# Bounced

A message is considered “bounced” if the receiver directly rejects the message or the receiver is unavailable for a specified amount of time. These bounces can be categorized as [hard bounce](https://www.getresponse.com/help/hard-bounce.html) or [soft bounce](https://www.getresponse.com/help/soft-bounce.html). For more information, read our article about [What are bounces and complaints?](https://www.getresponse.com/help/what-are-bounces.html)