# What is FTP and how do I use it?

Each MAX² server comes with a free FTP account. FTP, or File Transfer Protocol, is a standard network protocol used for transferring files from one host to another. 

FTP can be used to:

*   import or update contacts if your file is bigger than 50MB ([here you can learn how to do it](https://www.getresponse.com/help/how-to-import-files-via-ftp.html))
*   import blocklists or suppression lists
*   import external segments
*   receive custom reports (they are uploaded to the “Reports” folder on the FTP server). **Note:** these kinds of reports are only available in MAX2 accounts.

To access your dedicated FTP server, you will need the following:

*   any FTP client that allows accessing FTP servers, such as [CyberDuck](https://cyberduck.io/) or Filezilla, which are free to use
*   access your FTP server at [ftp://ftp.getresponse360.com/](ftp://ftp.getresponse360.com/) for US hosted servers or [ftp://ftp.getresponse360.pl/](ftp://ftp.getresponse360.pl/) for PL hosted servers (please contact [support@getresponse-max.com](mailto:support@getresponse-max.com) if you’re not sure which server to use)
*   your FTP login and password will be securely provided to you by our support team. Please do not share them with anyone.

Here is a screenshot from Cyberduck showing the data that you will need to fill in:

![](https://us-wd.gr-cdn.com/help/sites/9/2024/05/2245/CleanShot-2024-04-30-at-14.48.11.jpeg)