GetResponse News Highlights

Email Marketing Tips Forum Added!

support@getresponse.com — Mon, 07 Apr 2008 09:04:00 -0500

GetResponse is pleased to announce a new permanent section at the Email Marketing Forum: Email Marketing Tips. This new forum was created to share quick tips and the latest news for email marketers.

The Email Marketing Forum can be found under the "Help" tab on your Control Panel.

New Feature for GetResponse Users

support@getresponse.com — Wed, 30 Jan 2008 04:01:02 -0500

Now you can receive valuable e-marketing articles with the click of your mouse! GetResponse's Email Marketing Blog has been added to the Help menu for easier access.

If you haven't stopped by yet, our blog is constantly being updated with cutting-edge news, tips and techniques to make your email marketing more profitable.

GetResponse Joins Messaging Anti-Abuse Working Group

support@getresponse.com — Tue, 25 Sep 2007 08:09:16 -0500

Reinforcing our firm focus on email deliverability and anti-spam policy issues, GetResponse has joined the Messaging Anti-Abuse Working Group (MAAWG).

"At GetResponse we have been actively participating in MAAWG summits for several years now, and we have worked closely with many members of the Group to apply the latest in anti-spam and email delivery technologies to achieve the maximum email deliverability for our customers" - says Simon Grabowski, CEO of GetResponse. "I am pleased that by joining MAAWG we are taking our email deliverability and anti-spam pledges to the next level, and providing a better email marketing platform for our customers".

The Messaging Anti-Abuse Working Group is a global organization focusing on protecting email from spam and abuse, while ensuring the deliverability of legitimate messages. With a broad base of Internet Service Providers (ISPs) and network operators representing over 600 million mailboxes, key technology providers and senders, MAAWG works to address messaging abuse by focusing on technology, industry collaboration and public policy initiatives.

Major Infrastructure Upgrade Completed

support@getresponse.com — Sat, 28 Jul 2007 16:07:24 -0500

At GetResponse we have successfully finished a major software and hardware infrastructure upgrade that introduces new features, significantly increases our application's performance and makes it easier and more efficient for you to run your email marketing campaigns.

You will benefit from:

Improved email delivery performance
Our tests indicate that following the infrastructure upgrade our email delivery system has increased its performance by over 400%.

You will notice significant improvements when sending an email broadcast or delivering your newsletters to your list. In most cases, a newsletter gets delivered within 5-10 minutes, and a typical autoresponder messages takes less than 20 seconds to deliver.

More responsive web-based control panel
You will notice that the GetResponse web panel takes faster to load, is more responsive and lets you manage your email campaigns and do your tasks quicker than ever before.

All emails are now signed with DomainKeys
GetResponse now signs all outgoing email with DomainKeys for email authentication and improved email deliverability.

DomainKeys is a protocol developed by Yahoo! that combats forging of another person's or company's email address and is useful for anti-spam purposes.

We are convinced that these enhancements will make your email marketing easier, more efficient and more productive. Best of all, this upgrade paves the way for many new features that we have planned for the coming weeks and months.

Stay tuned for more exciting updates!

Extended Customer Care Business Hours

support@getresponse.com — Fri, 01 Jun 2007 09:06:16 -0500

We are pleased to announce that starting Wednesday, June 6, the GetResponse Customer Care Center will extend its operating hours to assist you even better!

We will now be available from 8 AM to 8 PM Eastern Standard Time, Monday through Friday. The hours will remain the same on Saturdays, 9 AM to 5 PM Eastern.

As your satisfaction is our top priority, we encourage you to contact us if any questions, comments or ideas should arise. We will do all we can to fulfill your needs and expectations. We have plenty more exciting features and improvements on the way, so stay tuned for GetResponse developments!

So that your messages are truly expressive...

support@getresponse.com — Wed, 31 Jan 2007 10:01:51 -0500

GetResponse has added some new, full-of-life postcards and message templates for you to enhance your marketing campaigns and please your subscribers with fresh and attractive content! We wholeheartedly encourage you to take advantage of the enhancements and discover that creating eye-catching messages is a breeze with GetResponse.

Get even more with GetResponse this month!

support@getresponse.com — Tue, 28 Nov 2006 08:11:51 -0500

Our HTML editor has recently evolved into a truly intuitive application. It now gives you an extra editing power! Log into your account and find the enhanced features as well as brand new functionalities.

We invite you to copy and paste your message content with no need to worry that it might be displayed improperly. Additionally, we encourage you to insert and edit your images in various exciting ways, to show your customers what you want them to see and how you want them to see it. To make it all even more convenient, we have added a very useful vertical resizing feature, allowing you to fit the size of the editor window to your specific needs!

You will be glad to discover how many informative materials have been added to our help section. Take a look and learn how easy it is to take full advantage of the continually enhanced GetResponse!

Weekend Phone and Live-Chat Support

support@getresponse.com — Fri, 20 Oct 2006 19:10:51 -0500

Following the expansion of our customer support staff and the extension of support hours until 8 PM this Summer, we are now pleased to introduce another step forward in customer service.

Beginning next Saturday, October 28th, GetResponse will offer telephone and live-chat support on Saturdays, 9 AM - 5 PM EST.

GetResponse was the first autoresponder and email marketing service to introduce weekend support via email, and we are now the first to add phone and live-chat support on Saturdays, too.

Customer-centric approach is fundamental for us at GetResponse, and we are constantly looking for ways how to improve our service to your benefit, and how to communicate with you more effectively. We hope that expanded weekend support will give you more freedom in running your email marketing campaigns.

For more information about these exciting changes, as well as to take a look at some behind the scenes photos from us at GetResponse, please take a look at our latest blog entry:
Weekend Support - New Level of Customer Service in the Email Marketing Industry

Yet Another GetResponse Customization Step!

support@getresponse.com — Thu, 05 Oct 2006 16:10:21 -0500

At GetResponse, our customers suggestions often evolve into development projects to become new exciting functionalities that allow you to take your email marketing to a higher level.

We are happy to announce that we have just added another enhancement to the GetResponse system. Now, you can easily and seamlessly integrate our email marketing system with your own web pages, such as: thank you and/or confirmation pages and error messages, and keep them personalized with your subscribers data. How? With our brand new pass subscriber details feature.

Moreover, we have deployed additional challenge response options to allow you to better personalize the entire subscription process without disclosing that you are using an outsourced program.

Finally, you can have your subscribers data added to both your GetResponse account and your site at the same time! For example, you can use the same web form to have your subscribers added to your private forum as well as your GetResponse subscriber list.

Read more on resubmitting the form data and stay tuned for more news to come!

More GetResponse Customer Support Enhancements

support@getresponse.com — Fri, 01 Sep 2006 11:09:05 -0500

As a valued GetResponse customer you will be pleased to know that we've made several enhancements to our Customer Support to help you on your way with autoresponder and email marketing campaigns.

To make it easier for you to get help as a valued GetResponse customer, we have:

extended support hours until 8 PM EST (starting 9/1)
upgraded our phone support (improved response time and quality)
introduced new support options (live-chat, knowledgebase)
relocated to a bigger office and hired additional staff.

This upgrade, initially announced in August, has now been successfully completed and we are pleased that we will be able to serve you better, thanks to these major Customer Support improvements:

Extended Support Hours -- until 8 PM EST!

You'll be excited to hear that starting Friday, September the 1st, GetResponse Customer Support Team will be standing by for your questions until 8 PM EST.

This will make it easier for you to get the help you need at a time that's most convenient for you.

The new support hours are:
9 AM - 8 PM EST
(Mon-Fri, 6 AM - 5 PM PST, 2 PM - 1 AM GMT)

Live Chat

You now have yet another customer support option, Live Chat, enabling you to ask questions online and get instantaneous answers on the web, without having to pick up the phone or wait for an email response.

Just like our telephone support, Live Chat help is available from 9 AM - 8 PM EST, Mon-Fri.

To access Live Chat, please visit our Support page. Our reps are standing by!

New Phone System

Along with the other enhancements, we've also upgraded our phone system in order to be able to serve you better. You will find that our response time and quality have significantly improved.

To facilitate these positive changes and to make our toll-free line easier to remember for you, we have changed our support number.

Please note down the new number for future reference:

1-877-EMAIL-GR

Our dedicated Support Team is available between Mon-Fri, 9 AM - 8 PM EST. Please give us a call if you have any questions. We're there to help!

GetResponse Forum Upgraded

We've received a lot of comments about the "old" GetResponse Support Forum. Our customers appreciated the ability to post online, get help and interact with fellow GetResponse users, but they felt that some features were missing, e.g. the ability to search the forum history.

And so we listened...

We've just introduced a brand new shiny forum that is more intuitive, search-enabled and feature-packed to make it easier for you to communicate with other GetResponse users and with our Support Team. Check it out and join the discussion!

Knowledgebase

To get you the answers you want without having to wait for them, we've just introduced the GetResponse Knowledgebase, which is a collection of articles featuring answers to frequently asked questions and issues.

If you have tried to get in touch with us via email, you may have noticed that as you were typing your question, suddenly, suggested knowledgebase articles popped up.

This is yet another commitment on our part to make it easier for you to use GetResponse and to get you the answers you need as quickly as possible.

Meet the new GetResponse Team!

To serve you better, GetResponse has moved its Customer Support to a larger more accommodating office in Halifax, Canada.

At the same time, we've expanded our team - many terrific people have joined GetResponse in order to serve you better.

In the world of Internet business, you rarely get to meet the people behind a product or service that you are using. I think it's always good to put the face to a name, so we've created a special page just for that purpose. Click here to meet the GetResponse Team!

Meet me in London :-)

Finally, if you are planning on being in London for Yanik Silver's Underground Online Seminar UK (September 8, 9, 10), then I would love to meet you there, buy you a beer and talk about autoresponders and email marketing!

Shoot me a quick email and let's rendezvous in London:
simon (at) getresponse (dot) com

Hope to see you there, and stay tuned for many more exciting updates from us at GetResponse!