# What can operators do within GetResponse Chats?

You can [grant your team members access to GetResponse Chats](https://www.getresponse.com/help/how-to-give-a-team-member-access-to-getresponse-chats.html). Chat operators help you manage your chats. They have access to all chats in your account.

**How is an operator assigned to a chat?** 
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When someone contacts you via chat, their message is available under the **Active chats** tab. When an operator clicks on the incoming chat and replies to the customer’s message, they’re automatically assigned to this chat.

**How to join an ongoing chat?**
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If there’s an ongoing chat and you’d like to join it, you need to:

1.  Go to **Active chats** and click on the chat you’d like to join.
2.  Click on one of the two **Join** buttons.

![Join buttons shown.](https://us-wd.gr-cdn.com/help/sites/9/2021/09/2033/Screenshot-2021-09-09-at-22.32.59-1024x800.png)

Once you join a chat, you’ll be able to send messages in the chat along with another operator. The operator assigned to the chat will be notified that you joined their chat.

![Another operator joined conversation prompt shown.](https://us-wd.gr-cdn.com/help/sites/9/2021/09/2036/Screenshot-2021-09-09-at-22.35.51-1024x619.png)

How to leave a joined chat?
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1.  Click on the dropdown menu next to **Mark as closed** and select **Leave conversation**.

![Leave conversation button shown. ](https://us-wd.gr-cdn.com/help/sites/9/2021/09/2043/Picture-1.png)

When you leave the joined chat, the operator assigned to the chat will be notified that you left their chat.

![Another operator left conversation prompt shown.](https://us-wd.gr-cdn.com/help/sites/9/2021/09/2045/Picture-2.png)

**How to mark a chat as unread?**
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You can mark the chat as unread to indicate that this chat needs to be handled.

1.  Click on the dropdown menu next to **Mark as closed** and select **Mark as unread**.

![Mark as unread button shown.](https://us-wd.gr-cdn.com/help/sites/9/2021/09/2049/Screenshot-2021-09-09-at-22.49.07-1024x274.png)

2.  We’ll display an indicator next to the chat to flag that this chat still needs to be done.

![Unread chat indicator shown.](https://us-wd.gr-cdn.com/help/sites/9/2021/09/2054/Picture-4.png)

**How to filter chats?**
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Each operator can filter chats by the operator and by unassigned chats. 

1.  Go to **Active chats**.
2.  Click on **All operators**. A dropdown will open. Select a given operator to see their ongoing chats or select **Unassigned** to see chats that still need to be done. 

![Active chats and All operators filter shown.](https://us-wd.gr-cdn.com/help/sites/9/2021/09/2057/Picture-5.png)

**What filters can operators use under Closed chats?** 
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As an operator, you can apply several filters under the **Closed chats** tab to help you quickly find the chat you’d like to check.

### **Filter by the type of contact**

Operators can filter closed chats by the type of contact.

1.  Go to **Closed chats.**
2.  Click on **All types**.

![All types filter and options shown.](https://us-wd.gr-cdn.com/help/sites/9/2021/09/2100/Picture-6.png)

3.  Select **Contacts** or **Visitors**.
4.  Click on **Apply**.

### **Filter by the chat source**

1.  Go to **Closed chats**.
2.  Click on **All sources**.

![All sources filter and options shown.](https://us-wd.gr-cdn.com/help/sites/9/2021/09/1538/Picture-7.png)

3.  Choose **Email**, **Landing page**, **Chat** page, or **External page**.
4.  Click on **Apply**.

### **Filter by the operator**

1.  Go to **Closed chats**.
2.  Click on **All operators**.

![All operators and options shown. ](https://us-wd.gr-cdn.com/help/sites/9/2021/09/1541/Screenshot-2021-09-10-at-17.40.40-1024x462.png)

3.  Select a given operator to see their closed chats.