# How to fix a transaction error in my account?

There could be different reasons why your transaction is not being processed successfully:

*   your card issuer might decline the payment for security reason,
*   your card is not activated for online/international payments,
*   your card does not allow recurring payments,
*   your credit card limit has been exceeded,
*   your billing details do not match your card billing address.

If you see that your payment wasn’t successful:

*   contact your bank to check if your card is in good standing or if there are any restrictions on your card,
*   try using a different card.

If your payment still isn’t going through, you can always contact us through our chat service available 24/7 or [sending us an email via our contact form](https://www.getresponse.com/features/support) (select **Billing issues** category) and we will be more than happy to check the transaction.