GetResponse Improved Customer Care
Christopher, 01 Aug 2006

It is officially launched on August 1 and follows the growing demand for our leading email marketing solution, as well as research into what customers expect from us.

To kick off the efforts to improve GetResponse customer service, we initially focused on hiring and training more agents, revamping the toll-free telephone system and providing a consistent live chat option.

As a result, GetResponse email marketing service is now simultaneously supported via telephone, email and live chat.

"It's all about making our service to customers better and more accessible," said Bobbi-Jo Melanson, Customer Care Supervisor. "Our new and bigger staff will be able to handle more customer queries, supported by more effective telephone and live-chat communication. We are also confident our customers will applaud the new capabilities we are delivering via live chat."

The Customer Care Improvement Initiative continues. Beginning September 1, GetResponse support will be available Mon. - Friday, during extended business hours, between 9 - 8 EST.


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