# How to find people who haven’t opened my messages?

Let’s say you’d like to know who doesn’t open your messages in order to send them a re-engagement email. You’ll be able to find them using the **Advanced search** conditions on the **[Search contacts page](https://app.getresponse.com/contacts)**. You’ll be able to narrow down your search to specific conditions:

*   contacts who’ve never opened any of your messages
*   contacts who haven’t opened any of your messages for a certain amount of time
*   contacts who have never opened a specific message
*   contacts who haven’t opened a specific message for a certain amount of time

You can find these contacts by using one of the methods described below. Selecting the method depends on whether you are looking for **contacts within a specific contacts lists** or for **contacts who might be in multiple lists**.

How to know which method to choose? We recommend you go with the second method if:

*   when creating a newsletter, you selected recipients from multiple lists or one or more segments
*   when creating a newsletter, you hand-selected recipients from multiple lists
*   you’ve built workflows that send automation messages.

Once you know who doesn’t open your messages, you can send them a message directly from the **Search contacts** page, or save them as a segment and add them to your newsletter recipients at another time.

Starting your search
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1\. Go to **[Contacts>>Search](https://app.getresponse.com/contacts)**.  
2\. On the **Search contacts** page, click **Advanced search**. This will open your advanced search options.

![](https://us-wd.gr-cdn.com/help/sites/9/2023/06/1811/CleanShot-2023-06-04-at-18.57.20-3-1024x123.jpeg)

Your next steps depend on whether you’re looking for contacts in one or more lists

Searching for contacts within one list
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1\. In the **Advanced search** options, click **All selected lists** to expand the list options. Then, select list you want to search in.

![](https://us-wd.gr-cdn.com/help/sites/9/2023/06/1812/zR6TF75G-CleanShot-2023-06-04-at-18.58.39-1024x200.jpeg)

You can now select specific search conditions to find the contacts.

2\. Click **Add condition**.  
3\. Select **Contact actions** and choose **Message not opened** in the next available droplist.  
4\. Use the additional droplists to specify the message and timeframe criteria.

For example, to find contacts who have never opened a newsletter with a referral invitation, you’d first chose a list, then select **Contacts actions>>Message not opened>>Newsletter>>Newsletter name (here, “Webinar Reminder”)>>Never**.

![](https://us-wd.gr-cdn.com/help/sites/9/2023/06/1859/CleanShot-2023-06-04-at-20.57.53-1-1024x105.jpeg)

4\. Click **Apply** to see the results.

Searching for contacts in multiple lists
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1\. In the **Advanced search** options, keep the condition set to **All selected lists** (you can select specific list names if you know them, but keeping it will produce the same search result).

![](https://us-wd.gr-cdn.com/help/sites/9/2023/06/1812/UD0GNmDJ-CleanShot-2023-06-04-at-18.58.39-1024x200.jpeg)

2\. Create your search criteria. Here, you’ll need to **combine two conditions**—**Message sent** (to narrow down the results just to the contacts who received your message) and **Message not opened**:

3\. Select **Contact actions** and choose **Message sent** in the next available droplist. Then, select the message and click **Apply**.  
4\. Click **Add another condition**.  
5\. Select **Contact actions** and choose **Message not opened** in the next available droplist. Use the additional droplists to specify the message and timeframe criteria. Click **Apply**.

Make sure that you set up your search to **Match ALL of the following** conditions.

![](https://us-wd.gr-cdn.com/help/sites/9/2023/06/1916/CleanShot-2023-06-04-at-21.15.50-1-1024x149.jpeg)