Customer Support Specialist Mike joined the Implix team in 2005 and brought with him 10 years of experience and knowledge gained from operating his own computer support business and internet cafe. Although Mike's primary duties include handling Implix's eBookGold division, he helps the GetResponse team and all of our customers by producing innovative Video Tutorials and other helpful resources. Born in Nova Scotia, Mike recently moved to Montreal, Quebec (a lifelong dream) where he is still mastering the 'Quebecois' version of French. His interests include swimming, cycling and amateur auto racing. Mike loves animals of all shapes and sizes, and has trained black bear hamster named Shelly.