More GetResponse Customer Support Enhancements
Simon, 01 Sep 2006

As a valued GetResponse customer you will be pleased to know that we've made several enhancements to our Customer Support to help you on your way with autoresponder and email marketing campaigns.

To make it easier for you to get help as a valued GetResponse customer, we have:

• extended support hours until 8 PM EST (starting 9/1)
• upgraded our phone support (improved response time and quality)
• introduced new support options (live-chat, knowledgebase)
• relocated to a bigger office and hired additional staff.

This upgrade, initially announced in August, has now been successfully completed and we are pleased that we will be able to serve you better, thanks to these major Customer Support improvements:

Extended Support Hours -- until 8 PM EST!

You'll be excited to hear that starting Friday, September the 1st, GetResponse Customer Support Team will be standing by for your questions until 8 PM EST.

This will make it easier for you to get the help you need at a time that's most convenient for you.

Live Chat

You now have yet another customer support option, Live Chat, enabling you to ask questions online and get instantaneous answers on the web, without having to pick up the phone or wait for an email response.

Just like our telephone support, Live Chat help is available from 9 AM - 8 PM EST, Mon-Fri.

To access Live Chat, please visit our Support page. Our reps are standing by!

New Phone System

Along with the other enhancements, we've also upgraded our phone system in order to be able to serve you better. You will find that our response time and quality have significantly improved.

To facilitate these positive changes and to make our toll-free line easier to remember for you, we have changed our support number.

Please note down the new number for future reference:

Our dedicated Support Team is available between Mon-Fri, 9 AM - 8 PM EST. Please give us a call if you have any questions. We're there to help!

GetResponse Forum Upgraded

We've received a lot of comments about the "old" GetResponse Support Forum. Our customers appreciated the ability to post online, get help and interact with fellow GetResponse users, but they felt that some features were missing, e.g. the ability to search the forum history.

And so we listened...

We've just introduced a brand new shiny forum that is more intuitive, search-enabled and feature-packed to make it easier for you to communicate with other GetResponse users and with our Support Team. Check it out and join the discussion!

Knowledgebase

To get you the answers you want without having to wait for them, we've just introduced the GetResponse Knowledgebase, which is a collection of articles featuring answers to frequently asked questions and issues.

If you have tried to get in touch with us via email, you may have noticed that as you were typing your question, suddenly, suggested knowledgebase articles popped up.

This is yet another commitment on our part to make it easier for you to use GetResponse and to get you the answers you need as quickly as possible.

Meet the new GetResponse Team!

To serve you better, GetResponse has moved its Customer Support to a larger more accommodating office in Halifax, Canada.

At the same time, we've expanded our team - many terrific people have joined GetResponse in order to serve you better.

In the world of Internet business, you rarely get to meet the people behind a product or service that you are using. I think it's always good to put the face to a name, so we've created a special page just for that purpose. Click here to meet the GetResponse Team!

Meet me in London :-)

Finally, if you are planning on being in London for Yanik Silver's Underground Online Seminar UK (September 8, 9, 10), then I would love to meet you there, buy you a beer and talk about autoresponders and email marketing!

Shoot me a quick email and let's rendezvous in London:
simon (at) getresponse (dot) com

Hope to see you there, and stay tuned for many more exciting updates from us at GetResponse!

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