whenever you need it.
Real solutions in real time.
Your Customer Experience Engineer is ready to help optimize your online marketing campaigns for peak performance. They are your steady single point of contact immersed in your business, challenges, and goals, at the ready with the knowledge and tools you need to succeed. Our Customer Experience Engineers are dedicated to solving your problems and seeing them coming before they even affect you.
Chat with our real-live support by almost any means, anytime, anywhere — via phone, email, live chat and Slack, 24/7* around the clock, and around the world wherever you call home.
We’ll make your transition to GetResponse MAX seamless. Your dedicated Onboarding Manager will guide you throughout the process, assisting with designing marketing automation workflows, data synchronization methods, and account organization.
In tandem with your Customer Experience Engineer, they will help you analyze your current email marketing program to identify leaks and come up with practical solutions for higher customer engagement and retention. For support with highly technical requirements, our Customer Experience Engineer will work with the team to devise advanced solutions and workarounds.
Anywhere, everywhere. Wherever you are, and wherever you customers are, we’ll help you connect, communicate and engage with them.
We offer support in several languages across the world, around the clock, in English, Polish, Russian, Spanish, German, French, Italian and Brazilian Portuguese.
Our support staff is spread around the globe so you can count on having support within your working hours.
*Slack support is currently only available for qualifying accounts