also use third-party cookies – which come from a different domain than the domain of the visited website. More specifically, we use cookies and other tracking technologies for the following purposes:

Strictly Necessary Cookies

These cookies are essential for the website to function and cannot be disabled in our systems. They are typically only set in response to actions you make that amount to a request for services, such as setting your privacy preferences, logging in, or filling out forms. You can set your browser to block or alert you about these cookies, but some parts of the Website will then not work. 

Performance cookies

These cookies allow us to count visits and traffic sources so we can measure and improve the performance of our Websites. They help determine which pages are the most and least popular and see how visitors move around the Websites. All information collected by these cookies is aggregated and therefore anonymous. If you do not allow these cookies, we will not know when you have visited our Websites.

Targeting cookies 

These cookies may be set by our advertising partners through our Websites. They may be used by these companies to build a profile of your interests and show you relevant adverts on other sites. They do not directly store personal data, but are based on the unique identification of the browser and Internet equipment. If you do not allow these cookies, you experience less targeted advertising.

5. Social media widgets

Our Websites may include social media links or widgets, such as the Facebook, Instagram, X, LinkedIn, Youtube, Pinterest. Use of them may collect your IP address, detect which page you are visiting on our Websites, and set a cookie. Your interactions with these social media platforms are governed by the privacy policies of the third parties providing these sites.

We reserve the right to make changes to this Cookie Policy at any time and for any reason. We will alert you about any material changes by updating the “Last Updated” date of this Cookie Policy. Any changes or modifications will be effective immediately upon posting the updated Cookie Policy on our Websites.

Last Updated: 8 November 2023