# How does GetResponse pricing work? What plans are available at GetResponse --------------------------------------- There are three plans offered, each of them with their own add-on availability and included features. All plans include options for the list sizes: 1k, 2.5k, 5k, 10k, 25k, 50k and 100k. * **Starter** – perfect for email marketers and growth-oriented businesses. **For an additional monthly charge you can purchase webinar and/or multi-user access add-ons.** * **Marketer** – for growth-focused marketers and SMBs. **Every account created within that package has multi-user access (for up to 5 users) add-ons included in the price.** * **Creator** – everything you need to create, market, and monetize your knowledge. **Every account created within that package has access to webinars (300 attendees), multi-user access (for up to 5 users) as well as our content monetization tools.** [Learn more about pricing options and feature comparison](https://www.getresponse.com/pricing). Your billing starts with the plan you pick when you sign up. From there, our simple pay-as-you-grow model scales as your list size grows. How are payments calculated --------------------------- Your billing is determined by the peak number of active subscribers during the billing month **and** the total number of contacts added within that billing month, regardless of what happens to those contacts after they are added. Therefore, if your subscriber count increases to a higher pricing plan at any point during the month, **or** if you add more contacts in a given month than your purchased list size allows, you will be charged at the higher level. **Example 1:** You sign up for the $19/mo plan (up to 1,000 subscribers). • In month 1, your maximum subscriber count is 300 contacts, so you are charged $19 for the month. • In month 2, your list grows, and your maximum subscriber count for that month is 900. You still pay $19. • In month 3, your list grows again, and your peak subscriber count is 1,200. This puts you into a higher pricing plan ($29/mo). Still a great deal: you pay as you grow! **Example 2:** You sign up for the $19/mo plan (up to 1,000 subscribers). • In month 1, your maximum subscriber count is 900 contacts, so you are charged $19 for the month. • In month 2, you decide to delete 900 contacts and add a new list of 900 contacts. You still pay $19. • In month 3, you decide to delete 900 contacts, add 900, then delete those newly added contacts and add a brand new list of 900 contacts. This means you added a total of 1,800 contacts (two batches of 900) and need to pay for the higher plan because you exceeded your purchased list size. How are duplicated subscribers counted -------------------------------------- Each GetResponse list is treated independently. This means that if an email address is assigned to multiple lists, it counts as multiple contacts. **Example:** Let’s say you have 3 different lists: **X, Y, Z**. • john@doe.com joins **X** and **Y**. • mary@smith.com joins **X**, and later you copy her to **Z**. • tom@subscriber.com joins all three **X, Y, Z** lists. • mike@xyz.com joins list **X** only. GetResponse counts these as 8 subscribers (2+2+3+1). We do not charge for the number of messages you send; we charge for the total number of contacts in all of your lists. Which subscribers do I pay for ------------------------------ You pay for all subscribers added during the billing month, regardless of what happens to them afterward. Your billing is based on the total number of contacts added **and/or** the peak number of active subscribers. So if adding contacts or reaching a higher subscriber count exceeds your plan, you will be charged at the higher level. How many emails can I send -------------------------- We don’t impose limits on how many emails you send during the billing period. For one low price, you can send unlimited emails. What add-ons are available in particular plans ---------------------------------------------- Add-ons in the **Starter and/or Marketer** plan are extra paid. You can purchase them and cancel any time: 5 Multi-user accounts and Webinars with 100 or 500 participants. The packages within **Marketer** and **Creator** plans include add-ons: Multi-user (for up to 5 users), Webinars 100 (in Creator). If you have chosen the **Creator** package, webinars for 100 attendees are already included, but you can also purchase an add-on for up to 500 attendees. **Note**: North American accounts may not have access to purchase or enable add-ons. These features are still available through the Marketer and Creator packages upon upgrade. Taxes and Gross/Net prices -------------------------- All prices displayed on our [Pricing page](https://www.getresponse.com/pricing) are **net prices**. * **EU customers:** If you are located in the EU and did not provide a valid VAT ID during signup, VAT will be applied based on your country of residence. * **Poland:** Customers from Poland are charged VAT regardless of whether a VAT ID (NIP) is provided in their billing profile. The VAT rate for Poland is 23%. * **United Kingdom:** Customers from the United Kingdom are charged VAT regardless of whether a VAT ID is provided in their billing profile. The VAT for the United Kingdom is 20%. * **Outside the EU:** Customers outside the EU are not charged VAT. However, some U.S. states may apply a state sales tax. * **NGOs**: Certain nonprofit organizations may be exempt from VAT or sales tax. If you’re an NGO and can provide a document confirming this fact, it can be added to our billing system to avoid paying sales tax or value added tax.