How do you show your clients you love them?
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February 12th, 2009 at 5:04 am
Hi Friend
Heads up - you have only a few more hours until Valentine's Day so organise flowers now if you haven't already done so.
Continuing on our month's theme of loving your customers, this week we look at how you can show your customers you love them.
This week we look at the different ways people give and receive affection and what this means for business. We also look at how you can use those same strategies to build loyal employees.
Instead of a business of the week - we look at one of the books that most influenced me in this area and it is a book every manager should own.
THIS WEEK
How do you show your clients you love them?Are you in a long term relationship with your customers or a one night stand? If you want to build a lasting relationship you need to know what makes people feel valued and special - and how to build that into your business processes.
In this article we look at how you can apply the skills you have learnt in your personal relationships into a business setting. I also share my tips on how to show your clients you care and value them.
ALSO IN THIS EDITION
HR Tip - Building employee loyalty
Loyal employees are worth their weight in gold. But how do you go about building a solid relationship with your employees and gain their loyalty? Here are a few tips.
Book of the Week - 1001 Ways to Reward Employees
Not all mentors are living breathing people. This book made a huge impact on me when I first read it back in 1995. The tips and strategies are directly applicable both to employees and to your clients.
Blog Post of the Week: Lessons in small business outsourcing
On the weekend I attended an online conference on outsourcing.The tips by John Jonas on how to manage and motivate outsourced team members were brilliant.
Next week ...
Turning great customers into raving fans.
Have a great week!
exuberantly yours
Ingrid
Heart Harmony
PS: This week's blog also included posts about Rich vs. Poor people's body language, is blogging a waste of time, the effect of noise on productivity and two random facts about me.
PPS: Thanks to everyone who rated Words from the Heart in Best Ezines.com . It's not too late - if you like our weekly newsletter, please add in your rating of this ezine or write a review on their site.
13 February 2009
Heart Harmony
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