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Hi
Friend
Heads up - you have only a
few more hours until Valentine's Day
so organise flowers now if you
haven't already done
so.
Continuing on our month's theme
of loving your customers, this week
we look at how you can show your
customers you love them.
This week we look at the
different ways people give and
receive affection and what this means
for business. We also look at how you
can use those same strategies to
build loyal employees.
Instead of a business of the week
- we look at one of the books that
most influenced me in this area and
it is a book every manager should
own.
THIS
WEEK
How
do you show your clients you love
them?
Are you in a long term
relationship with your customers or a
one night stand? If you want to build
a lasting relationship you need to
know what makes people feel valued
and special - and how to build that
into your business
processes.
In this article we look at how
you can apply the skills you have
learnt in your personal relationships
into a business setting. I also share
my tips on how to show your clients
you care and value them.
ALSO IN THIS
EDITION
HR Tip - Building
employee
loyalty
Loyal
employees are worth their weight in
gold. But how do you go about
building a solid relationship with
your employees and gain their
loyalty? Here are a few
tips.
Book
of the Week - 1001 Ways to Reward
Employees
Not
all mentors are living breathing
people. This book made a huge impact
on me when I first read it back in
1995. The tips and strategies are
directly applicable both to employees
and to your
clients.
Blog Post of the Week:
Lessons in small business
outsourcing
On the weekend I attended an
online conference on outsourcing.The
tips by John Jonas on how to manage
and motivate outsourced team members
were brilliant.
Next
week ...
Turning
great customers into raving
fans.
Have a
great week!
exuberantly
yours
Ingrid
Heart Harmony
PS: This week's blog
also included posts about Rich vs.
Poor people's body language, is
blogging a waste of time, the effect
of noise on productivity and two
random facts about
me.
PPS: Thanks
to everyone who rated Words from the
Heart in Best
Ezines.com . It's not too late -
if you like our weekly newsletter,
please add in your rating of this
ezine or write a review on their
site.
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