# How to fix the most common webinar issues?

In this article, we share solutions to the most common issues with webinars.

I started the event earlier by mistake. What can I do?
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1.  While in the webinar room, click on the red **End event** button in the bottom left corner.

![](https://us-wd.gr-cdn.com/help/sites/9/2022/09/0949/Screenshot-2022-09-12-at-11.48.27.png)

2.  In the popup window select **Leave event**.

![](https://us-wd.gr-cdn.com/help/sites/9/2022/09/0953/Screenshot-2022-09-12-at-11.49.00.png)

Alternatively, you can simply close the browser tab.

In this way, you will be able to launch the event again, as if it had never started.

How can I share a link to my event with guest presenters and participants who did not receive it?
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There are two types of links which you can share with people depending on who you want to invite to your event.

### Inviting a guest presenter

1.  Go to the [Webinars](https://app.getresponse.com/webinars/manage) tab.
2.  Hover over 3 vertical dots to the right of your event and click **Invite guest presenters**.

![](https://us-wd.gr-cdn.com/help/sites/9/2023/06/0001/CleanShot-2023-06-17-at-01.59.56-1024x378.jpeg)

3.  Copy the link from the popup window and share it with the presenter you want to invite to your event.

![](https://us-wd.gr-cdn.com/help/sites/9/2023/06/0002/CleanShot-2023-06-17-at-02.01.38-1024x481.jpeg)

### Inviting a participant

1.  Go to the [Webinars](https://app.getresponse.com/webinars/manage) tab.
2.  Copy the link visible under the name of your webinar.

![](https://us-wd.gr-cdn.com/help/sites/9/2023/06/0003/CleanShot-2023-06-17-at-02.02.35-1024x316.jpeg)

3.  Share it with your participant, either via a newsletter sent through GetResponse or externally.

My participants are prompted to download the webinar app on their mobile device. What can I do to avoid it?
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To ensure the proper operation of our webinars feature on any mobile device, we recommend using our **GetResponse Webinar** app, which can be downloaded for free for [Android](https://play.google.com/store/apps/details?id=air.com.implix.GetResponse.webinars) and [iOS](https://apps.apple.com/us/app/getresponse-webinars/id1184842885) devices.

Webinar participants can join webinars from mobile devices via **Safari** and **Chrome**, but they will be prompted to download the app if they try to access an event through an in-built browser of a given device.

I don’t want to share participants’ names during an event. Can I hide them?
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Yes, you can hide the names of your participants. To do that:

1.  While in the webinar room, click on the gear icon in the Attendees section.

![](https://us-wd.gr-cdn.com/help/sites/9/2022/09/1019/Screenshot-2022-09-12-at-12.15.43.png)

2.  The **Enable for attendees** option should be OFF.

![](https://us-wd.gr-cdn.com/help/sites/9/2022/09/1021/Screenshot-2022-09-12-at-12.20.16.png)

If you want to show the names, simply switch the toggle to ON position.