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shapeable
Joined: 17 Jan 2007
Posts: 2
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 Posted: Wed Apr 23, 2008 4:37 pm Post subject: Let my Paid Account Lapse by Accident |
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Hello there,
I let my paid account lapse this last week...and just noticed it today.
I logged into my 'shapeable' account and noticed it's only showing one of the campaigns that I had built previously. Does this mean I lost the data from my other campaigns when I had my pro account or.....if I upgrade again the other data will come back?
Thanks in advance,
Sean |
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forumadmin
Joined: 03 Oct 2006
Posts: 1284
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| Posted: Wed Apr 23, 2008 5:33 pm Post subject: |
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Hello Sean,
After three unsuccessful attempts to charge your
creditcard, your PRO account was downgraded to
a FREE account. With the FREE account, you are
allowed only one campaign.
If you wish to upgrade your account and restore
your previous campaigns, please log into your
account and click on the "upgrade" link.
Best Regards,
GetResponse Customer Support Team |
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shapeable
Joined: 17 Jan 2007
Posts: 2
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| Posted: Wed Apr 23, 2008 6:45 pm Post subject: |
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| forumadmin wrote: | Hello Sean,
After three unsuccessful attempts to charge your
creditcard, your PRO account was downgraded to
a FREE account. With the FREE account, you are
allowed only one campaign.
If you wish to upgrade your account and restore
your previous campaigns, please log into your
account and click on the "upgrade" link.
Best Regards,
GetResponse Customer Support Team |
Cool, so you're saying that it will recover the emails from my previous campaigns if I upgrade?
-S |
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forumadmin
Joined: 03 Oct 2006
Posts: 1284
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| Posted: Thu Apr 24, 2008 4:04 pm Post subject: |
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Hello Sean,
That's correct, once you upgrade your account
once again, all the previously saved information
will be intact.
Best Regards,
GetResponse Customer Support Team |
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slashman
Joined: 05 Nov 2006
Posts: 1
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| Posted: Mon Jul 14, 2008 7:08 pm Post subject: |
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That is very useful. I recently lost my debit card and had to get a new one and I forgot about changing my account information for getresponse.
I was upset thinking I lost everything!
It can take up to 24 hours after I upgrade again right? |
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forumadmin
Joined: 03 Oct 2006
Posts: 1284
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| Posted: Tue Jul 15, 2008 5:31 pm Post subject: |
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Hello,
Once your have upgraded your account and
collected your purchase, you account will be
accessible immediately.
Best Regards,
GetResponse Customer Support Team |
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