# How to recommend products from my store using GetResponse Chats?

You can now connect your GetResponse store directly to Chats. This means that during a conversation, you can send specific product recommendations straight into the chat window.

Your products will be displayed nicely as **Product Boxes** which creates a faster path to purchase and boosts sales through direct, personalized interactions.

This is a powerful way to make customer communication more engaging and sales-driven.

You first need to [make sure that your store is connected to GetResponse](https://www.getresponse.com/help/how-can-i-connect-my-online-store-to-getresponse.html).

How to connect your online store with chats
-------------------------------------------

To integrate your store with GetResponse Chats:

1.  Go to **[Chats](https://app.getresponse.chat)**.
2.  Click **Settings**.
3.  Choose **Connections and integrations**.
4.  Click **Connect**.  
      
    ![How to connect a store to online chats](https://us-wd.gr-cdn.com/help/sites/9/2026/03/1257/enche1.png)  
      
    
5.  From the dropdown menu, select the store you would like to connect and click **Connect**.  
      
      
    ![Selecting a store for the connection](https://us-wd.gr-cdn.com/help/sites/9/2026/03/1257/enche2.png)  
    
6.  After connecting the store, you’ll see the option to either change the store or disconnect it completely from chats.  
      
    ![Changing or disconnecting a store from chats](https://us-wd.gr-cdn.com/help/sites/9/2026/03/1257/enche3.png)  
      
    

How to use your products during chats with customers
----------------------------------------------------

To send your product to a customer:

1.  Click **Add product** icon.  
      
    ![Adding product during chat](https://us-wd.gr-cdn.com/help/sites/9/2026/03/1319/enche4b.png)  
      
    
2.  Find and **select a product** from your store.  
      
    ![Selecting a product during chat](https://us-wd.gr-cdn.com/help/sites/9/2026/03/1311/enche5.png)  
      
    
3.  Enter some additional text (optional).  
      
    ![Editing message with a product included](https://us-wd.gr-cdn.com/help/sites/9/2026/03/1308/enche6.png)  
      
    
4.  Click to send the message.
5.  The customer will get a direct link to the product on your website with the product name, image, and price.  
      
    ![Chat message with a product included](https://us-wd.gr-cdn.com/help/sites/9/2026/03/1257/enche7.png)  
      
    

Remember that you can [see your chats in work anytime by testing them](https://www.getresponse.com/help/how-to-test-getresponse-chats-before-using-them-on-my-website-or-a-landing-page.html).