Why Should Anyone Believe You?

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Why Should Anyone Believe You?

Hi Friend

As our US colleagues are finishing their summer holidays and their kids are getting ready to go back to school, we have had a lovely winter here in Australia. As the seasons change, it brings up a lot of different feelings in businesses and in people.

Our newsletter reflects that mix - with a range of topics being discussed.

We start by tackling the hard question of proof in business and why anyone would believe your claims.

We then look at choosing customer service staff - with 10 attributes held by the best of the best customer service team members.

Our product of the week is one I am really excited to share with you - from my favourite USA training company.

Why Should Anyone Believe You?

All of my family are science and medically based, so I grew up spending my weekends in different laboratories with my folks. I drew on these memories to share with you some lessons from science and why answering the question "why should anyone believe you" is one of the most fundamental to any business.

ALSO IN THIS EDITION

HR Tip - Choosing the Right Customer Service Staff

In recent weeks people have asked me what attributes to look for in great customer service staff. Here are my top 10.

Product of the Week - Management by the Book II

The Training Bank is a great company that trains a whole raft of managers in the US each year. They have just released the second in their series of management training ebooks - with some great new skill areas for all managers.

Blog Post of the Week: Looking into the Big Brown Box

This online business has taken over the market in less than 18 months. In this post I dissect what they did to have such an amazing result.

Have a great week!

exuberantly yours

Ingrid

Heart Harmony

PS: This week's blog also included a post about "Random Thoughts on Technology"

PPS: Follow me on Twitter – www.twitter.com/Ingrid Cliff